Springer Plumbing, LLC

Charged: $746... I used this business to get an outdoor faucet put in the front yard. They did not arrive on time for the appointment firstly. Secondarily they broke my drive way light (pictures attached) . In addition they did not finish the job and left at around 4 pm stating that union rules required them to leave. This would not have been a problem if they arrived on time for the appointment. They also left a hole with a pipe sticking out of the ground.(which is still there) pictures attached. I called them after I realized the light had been broken they gave me grief about it and finally too $200 off the cost... granted they charged $700 for a job that was not complete and a broken light with a hole left in the ground???? This from a highly recommended business.... doesn't seem right to me! Finally, the manager came back to my residence around 3 weeks after the initial appointment... now stating they would have to call 888 and do a bunch more digging and left saying I would recieve a qoute for the additional work. I still as of today have not recieved a bid for the additional faucet installation... realize there is still a hole in my yard with a pipe sticking out... no qoute... I would hope that a business with such a reputation would just come out and install the additional faucet and fill the hole free of charge at this point. This has been quite an ordeal. I would be very wary of using this company as they do not follow through nor make things right when a mistake has occured.

The staff at the appointment desk were professional, helpful, and observed the PPE and social distancing rules. When Geoff came, he was patient and did a great job analyzing the issues, creating a reasonable estimate, and fixing the issues.

Excellent. Fast, professional, affordable.

They were early and finished the job quickly.

They did a quick job replacing my leaky faucets and it was less expensive than other estimates.

DONT COME MUCH FINER BEEN WITH THEM 3 GENERATIONS NOW

Darin and Geoff (sp??) were excellent. After looking at the problem, they offer a few different solutions and walked me through what each would involve the benefits of each and the pricing. There was no pressure to take a more expensive option or upselling, they simply made sure I was getting the solution I wanted in the price range I needed. They even replaced the drain piece in my sink for free once they realized the threads were stripped, since, as they said, "we didn't include that in initial pricing, so we won't charge you for you in now." They were incredibly friendly, efficient, and we have had not further issues with our dishwasher. This was the kind of service you always hope for. Would hire them again in a heartbeat.

Ron was on time, professional, courteous, knowledgeable, and friendly. Exactly what I want. I felt very confident in the work done. Turns out the leak was from a tub spout installed 6 months ago by another local plumbing company. That other company’s plumber failed to caulk the tub spout and it therefore got water in behind it during showers. Also had a new trim kit and handle installed. They had the parts and presto - beautiful new (and properly caulked) trim plate and handle. I was so happy with Ron and his assistant that I am going to have them come back and install a kitchen faucet and redo the tub spout/shower, etc. in our other bathroom. Ron did research and made sure that I chose my new parts from a list of ones that will actually work. No more wandering around at Home Depot and buying the wrong plumbing parts for me!

Really liked that they scheduled me right away and showed up on time. They even sent a text when they were on their way. I had to have a new faucet installed and it did seem a bit pricy.

Went well but the cost even though he dropped the price a little was hard to take. I felt really stupid after he did what I wanted and realized I could have done it myself but had not taken the time to look at the problem so it's my bad. I think it took all of 10 minutes to do the job and about $5 worth of hardware. If I had taken the time or been a little bolder I could have just done it myself after he told me what appeared to be the problem. He removed a faucet and capped it which is all I really needed done. original quote was $250

The work went fine. I had already dug out the ground surrounding the shutoff valve in order to save them some time. The crew completed the job in about a hour.

Everything went great. I felt listened to, commuicated with, I was given options and the price was fair.

Overall fine, though the cost of the simple leak repair seemed very high. The upgraded sink bowl at about $100 seemed reasonable, but $300 for the repair labor and "better" parts to correctly reinstall a new (5 months prior) faucet so the slow leak was stopped took away my breath. Then again, we are not used to plumber rates in an area we've not been living in for over 10 years. The two plumbers (you need two?) were courteous, informative, and helpful. I would seek alternate solutions first if the need arises again for a plumber only because of the price.

They were prompt, professional, and took pride in their work. I have already recommended them to others!

I was very pleased with the work, both plumbers were very professional and explained what was needed and did not try to sell or do any service that was not needed. I was not even charged extra for the cleaning and checking of the sink and shower drains. The plumbers arrived early and protected my floors and cleaned up after the jpb was done. I would heartily recommend Springer plumbing for any plumbing job.

They were on time, courteous, informative, and thoroughly professional. They are now our "official" plumbers. They aren't the cheapest in the area, but their work is high quality and that's worth the peace of mind to us.

Quick and easy. No problems. They got us scheduled right away. They arrived on time. They had the parts on the truck. Actual repair took less than 10 minutes. Price was a flat fee for the repair.

Great. Good job and reasonably priced.

They were good, all around good on all categories. Excellent! I would highly recommend these guys , they do amazing work!

It went well. Previously, I had contacted Springer to have the work done in the hope that Springer would be able to send someone prior to my spouse's surgery. Post surgery, the walk-in shower would be much more convenient and safe for my spouse to use in lieu of a tub. The person I contacted was able to squeeze the appointment the day prior to my spouse's scheduled surgery. Not only that, they arrived about 45 minutes early, but called ahead to ensure that it would be okay for them to begin work early. Darin and Tim were able to get the shower working again.

Darin and Tim were very professional, knew exactly what needed to be done and how long it would take. They came prepared to have to replace tank, so we didn't have to make another appointment once they assessed the problem. We were given options as to how we wanted to handle the issue and quoted a price. They also made sure we knew how all the components of the new water heater worked. I would have liked the receipt to have broken down the cost of parts and cost of labor, instead it just shows one cost, so we really don't know how much we paid each part of the job. We liked that they are a local company and very pleased with the service!

They provided options for repairing the broken garbage disposal which was the source of the leak and made the repair in under in hour. We are very pleased with the service.

We ultimately needed to hire a company with a longer snake (beyond 25 feet), but Springer Plumbing was great! They tried to help, then stayed until we confirmed that the other company could come the next day.

They were prompt and on time. The work was completed in a professional manner and the price was right. Everything was fine until I questioned one part of the work after the fact. I got excellent customer service from Kara on my issue then, to my surprise, the response I got from Ron was arrogant, defensive and somewhat rude and disturbing. I could tell that he was meaning to be helpful but his dismissive tone to each and every point I tried to make was uncomfortable This bewildered me because I liked and still like Ron. And, I could still recommend the company to my friends with the caveat that you will get good plumbing service but hope and pray you have no issues arise that need resolved or even if you want to question something.

Appointment was next day after request. Ron was punctual, professional and congenial. About 1.5 hours after he arrived the job was completed. The faucet works perfectly. We're thrilled with the new faucet and having found a plumber we can count on for future services.