Cleaners were young and energetic- but no attention to detail. One of my pictures was rehung upside down after it was dusted! Always took a while to reposition my things after a clean- surfaces dusted, but not the things on top. Put back willy-nilly without care.
Description of Work: Housekeeping services once every two weeks
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$120
Dean G.
10/2016
3.0
house cleaning
+ -1 more
They came out every other week and it was $120 per cleaning. It was okay. We had a regular schedule and they were pretty good. Their vacuum broke a couple of time and they had to use ours. That was strange. Sometimes they missed us, but they did okay. Their quality was average. Their vacuum didn't look like a commercial type vacuum. I think you should probably have the right equipment when you go somewhere, that's going to not break down.
Description of Work: They did regular housecleaning.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$120
Brian A.
05/2016
1.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
RICHARD K.
01/2016
5.0
house cleaning
+ -1 more
unknown
Description of Work: They cleaned my house very well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$88.8
Bob P.
11/2015
4.0
house cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Debra F.
01/2015
1.0
house cleaning
+ -1 more
unknown
Description of Work: I called to get help to clean/reorganize garage and house after my mother moved in with me. I was very clear that I expected this to be an all day job and then some. I was told the job would be completed by two people, the arrival time and date. No call/No show. I called the office, was told they'd be there 3 HOURS after the scheduled arrival time. When they did arrive, they parked right in front of the trash cans lined up for pick up that day. They came prepared to work in the house, not the garage. Since it was already 2 pm and we had only 2 hrs of daylight left, I sent them away and called the office to discuss. I was told 2 other workers would arrive at 9AM the next day and I'd have them until the job was completed. They arrived at 9AM and informed me they had another job at Noon. The work was not completed. I was charged for 3 hrs of work. I was left with a mountain of items to go to recycle, trash, and donation sitting in my driveway, which promptly got totally destroyed from rain that night. I would rather sit in filth than ever use this service again!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$255
Stephen Q.
01/2015
5.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Marilyn H.
12/2014
5.0
house cleaning
+ -1 more
unknown
Description of Work: One-time whole house clean.Not showers. Great with our pets and with us. Very good two person team.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Joyce J.
11/2014
4.0
house cleaning
+ -1 more
unknown
Description of Work: They cleaned my entire home including 3 bedrooms, 2 bathrooms, and 2 family rooms. They're dependable and professional. I have a standing appointment and the crew is excellent.
Rating Category
Rating out of 5
Yes, I recommend this pro
Aimee E.
09/2014
4.0
house cleaning
+ -1 more
Merry Maids is very reliable and professional. I feel spoiled because before we moved to Olympia, I was used to having an individual housekeeper that was able to do more tasks - handwashing dishes, load/unload dishwasher, do and fold laundry, wash bedding and change sheets, AND it still cost less. MM will change sheets if you remember to leave them out, but they don't do dishes or laundry, which is disappointing. You get more of a discount the more times they come, but $108/week for ~1600 sq ft (1 bedroom, 2.5 bath, living rm, family rm, and kitchen) for a couple with 2 dogs still felt rather expensive to me. I also felt that the quality of cleaning was high in the beginning, but then would level off. They were usually very considerate to our sensitive rescue dogs which was very important to us. We have since moved, but I would not hire them again since I need something more tailored to my wants.
We went with a different service only because of a personal connection with the other provider. I would have gone with Jessica and Merry Maids of Tumwater if the price was a little bit closer to the other bid as well.
Description of Work: Jessica arrived on time for an estimate and walk through. I was very impressed with the details she provided of their services which were also noted on the contract.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ALICE T.
02/2014
5.0
house cleaning
+ -1 more
.
Description of Work: After a small remodel they came in and cleaned the windows, baseboards, floors and bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Joyce J.
12/2013
5.0
house cleaning
+ -1 more
Could not believe my eyes on the 3 toilet bowls; looked brand new. We have well water so there is always a lime/scale build-up. The toilets are 12 yrs old from when we remodeled......they are NOW GOOD AS NEW! Merry Maids from Tumwater is very organized, detailed and everything they say they can do.....GETS DONE! I have signed up for bi-weekly cleaning and I have not had a service for 12 yrs, so I am in HEAVEN! Thanks, Merry Maids of Tumwater!
Description of Work: Deep cleaning of entire 3 BR, 3 BA home. Included all inside windows! Very thorough.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$242
Niela R.
12/2013
5.0
house cleaning
+ -1 more
They cleaned a home where the resident died. Five dogs were in the house until the deceased was found three days after dying. Thus, the house was malodorous._x000D_|The three young women were kind and compassionate, never once displaying any sign of distaste for this situation._x000D_|The crew deserves high praise for their work and kindness. Merry Maids (Tumwater). Management earned kudos for its high level of employees and their training._x000D_|
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Jeff L.
09/2013
4.0
house cleaning
+ -1 more
It went well considering neither the estimator nor the cleaning team had cleaned an RV before. The estimate did not consider all the nooks and crannies found in RV's. They got the walls, ceiling. and inside windows in four hours. They were unable to start on the sleeping area, shower or toilet rooms. They never got to the stove/oven or the cabinets under the sink. Not their fault, just because the estimator had no experience in cleaning RV's. The team assigned, I believe their names were Sophi and Janet, were professional and worked extremely hard. They were unable, due to another scheduled job, to continue beyond the four hour period estimated. The next time the team will require at least 6 hours in my opinion. There is nicotine on the walls which is difficult (discusting??) for a non-smoker to handle. Sophi and Janet had experience around smokers so did not make me feel like an outcast like many these days would. Yes, with the right team, I would like to retain your services again this Fall...then smoke only outside this winter! Jeff Lucas
Description of Work: Cleaned 60% of my 35ft 5th wheel RV
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$380
Wendy H.
