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Geek Squad - Best Buy

Computer Repair, Auto Radio Service, Appliance Sales and Installation,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

30 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.213 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
31%
3
0%
2
8%
1
8%


Rating CategoryRating out of 5
quality
4.4
value
4.0
professionalism
4.0
responsiveness
3.9
punctuality
4.0
Showing 1-13 of 13 reviews

Lanita F.
04/2016
5.0
buying services
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Tom B.
09/2015
4.0
appliance sales
  + -1 more
They were very helpful telling me how to do it.
Description of Work: Helped me with a problem getting my pictures off of my thumb drive onto my laptop computer.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Teresa B.
11/2013
2.0
computer repair, appliance sales
  + 0 more
Best Buy staff failed to order an adapter I needed to make my new dryer work in my tight laundry space, even though they were the ones who told me I needed it in the first place. I was later told the clerk who took the written up purchase order failed to order the part in question from their central warehouse; in other words, she simply 'dropped the ball'. It took me the better part of a day of dealing with staffers who either passed me off, blew me off, outright lied to me, or 'stiff-armed' me until I finally got a staffer to take ownership of the problem and work to get the part I needed. I have little confidence that this store can handle a complex transaction involving the purchase of multiple appliances along with extended warranties and the logistics of installation. There are some good people, but the bulk of the staff are ill-trained, indifferent bunglers. For major appliance purchases, I strongly suggest my fellow Angie's Listers go to local firms that specialize in appliances.
Description of Work: Best Buy's task was to sell me a washer, dryer, and dishwasher. They were also tasked with arranging for installation and removal of old appliances.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

MARION H.
01/2009
4.0
It comes with the controllers and a sports package. I really like the Wii. It was a really good experience. The salesman knew a lot about the product. He helped me decide between two different products.
Description of Work: I purchased a Wii from Best Buy.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

KATHLEEN T.
04/2006
5.0
computer repair
  + -1 more
They transferred the data from my old computer to the new one and installed my new software on the new computer. Then one of the guys from the Geek Squad installed it at my house. They know my name at the store and are always friendly when I go in to the store. I had a problem with Norton and Best Buy re-installed Norton and made sure it worked properly. They don't work on commission and are extremely patient and are motivated by making sure you are satisfied.
Description of Work: Purchased computer, monitor, printer, scanner and speakers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BARBARA C.
09/2005
5.0
car stereo installation
  + -1 more
EXCELLENT SERVICE. COMPLETE INSTALLATION WAS DONE WITHIN TWO HOURS AFTER PURCHASE. WE'VE HAD NO PROBLEMS WITH INSTALLATION NOR QUALITY OF CD PLAYER. TECH VERY PLEASANT AND VERY TIDY. NO 'JUNK' LEFT ON FLOOR FROM INSTALLATION
Description of Work: PURCHASED CD PLAYER AND HAD INSTALLED IN MY '96 FORD EXPLORER. BIG PLUS SINCE ABLE TO PURCHASE CD PLAYER AND INSTALL AT SAME PLACE

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$352.48

ROBYN H.
07/2005
5.0
appliance repair
  + -1 more
I CALLED BEST BUY AND THEY WERE GREAT. A REPAIR MAN WAS SENT OUT. CALLED ME AND CAME OUT AT THE TIME HE SAID HE'D BE HERE. HE WAS GREAT AND TOOK CARE OF THE PROBLEM. THE REFRIGERATOR WAS STILL UNDER WARRANTY SO THERE WAS NO COST TO US.
Description of Work: OUR REFRIGERATOR WAS MAKING A VACUUM SOUND AND CLICKING NOISE AT RANDOM TIMES.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SUZANNE C.
06/2005
1.0
computer repair
  + -1 more
VERY DISAPPOINTED IN BEST BUY CUSTOMER CARE. THE INEXPERIENCED TECHNICIANS HANDLED THE PROBLEM POORLY. THEY COULD NOT FIND THE CAUSE AND CHARGED US $24.95 FOR LABOR FEES FOR CLEANING THE BOARDS. THE COMPUTER WAS OUT OF COMMISSION FOR A THREE MONTH PERIOD OF TIME. VERY UNHELPFUL EMPLOYEES AND MANAGEMENT.
Description of Work: OUR HP LAP TOP COMPUTER, WHICH WAS PURCHASED AT BEST BUY AND STILL UNDER WARRANTY, WAS IN FOR REPAIR ON THREE SEPARATE APPOINTMENTS. THE COMPUTER WAS SHUTTING DOWN AND REBOOTING ON ITS OWN.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$24.95

