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A -1 TV & Electronics Service Inc

4.0(
7
)

TV Repair, Electronic Gadget Repair, TV Sales,

... +3 more

About us

As a family owned business with over 45 years of experience, we service all makes and models of TV's and electronics. Our mission is to satisfy our customers needs while offering fast and friendly service at an excellent value. We offer in-home service, as well as a storefront service center.

Business highlights

55 years of trusted experience
Emergency Services Offered

Services we offer

TV & Electronics Sales & Service.

Services we don't offer

Ask for details.

Amenities

Emergency Services
Yes

Reviews

4.07 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
14%
3
14%
2
14%
1
0%
Rating CategoryRating out of 5
quality
4.2
value
3.4
professionalism
4.2
responsiveness
4.7
punctuality
4.5
Write a review
Showing 1-7 of 7 reviews
martin N.
09/2019
2.0
tv repair
  + -1 more
Wouldn’t use this company again.
Description of Work: Called for service arrived late spent time testing to find out the problem was the tv. Charged us and extra $30 because he turned the receiver sideway to look at connections. Call back to find out the cost to fix. He said he would have to come back out ck the tv to find out what part was needed with additional charges.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
4.0
$183
Response from A -1 TV & Electronics Service Inc
Dear Mr. [Member Name Removed], I am sorry you feel you had a poor experience, but much of what you said was inaccurate. Your appointment was for 6:00pm and we arrived at 6:10pm, calling on the way to let you know we were running 10 minutes late. I am sorry we did not arrive precisely at 6:00pm, but this complaint is a bit petty, don't you think? Perhaps you could have said in your review that we were 10 minutes late and that we called you, but then maybe it would have seemed not worth mentioning, right? Regarding the cost and service: You requested that we come out to see if the problem you had was with your TV or with your other equipment connected to your TV, since your TV was under warranty and you wanted to make sure it was the TV before initiating warranty service with Samsung. You understood that this was the purpose of the service call, not to start work on your TV or quote to repair it; the TV is under warranty, so if we were to take it apart and do any internal work, that would possibly void your Samsung warranty. AGAIN, you asked us to confirm that the problem was with the TV or elsewhere so you could move forward or not with Samsung for warranty service. You never requested or paid for giving an estimate on your TV; that would have required dismounting the TV (which has a considerable extra cost for a 75" mounted on the wall) and taking apart the TV and doing internal diagnostics (which have their own associated costs) and this would have voided your warranty with Samsung. It would make no sense to do any of that, when that isn't what you requested and your TV is under warranty and you knew we do not do Samsung warranty as we stated when you called. You were quoted $94.50 for the service call plus $45.00 for minimum diagnostic time, which is standard for a 75" TV mounted on the wall. You were told that figuring out the problem may cost a bit more than the $45.00 minimum since the access for your equipment was limited due to short cables and a tight fit into the cabinet/shelves. It was not simply a matter of turning your receiver sideways, as you said. In order to turn your receiver sideways, we had to very carefully move it, as the cables were too short to allow easy movement and there was very careful efforts made to keep your wiring from being damaged and pulled off. We also had to gain access to the rear of your Blu-Ray player and cable box, which were also tight and could not be turned all the way. We had to work blindly, relying on skills and experience to unplug and plug things in behind your equipment, as I explained while we were there. This process had to be repeated several times to test your equipment in different ways. It was not a quick nor easy process, but you seem to think you can be dishonest about that. We also told you that we had to swap (to verify) your HDMI cable with a new one, which we usually charge for, but we would not, since we wanted to keep your cost down. The HDMI cable that we opened is $29.99 and we cannot sell it after taking it out of the package. Regarding your wife's phone call to ask what is wrong with the TV and how much would it cost the next day: Again, you didn't hire us to take your TV down, take it apart and do internal diagnostics. You hired us to confirm whether the problem was with your TV