ARS, Inc

Description of Work: Laminate floor re-installed, carpet replaced, drywall fixed, lights re-installed, oven and microwave replaced

Description of Work: We contacted this provider as part of our bidding process for some mold problems we were having in the ceiling of our bathroom. They were responsive to our original call and were prompt for the inspection appointment. Two factors helped us decide to peruse another contractor for the work: 1) their bid arrived several days after their promise date and 2) Their quoted price was more than 15% greater than the winner.

Description of Work: Service was to repair a large hole in the living room ceiling (a family member stepped through it while in the attic space looking for water damage from what seemed like months of rain). ARS was called and came out to give us an estimate on repairing and painting the ceiling, replacing the insulation in the same area and checking the attic for water damage. We also showed them the water stains in the closet where we suspected the leak. He looked at the damaged ceiling as well as the closet then gave a quote of $464.00 for everything. Then he told my husband he would have to come back to look up in the attic and actually do the work. He also told my husband he would paint the closet at no charge. I wasn't sure why he had to come back to look in the attic, since he was already there and scheduled to look at it then anyway, but my husband agreed. We thought ARS would be back in a day or two, but we had to call them after a week and a half. They came back out a week later and did the inspection. Again, my husband dealt with him. ARS went up into the attic to look for any leaks. When he came back down, he told my husband there was nothing up there that was wet. No wet insulation, boards, or mold. Then he actually wrote up another estimate for $577.96. This was $101.96 more than the original estimate. He told my husband he would be back to do the repairs. Approximately 3 days later, one of ARS' workers showed up (no phone call, nothing - how unprofessional) to repair the ceiling and paint the closet. The ceiling repair was done and the living room ceiling was painted but I don't know what the heck he used to paint the closet. The smell was awful and did not smell like paint. When he was done, my brilliant husband paid them.....even though they weren't finished putting in the insulation.......I was furious because now they have my money and there is no incentive to finish the job.. Anyway, when the closet dried, the entire area flaked, so I called ARS about it and my initial inspector (whose name I don't remember) told me the paint flaked because the ceiling/walls were wet.........Really, well you did the inspection and told me you did not find anything wet at all in the attic....so explain the flaking......He insisted the area was wet. Both my husband and myself checked the closet for moisture and found none. I believe they used some inferior or old paint. Then I asked when he was coming back out to replace the insulation in the ceiling and he told me once we had the roof repaired. (Which was to happen as soon as mother nature gave us a break in the weather, but should not have had anything to do with the insulation) So, although initially he found no water damage in the attic he blamed the flaking paint on wet ceiling and walls and he wants to wait until the roof is repaired to replace the insulation......Well why not, he already has my money. No incentive for good customer service there! To date, I have not heard from this company and honestly believe they have no intentions of completing the work. I am extremely disappointed with this company and frankly don't want them back in my house. I'll take the loss and find someone else to replace the insulation. This company is no longer worthy of my time or money.

Description of Work: MY BATHTUB HAD CRACKING AND HARD WATER STAINS ON IT SO WE WENT THROUGH THIS COMPANY.