Brutus Garage Door Specialty

Requested repair through warranty plan and had initial appt scheduled with this company but I had to cancel that appt (due to work) and move appt back one week. Was told by the company that they would put it on the schedule but didn't know their schedule that far in advanced (1 wk out!). I found this strange but went with it at the urging of my wife to have the door fixed. I took the day off even though I never got confirmation regarding the appt being acceptable for their schedule. Since there was uncertainty about the schedule. So, I left home to do some light shopping the morning of and missed a call from them. Transcript from the call stated that they were at the house and nobody was home. I phoned them back (15-20 mins later). I spoke with the individual on the phone and he was belligerent when I he answered the phone. I mentioned that I didn't get a confirmation call that the appt would fit into the schedule for the newly scheduled day. This seemed to infuriate him he mentions that his employee was sitting there listening to the call from the previous week. I didn't dispute that we had rescheduled but tried to communicate that we didn't confirm it would work because he was unaware of his schedule. He said, "you're calling me a lier!" I denied and said please calm down in hopes of discussing a work around (I.e., pay extra because of the wait). he wasn't interested in any discussion because he said to handle it through American homeshield and hung up the phone. Mind you I'm a mental health professional (doctor) and remained composed throughout the conversation in an attempt to reach agreement. This interaction was well beyond a simple scheduling OR communication error, it was inextricably linked to something else. Given previous ratings i was very surprised with the unprofessionalism. They'll definitely have to win me or those I'm in contact with over for future service with and without the home warranty. Highly disappointed consumer!

Brutus arrived right on time. Communication was great. This was a home warrantee repair, and the work was done perfectly. Not only did they do the work that was paid for by the home warrantee plan, they adjusted my springs and fixed a few hinges. They didn't have to do this additional work, but did it anyway. I highly recommend this company, and was very pleased.

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Excellent!!!!

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which meant landlord and provider needed to coordinate schedules. Once that was accomplished, everything went very well. More than 24 hours elapsed between my request for service from American Home Shield and the company's first response, which disappointed me - but the actual repairman I worked with to schedule and do the work was excellent.

Brutus did a great job! He called me before he came out and again when he was done with the job, as I was at work.

Brutus Garage Door Specialty were fine with me. They came in and did the job right away.

I have American Home Shield home warranty insurance. They sent Brutus to fix my garage door. I received a phone call a few hours after I filed the claim. The repair was scheduled for the next day. The repairman asked me several questions about the door and the nature of the problems. He arrived on time with the correct part and complete the repairs quickly. I am very pleased!

I have a home warranty and the home warranty company referred them. I tend to be a bit wary about who they send out but Brutus was fantastic. I had two springs that were broken and they took care of it fast! And with a joyful attitude. I will continue to use them and refer to anyone who needs garage door repair!

The experience was great, these guys do great work. My initial experience with them had been for a replacement garage door opener on a separate door, I was very pleased and called them again when this situation came up.

Dave was professional and fast. When I first called, walked through all the problems with me to see if I could fix them myself (spent about 10 minutes in troubleshooting). He came during a timeframe that I was available and made all the repairs in about an hour.

It was a and quot;simpleand quot; job but one that had eluded me. Done quickly with grace, good humor, and cheaply. I'd hire these guys again if my opener (about 20 years old) ever punks out while we still live here.

It is an absolutely amazing company. We have used them since the day we bought our house. They are out right away. The price is excellent. They are super prompt. They went of there way to get openers for safety. We have convertibles and they retrieved transportable openers for us.

He is accessible and I know that when I call them, he is the one that is going to show up. He does good work for a reasonable price. I spent $225 for the springs.

Never returned my call

We were pleased with the work performed but the opener and the door were at the end of their life and we knew that we would have to have them replaced sooner or later with one that had a power-failure backup battery.

Excellent. I called Brutus when one main spring broke. They were able to schedule for the very next day. They advised replacing both springs, which seemed like a good idea. They did the work very quickly. The door has worked well ever since.

My father-in-law used Brutus for his house and when I needed new motors I had them give me a bid. They were very reasonable and quick to schedule and complete the work, we now use them @ all six of our body shop's and refer them to coworker's and friends with no hesitation. By far a great company!!

Excellent work. The technician was on-time, assessed the problem quickly and fixed it. He suggested several repairs that could be made, but advised that we would likely need a new door soon so additional repairs would not be economical. We appreciated his approach.