CHEHALIS SHEET METAL HEATING & COOLING & ROOFING

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Chehalis Sheet Metal Heating & Cooling & Roofing's bid came in a little bit not competitive. They wanted to install a Coleman furnace and we weren't too keen on the Coleman. They were punctual and they were very professional.

They were able to do the work within a short timeframe from the bid. Everything went very smoothly, and was done in a day, except for the subsequent inspections by various agencies for final approval and documentation for our energy rebate. With the rebate, we paid no more for this system than if we had bought a less efficient heat system. They did a great job!

I called Home Depot and they put me in contact with Dave of Chehalis sheet metal. He came out later that day and did some inspecting to determine where I wanted the two units mounted in the house and where the electrical was going to be tied into the outside unit. He gave me a written estimate at that time and we agreed that I wanted the job done. A crew of two installers and an electricain showed up at 8:00 am on the agreed on day and went to work. The entire job was completed by around 2:00 pm that day. They tested the system in both heating and cooling mode and both of the interior units worked great. The installation looks great inside and outside. The guys did a great job and left the work areas all cleaned up.

My heat went out in sub-freezing conditions this past winter and I hadn't established a working relationship with a heating repair and maintenance company since I bought this house. I could hear what was happening to the furnace and did a little research because I knew it would be expensive. I called Chehalis Sheet Metal to get an estimate on what I believed the problem to be because I recognized their name and had a fairly good impression of the company. I wanted to find someone to maintain the furnace as well as get me up and running again. However, Chehalis Sheet Metal would not give me an estimate by phone on what I thought the problem was, even with the caveat that it might not be that and the estimate might not apply. They would not tell me what the major part would cost (and I knew for sure that the part would have to be replaced and that the cost of the part varied by about $200 from one manufacturer to another). They would not put me through to someone who could talk to me about possibilities. They could not send someone out to the house for several days and that estimate would cost $120. I was pretty sure the part would have to be ordered and I would have to wait again between the estimate and the work. The person on the phone did not indicate that the estimate fee would be applied to any service. Basically, the Chehalis Sheet Metal policies attempt to make it impossible for a person to be a good and careful consumer. They put the consumer in the place of being vulnerable to pressure to upgrade, etc...while the furnace isn't working by making the consumer put out pretty big dollars for an estimate. I went with another company, who talked with me enough over the phone that we both understood the possibilities and that there could be other things going on as well. They provided a phone estimate (at no charge). They provided great service with an apology that they couldn't get there the same day. This other company, not Chehalis Sheet Metal, will get my future routine maintenance and repair work.

It was a competitive price that they gave me. They took much longer than their estimated time. They had to come back and do some modifications that were not done the first time. They didn't do it right the first time, but they got it corrected.

It was the first time I had used them. They were on time and did a good job. They didn't try to sell me anything I didn't need.

They are great. It’s easy to make an appointment and they call when they are on their way. I would recommend them to others.