08/2013
5.0
house cleaning
+ -1 more
These women always arrive on the date promised. I have employed private individuals to clean in the past, and some times they just would not get there. It is worth a lot to know the house will be clean on the stated date.
Description of Work: Bi-weekly cleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$75
joni E.
07/2013
5.0
house cleaning
+ -1 more
Excellent! Cherry and efficient the women went right to the task and got it done. They were so proffessional and personable. They looked proffessional and did a top job! We are sold! Yeah Merry Maids!
Description of Work: Cleaned the house top to bottom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Sharman B.
01/2013
4.0
house cleaning
+ -1 more
I've had Merry Maids cleaning my large home for about three years. Overall I'd rate them as Very Good. I spend $230 every four weeks: $145 for the and quot;big Cleanand quot; and $$85 for the and quot;small Cleanand quot;. Merry Maids' prices have not changed since I hired them, despite adding another person to my household and two dogs. It's not inexpensive, but worth the price for me. Merry Maids has performed much better than previous companies. Merry Maids' cleaners come to my home on Fridays; generally the Office can tell me about when they will arrive so that I can run errands or be outside with one of the dogs. Sometimes they send two cleaners, other times up to four women - often they are training someone new to my house. They follow the Cleaning Plan set up with the manager and make notes when there are changes or special requests. I would recommend having a fulsome connversation with the manager before hiring Merry Maids so that she understands what your cleaning expectations will be. Dusting furniture, scrubbing showers and cleaning my hardwood floors are my priorities. They almost always hit the mark on these three. They do clean floors on their hands and knees using my special hardware floor cleaner. My floors are not 'sealed'. Previous cleaners ruined one area so I have learned the hard way. I would rate Merry Maids ''Aand quot;, if I could get the same team working on my home each visit. Although I requested this at the beginning, the company hasn't been able to meet this expectation. They do send Maids who have cleaned the home previously, but it seems as though there is always someone new. My confidence in using Merry Maids would increase if I could interact with the same crew - and I would be able to provide a gratuity to them, as well. I have never had anything stolen or any other type of serious mishap. They always leave a nice note before they depart, signed, so I know who was there.
Description of Work: Bi-Weekly Cleaning by Merry Maids
Rating Category
Rating out of 5
Yes, I recommend this pro
$230
Lee S G.
02/2012
4.0
house cleaning
+ -1 more
I chose them because I would love to have an individual person. I think that it would cost me less and they could come more often than I could afford. But I have to be able to count on them. I have a special needs person in my house. They have to greet her, give her hugs and handle the dogs. I just like them. It takes them about three hours to complete the job. They always call ahead of time and remind me that they are coming. They always show up on time. They never let me down that way.
Description of Work: Merry Maids cleaned my house last Tuesday. They come out on a Tuesday once a month.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Cathie L.
10/2011
4.0
house cleaning
+ -1 more
See above. We have been using Merry Maids almost one year and plan to continue their services.
Description of Work: We hired Merry Maids to take over the cleaning responsibilities in our home. I was injured @ work and have serious limitations on what I can do. Merry Maids meets the expectations I have. Generally they arrive on time, and call if there is a delay. The cleaning products they use are WONDEFUL. My bathrooms just sparkle! The same team arrives every other Wedneday. My kitchen floors, bathroom floors sparkle too. So yes, we are pleased with their services and would recommend them to any future client. They do more than just surface cleaning. They clean behind furniture that is easily moved. And they have a grease removal product which is wonderful for the kitchen. Overall 4 stars out of 5!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$135
J R M.
09/2011
5.0
house cleaning
+ -1 more
Stephanie and Tabitha came to do a deep clean of our entire house. They had great personalities, were friendly, but never stopped working. They worked long and hard but always had a smile and answered any questions we had along the way. We had previously used a different agency, with which we were unhappy at the end. We definitely did not have that problem with these two and asked the agency to permanently assign them as and quot;our teamand quot; so we get them every time!
Description of Work: We had a deep clean done of the entire house: all bathrooms, bedrooms, living room, kitchen, dining room, family room, and the laundry room. It was a huge job and we couldn't be happier. They worked from the top down, washing all the walls (!), floors, fixtures, dusting, mopping, etc. They will also change your bed linen if you want them to do that.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
Linda M.
03/2011
4.0
house cleaning
+ -1 more
They were very nice people, but the services were too expensive. It was $350/month.
Description of Work: They came to my house and gave me an estimate for monthly housecleaning.
Rating Category
Rating out of 5
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Brad J.
02/2011
4.0
house cleaning
+ -1 more
Good cleaning yet did miss areas that were paid for. I informed them either during their cleaning visit or the next time. They were prompt yet the job quality was not uniform each time. There was always something that was not done. Was expensive for 1.5 hours with 2 young lady's.
Description of Work: Cleaned floors bathrooms (2) kitchen. Total 1 bedroom and 1 living room. Surface dusting NO- Windows cupboards. 2 People, 1.5 hours per visit Price is for every 2 weeks
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
John P.
08/2009
5.0
house cleaning
+ -1 more
No problems. Crew of two workers arrived on time and did a good job. There was a refund after the work was performed as the crew did not need the time estimated.
Description of Work: Did final cleaning of our empty house before it was put up for sale. Top to bottom cleaning.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning
FAQ
Merry Maids of Tumwater is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Merry Maids of Tumwater accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Merry Maids of Tumwater offers free project estimates.
Yes, Merry Maids of Tumwater offers eco-friendly accreditations.
No, Merry Maids of Tumwater does not offer a senior discount.
No, Merry Maids of Tumwater does not offer emergency services.
No, Merry Maids of Tumwater does not offer warranties.
Merry Maids of Tumwater offers the following services: House cleaning service