Appliance & Refrigeration Hospital

I am currently dealing with Appliance Hospital for repairing the part that's not working on our Asko dishwasher issue. They have horrible customer service and unreliable communication. They came out 2 months ago and told us they would have to order a part to Asko so we were waiting and occasionally calling them for status. Every time I called them, they said the part is back-ordered and there is nothing they can do about expediting the request. I ended up calling Asko company directly and found out the part that Appliance Hospital ordered is not the right one and the part that's needed is currently in stock. Even with this information I helped clarify myself, they don't provide ETA when the part can be ready, and technician can come out and fix the issue. They also don't apologize for the mistake they made! If you want to work with this company, I encourage you to proactively check up on their status because they will not track your issue and follow up with you. I would never work with this company again.

The dishwasher won't drain. Joseph showed up on time the fixed the problem quickly. He provided very professional services and certainly very knowledgeable and passionate about appliances. I would certainly call these guys again if I ever need any service in the future.

The diagnostics component was helpful, extremely conscientious, he are incredible, polite, and he took his time to make sure that were getting the service that we needed. He represent their company very well.

They must be the Whirlpool authorized repair company now as Whirlpool connected me to them. The work was done in October and now (approx. 3-4 months later) the freezer is icing up again and the refrigerator is leaking inside. I collect about 1 cup of water every few days again, and there is a pool of water under the produce bins again. When I called Appliance Hospital several weeks ago, they would do nothing. They said they only guarantee labor when parts are purchased. I only had labor done. It was a complete waste of my money because the problems were not fixed.

I had a tech out on Monday to fix my washer of 2 months of age. I explained everything and he proceeded to tell me it was fine with a clean bill of health. As soon as the tech left I did laundry and the noise happened again along with a smell. I then contacted the company that night with a recording of the noises. I even called the next day to try and resolve it sooner. I was told they would call me back. In order to avoid having to wait weeks for an appointment I booked one online for the next available day know that December is a difficult month. They then called me late the day before the appointment to schedule for some time the following week. When I stated I had an appointment for the next day she went and looked and then said she saw it. Then not 10-minutes later said I no longer had that apt because it was filled while we were talking. I am NOT happy and do not have availability the following week and to cancel an apt I made without consulting me first is beyond UNPROFESSIONAL. AND clearly they are unable to fix washers or I would not have to have more people come out to look at the same issue. NOT HAPPY AT ALL!!!!!!! HORRIBLE BUSINESS PRACTICE

Technician was sent to evaluate a new KitchenAid oven that had pieces of metal baked into the enamel inside the oven, with some cracking and flaking. He called the KitchenAid tech support line, who offered to send out "touch-up paint." I told him this was not satisfactory, and he agreed. After another call to KitchenAid, they replaced the oven. That replacement/installation was coordinated through the original vendor.

Very pleased with the quality of the work.

The service man (I don't remember his name right now) called when he was on his way, so we knew when to expect him. He knew what he was doing. The panel was fixed and is working fine. He gave us some pointers about our fridge, which is brand new to us.

Horrible! Our wall oven was under warranty through kitchen aid. This job was referred to Appliance hospital by KitchenAid. Appliance hospital called and told me I would have to order a control board to fix my wall oven. I gave them the model number and serial number over the phone they ordered the part. They called me back about a week and a half later and told me my part arrived and they wanted to schedule the service. The service technician that came to my house smelled like cigarettes and alcohol. I had to open up my windows and let my kitchen air out after he left because of the lingering smell. He told me that he fixed my oven gave me a couple of tips on how to make it work better etc. etc. and left. It seemed to be working fine, and then two days later it started acting up again. I called kitchenAid and they told me the technician said he was not able to service my wall oven because they were not able to order the part because there was no model number or serial number. This began a major fiasco with appliance hospital trying to figure out what the technician actually did when he came to our house and what he did not do. What happened with the part .....All the while they are wanting to schedule that same technician to come to our house again because they couldn't figure out what happened. Horrible experience horrible service and to top it off I was invoiced $97 for the service. Luckily Kitchen Aid is awesome and referred the service to a different provider and let Appliance Hospital know I shouldn't be charged for the service.

It went great. The service technician called before coming out, to make sure he had the replacement ice maker for the right refrigerator. He showed up on time. He told me what the replacement would cost. He took apart the old ice maker to show me where it had failed. He told me the new ice maker was a different design. He adjusted the leveling on the refrigerator, and tightened the door handle, items that needed doing but were not part of the original request. He was quick, prompt. friendly and professional.