Cathy R.
06/2005
4.0
appliance repair
  + -1 more
THE REPAIRMAN CALLED IN THE TIME PERIOD ADVISED. HE CAME BUT DIDN'T HAVE THE PART ON THE TRUCK. IT HAD TO BE ORDERED AND TOOK 3 WEEKS TO GET THE PART. THE TECH WAS VERY KNOWLEDGEABLE AND QUICK TO REPAIR ONCE HE HAD THE PART.
Description of Work: REPAIRED LG BRAND DRYER AND REPLACED DUAL GAS VALVE. HAD A SERVICE TECH COME TO HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$133.16

06/2005
5.0
home theater design
  + -1 more
THE SALES PERSON WAS VERY HELPFUL AND KNOWLEDGEABLE. THE CHECKOUT PROCESS WAS SLOW EVEN THOUGH WE HAD NO PROBLEMS WITH CHECKOUT. THE STORE WAS ORGANIZED AND NEAT.
Description of Work: I PURCHASED A YAMAHA HOME THEATRE SYSTEM. IT IS 700 WATTS, 6.1 SPEAKER SYSTEM WITH SURROUND SOUND.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$367.5

MARIANNE C.
05/2005
4.0
computer repair
  + -1 more
THE TECHNICIANS WERE GREAT, VERY KNOWLEDGEABLE AND GAVE ACCURATE ASSESSMENTS OF THE PROBLEM WITH THE LAPTOP COMPUTER. THE SERVICE WAS DONE WITHIN THE TIME THEY SAID IT WOULD BE DONE (WITHIN 5 DAYS). NOW THE LAPTOP RUNS GREAT!
Description of Work: MY HUSBAND'S LAPTOP WAS SERVICED BY THE 'GEEK SQUAD' AT BEST BUY TO REMOVE VIRUSES. THE COMPUTER HAD BEEN LOCKING UP AND CHANGING THE HOME PAGE BY ITSELF.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$120

03/2005
5.0
car stereo installation
  + -1 more
THEY DID A VERY GOOD JOB. THEY WERE EXTREMELY PROFESSIONAL AND EXPLAINED EVERY LITTLE MINISCULE OPERATION THEY DID. THEY ALSO INSTALLED THE RADIO WITH GREAT HASTE.
Description of Work: THEY INSTALLED A NEW RADIO SYSTEM IN OUR CAR. INSTALLATION WAS FREE WITH PURCHASE OF A SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

03/2005
5.0
car stereo installation
  + -1 more
BEST BUY DID A GOOD JOB. THEY WERE VERY PROFESSIONAL AND EXPLAINED EVERYTHING THAT THEY DID.
Description of Work: THE BEST BUY OF TUKWILA INSTALLED A NEW RADIO SYSTEM IN MY VERY OWN CAR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    17364 SOUTHCENTER PKWY, Tukwila, WA 98188

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Auto Radio Service,
    Appliance Sales and Installation,
    Appliance Repair,
    Buying Services,
    Stereo and Home Theater Systems,
    TV Sales,
    Computer Sales,
    TV Repair,
    Camera Repair

    FAQ

    Geek Squad - Best Buy is currently rated 4.2 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

    Contact information

    17364 SOUTHCENTER PKWY, Tukwila, WA 98188

    www.geeksquad.com/repair