or with your other equipment, which we did and your invoice states this and you signed in agreement to it. This complaint is frankly preposterous. Would you have liked us to VOID your warranty? I think you said you understood that we were coming out to confirm your other equipment wasn't causing your symptoms (not diagnose or estimate the TV's problem) and that we are NOT Samsung warranty service, but perhaps you really didn't understand? We have been in business for 49 years and take pride in offering fast and fair service. You didn't even call to discuss your concerns, but instead went online in an attempt to damage our reputation, but we have confidence people will see the truth in this matter. Good day.
Kathleen I.
04/2018
5.0
tv repair
  + -1 more
We've now had our TV repaired twice at this shop, for two different problems. The business owner is quick to diagnose the problem and explain our options clearly. For the first repair, we chose to have Dan ship the board to a contractor who would warranty the work, which did cost extra. Six months later, we were glad we had, because a different section of the board went out. Dan worked with the other company to arrange for the repair to be covered under the warranty, and didn't charge for his labor the second time. The board was returned and the TV works great. I'm impressed with the helpfulness of this shop, and it's reducing our e-waste by fixing instead of replacing.
Description of Work: Flatscreen TV stopped working
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Danny E.
11/2015
5.0
tv repair
  + -1 more
tI asked my brother to help me take the TV to the factory affiliated repair shop. They do not do in home repairs. To soon to give a report on the out come. It may save me money but but it would have been much more convenient to have the work done in my home.
Description of Work: I came to shop to schedule in home TV repair. We discussed the problem. He advised me to take the set a factory affiliated shop saying they would have access to the latest trouble reports and methods, saying they may be able to do a software fix. If he did the work it would be a $400 part and might not solve the problem. How unusual. a shop that recommends another business when he could do the job, but wants to save me money and get the best repair. This is A1 in my book
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Judy M.
11/2015
5.0
tv repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Donald M.
01/2014
5.0
tv repair
  + -1 more
Took a short period of time to get parts. The tech was very professional and did an excellent job. I will use this service again, if needed.
Description of Work: Repaired 60 inch television.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
AMY A.
08/2005
4.0
tv repair
  + -1 more
THE TV WORKS GREAT BUT THE REPAIRMAN DID TAKE A FEW WEEKS TO GET THE PART FIGURED OUT AND WASN'T THE BEST ABOUT COMMUNICATION, BUT ANSWERED WHEN WE CALLED AND WAS VERY NICE.
Description of Work: OUR BIG SCREEN TV JUST QUIT WORKING ONE DAY SO WE HAD THEM COME TO OUR HOME TO LOOK AT IT. HE TOOK SOME OF THE PARTS WITH HIM TO WORK ON THEM AND THEN RE-INSTALLED THEM AND THE TV WORKS GREAT NOW.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$394.5
KRISTIN F.
06/2005
3.0
tv repair
  + -1 more
HAD TROUBLE SCHEDULING A SERVICE CALL AT FIRST, BUT AFTER SCHEDULING, TECHNICIAN WAS ON-TIME AND KNOWLEDGEABLE. FELT THAT THEY OVERESTIMATED THE DIFFICULTY AND TIME OF REPAIR. WORK PERFORMED SATISFACTORILY, BUT TOO EXPENSIVE.
Description of Work: REPAIRED A TOSHIBA 48 INCH PROJECTION TELEVISION IN MY RESIDENCE. WORK DONE IN HOUSE.
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$425

    Contact information

    10607 NE Hwy 99, Vancouver, WA 98686

    www.a-1tv.com

    Service hours

    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    TV Repair,
    Electronic Gadget Repair,
    TV Sales,
    TV Service - Cable,
    TV Antenna,
    TV Service - Satellite

    FAQ

    A -1 TV & Electronics Service Inc is currently rated 4 overall out of 5.

    Saturday: 9:00 AM - 12:00 PM

    No, A -1 TV & Electronics Service Inc does not offer free project estimates.
    No, A -1 TV & Electronics Service Inc does not offer eco-friendly accreditations.
    No, A -1 TV & Electronics Service Inc does not offer a senior discount.
    Yes, A -1 TV & Electronics Service Inc offers emergency services.
    No, A -1 TV & Electronics Service Inc does not offer warranties.
    A -1 TV & Electronics Service Inc offers the following services: TV & Electronics Sales & Service.
    Ask for details.

    Contact information

    10607 NE Hwy 99, Vancouver, WA 98686

    www.a-1tv.com

    Service hours

    Saturday:
    9:00 AM - 12:00 PM