Terrific! Kind of pricey, but probably average. The tech (originally from Moldava) was prompt, friendly, and really knew his job. He had the all parts needed (the duckbill grommet was replaced with a newer design), and left the area around the refrigerator cleaner than he found it. We were very happy with the work. P.S. It's a repair you might try yourself if you're feeling lucky.

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I have several problems with this company. 1) The technician showed up at my house late. His window was between 11 and 2 and he showed up at 2:10. Not really a big deal and I certainly wouldn't waste my time writing a review for 10 minutes late. BUT what he did after he showed up earned him his F. 2) The technician was not able to fix the dishwasher. He told my wife that the washer motor was seized and he did not have a washer motor in his supplies. Moreover, he was pretty sure that a washer motor couldn't be found (I later spoke with Kitchenaid and they told me that this was complete BS, my dishwaher is only six months old and they have plenty of motors in stock). He suggested that we call Kitchenaid to see if they could give us a washer motor (stop me if you think this sounds like the repairman's job). When my wife tried to ask questions about the process for getting the part or possibly getting a new dishwasher. He said, "That's not my problem, stop yelling at me," and then he left immediately. There was no yelling, I can assure you. When I did call Kitchenaid to see if they could help, they refused to provide any help based on the technician's report. The technician reported to Kitchenaid that he went to our house and nobody was home so he could not perform the work. Without a report from the repairman explaining what is broken, Kitchenaid won't honor its warranty. Now I need to schedule a different repair appointment to tell me what I already know and file a report with Kitchenaid. 3) When I called Appliance & Refrigeration Hospital to complain about their technician, the customer service representative was ruder than the service technician. He refused to talk to me and refused to allow me to talk to a supervisor. He told me that it was okay that the technician had been rude and dismissive to my wife because he was Russian, "that's just how he is." That may be how he is but that doesn't mean, I or my wife or anyone else has to take his nonsense. If you can't be polite to people and explain what you're doing when they invite you into their home to work on it, then you shouldn't be in the customer relations business.

Although I am extremely upset with Whirlpool for the traumas of dealing with a known defect in their refrigerator, I am ECSTATIC at the experience of dealing with Appliance Hospital. They are well-organized, kept me 100% informed on scheduling progress, and pleasant to work with. Tristan, the technician, showed up on time, knew exactly what I needed, and completely the entire project (replacement of a sticky rubber thingy with a hard plastic P-shaped drain tube) quickly. Clean, courteous, professional. What more could I ask for?? Thank you, Appliance Hospital! Now I can move into the holiday season without worrying about ice sheets in the bottom of my freezer!!

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Technician arrived within the time frame quoted, called ahead to confirm he was on the way for both the initial and return visit. Replaced the wiring and switches for two of the burners and all parts for the burner that shorted out. Also refastened a side panel screw that had come loose which required some additional dismantling to access and refasten. Parts ordered were available fairly quickly. Phone staff were polite and professional when I called to schedule appointments. Their scheduling options included late afternoon, so I didn't have to take time off from work for the appointment.

I called whirlpool and ordered the parts for a microwave handle that broke and a stainless looking trim on the range that I had gotten oven cleaner which removed the shine. The range panel had 4 screws that went over the control panel. Once the parts arrived, I called Whirlpool again to schedule an authorized person to complete the repair. Whirlpool scheduled the time with the authorized repair company Appliance Hospital. Whirlpool says that the service call is $55 dollars, I agreed and completed the scheduling. Latter the same day I receive a call from a Appliance Hospital saying Whirlpool scheduled you at the wrong time and we are not available, you need to be rescheduled. The tone of the call implied this was my fault. Then the representative proceeds to say that the service call is $99 dollars. So I informed her that Whirlpool said it was $55, and she proceeds to say I heard wrong. My newly scheduled service date is 11/20 between 8am and 11am. On the date of service when no one shows up at 11 am I call to verify that someone will be coming out. This representative was amazing, he was courteous and explained the situation and gave me an approximate time of arrival. Then, the actual technician calls me to say he is 10-15 minutes out. Jim arrives promptly in 10 minutes and I take out the preordered parts to discuss the repair and he proceeds to say that I should have bought the complete microwave door rather than just buy the handle because the door is easier to replace than the handle. Then he proceeds to say that there is a 50% chance that he will break he door in fixing the handle. Clearly Jim did not want to repair the handle but I asked to do it anyway. While working on the microwave I could hear Jim sigh and mumble under his breath his disdain over the work he was doing. Half an hour later I advised Jim I needed to jump on a conference call, so if I could pay him as it seemed like he was almost done. Jim says his estimate for labor is $120 dollars plus the $99 dollar service call fee. So for the hour that Jim was at my home repairing the microwave and panel on the range my bill was 261.71. The repair was great, but the professionalism was awful. I don’t mind paying well for good service, but this was not good service at all. Unless you want to deal with griping and rudeness at every point save yourself the stress of going with another company. It’s just not worth it.

Well, how would you like it if your oven went kerflooey while you were baking a pie?? Right. Not so great. I called a very unsatisfactory fixer without consulting Angie, dang me. I sent him packing, paying $105 for the visit. Then Angie gave me some referrals, and I called the Appliance Hospital. They were so pleasant on the phone. I told them what the unpleasant fixer had hypothesized, and she said and quot;We'll put a control panel and a sensor on the truck when our technician comes.and quot; None of this ordering a part, making a second trip, waiting 2 weeks for the part to come. No. They called yesterday and gave me a three-hour window for the visit. Martin called today, about 45 minutes into the window, saying he'd be here in 10 minutes. And he was! What a pleasant chap he was. He replaced the control panel, taught me a few things I didn't know the stove would do, set the clock and day, deleted the and quot;automatic convectand quot; that I never knew had been chosen and didn't want, put Ms. Jenn-air through a few paces to make sure all was well, and offered to come back if I detected any problems. Well, Thanksgiving is coming, you know. Can't have Thanksgiving without an oven, can we? Good to know Martin will make sure the holiday goes smoothly. Oh, and he swept away 7 years of cat hair and broken glass from under the stove. A most satisfactory experience.

Horrible. Called whirlpool with my experience and used another provider. Unless they can adjust their focus they will not gain more business

After I've already rearranged my schedule to be available, these guys call to say they can't come Thursday but they can come Monday instead. I said no. The appointment was scheduled with Whirlpool for factory repair who booked it based on these guys' online booking schedule. Brand new dryer. So my answer was of course no. I can just get Costco to send me a new one faster than waiting for these guys to show up. If they had called me within a few hours of the faulty appointment that would be one thing, but they didn't. I've got another place coming now, after calling Whirlpool to complain.

We purchased an induction cooktop back in September of 2013. From day one, there were mulitple issues. Problems included the cooktop suddenly shutting down, and controls problems. We worked with the service organization associated with the appliance store for five months, but still the problems persisted, and in fact got worse. I finally was able to escalate the issue with Whirlpool. They said they were going to send someone out from Appliance and Refrigeration Hospital to look at the issue, and they would work directly with Whirlpool/Kitchenaid engineers as needed. Jon from Appliance Hospital arrived, and was able to quickly diagnose the power problem. He also told us that a previous attempt to repair the unit by replacing the control module should also have included steps to re-program the unit, which was not only not done by the other service organization, but was never mentioned. He worked with Kitchenaid to get a replacement board for the control panel, which he installed and fixed the last of the problems. Jon demonstrated a very detailed understanding and knowledge of the induction technology and was able to explain much about the unit we did not previously know. He ran circles around the folks that had come out to service the unit previously. Highly, highly recommended. The unit was still under warrantu, so cost.was zero.

Our 10 year old Viking fridge door and ice maker needed to be replaced. It was nearly impossible to find a door but the customer service department kept looking. We finally found what we needed and ordered the door. After 10 weeks the door arrived. Appliance Hospital replaced the door and ice maker in the fridge, in one appointment, and we now have working water and ice.

It is hard to find qualified service companies to work on the upper end appliances. I found Appliance Refrigeration Hospital on the Viking website and contacted them to fix the igniters on my Viking gas stove. Set up an appointment, the technician arrived on time and diagnosed the problem. They ordered parts and the technician came back to fix the igniters - the stove is working wonderfully. The staff in the office are very professional and kept us informed every step of the way, the technician that came out was very knowledgeable and professional. I recommend this company for work on any of your Viking appliances - they are fixing my refrigerator next !!!