ServiceMaster of Greater Tacoma

Initial contact was good but poor follow through. Service provided was uneven from good to unacceptable depending on the workers. The first time I was asked to sign off on the job they had left water in the air ducts and ceiling fixtures including smoke detector. Water had been turned off in the house, ServiceMaster personnel were told in addition to a sign on the toilets that they were not in service. Staff used the toilets for urine and bowel movements without notifying me. Stench in the house when I returned was unbearable. When my electrical contractor came to check out the wiring issues he discovered the water in the ceiling fixtures that had been pointed out to ServiceMaster staff prior to signing off on the work. Although a lockbox was attached by a supervisor eventually the lockbox was removed by a ServiceMaster employee and the key to my door was left under the mat. One of my neighbors saw a figure in an upstairs window at night. This was reported to Service Master. The response was that none of their trucks was in the area that night. A digital camera that had been left in the dining room area was stolen. The rails to my bed were missing when my furniture was returned. Later I was told they had been found, but they were the wrong size for my bed. Eventually the company (or their movers) purchased new ones. The return to my home was delayed by 10 days because of the problems. After submitting the above review in March 2014 I received a bill from ServiceMaster of Tacoma for the costs of their services I received a bill from them in April 2014 indicating that I was responsible for the bill and nonpayment would result in my being sent to 'collections'. The contract for their services was made by the insurance company, not me. I discussed this with my insurance company adjuster and my attorney. The insurance company verified that they were responsible for the bill and it should have been submitted to them, My attorney suggested that I request a letter from the ServiceMaster General Manager. On April 9, 2014 I received the following letter signed by the General Manager of ServiceMaster of Tacoma: This letter is to confirm that you are not responsible for paying ServiceMaster of Tacoma for anything owing on your recent claim (number redacted); we will collect from your insurance company. Also, ServiceMaster of Tacoma will not send your account to a collections agency at any point. Please disregard any previous attempts at collecting the amount owed. I apologize for any inconvenience this may have caused you. If you have any questions, please don't hesitate to contact our office."

Did not install a generator as requested by insurance company to provide power to dryers and blowers. Did not seal off open ceiling so heat to dry room was not adequate. Did not remove tile floor in bathroom which captured water underneath. Water was found under tile 6 weeks after company performed mitigation and declared the space dry. 2nd company was hired to replace to remove tile floor and finally dry out the water damaged room. Company took furniture to drying room and lost a glass top to a coffee table and did not find / replace. We had to write up an additional claim to insurance company to replace the lost top. Inconvenient. Company was eager to leave our job site and move on to next job and ultimately left us with remaining high moisture content. Employees were pleasant but didn't do the job. Thank goodness this was an insurance claim so we had options to use another company.

I was pleased. I called after one of my water pipes cracked. An appointment was made very promptly. The team was here at the time they were supposed to be and were prompt to get started. They finished quickly and assured me of the lack of damage.

I may have found them through Angie’s List and they were horrible. I had just bought a house and told them what needed to be cleaned after which they sent two people out who could not clean it up but just hung around. There was nothing which I liked about them but I rather disliked everything about them. They could not do the job they came out to perform. They told me they cleaned the shower when clearly they did not clean the shower. They however came out to perform the work on time. I would never use them again in the future.

WE HAD ALREADY PULLED BACK CARPETING IN THE HALLWAY AND CLOSET AND TORN CARPET UP IN THE BEDROOM AND MOPPED UP THE MAJORITY OF THE WATER. WHEN THEY CAME OUT, THEY LOOKED AROUND AND SET UP 3 BLOWERS AND SAID THEY WOULD BE BACK IN 2-3 DAYS WHEN EVERYTHING WAS DRY TO PICK UP THE BLOWERS. I ASKED ABOUT THE LINOLEUM TILES IN THE BATHROOM, BECAUSE SOME WERE ALREADY PULLING UP. THEY SAID THEY WOULD BE FINE. WE COULD NOT USE THE BEDROOM OR BATHROOM BECAUSE OF THE WATER SQUISHING BETWEEN OUR TOES. I CALLED THE NEXT DAY AND WAS TOLD THAT IT WOULD BE DRY IN A DAY OR TWO. WHEN THEY CAME BACK AFTER 3 DAYS, THEY REALIZED THAT THE FLOORS AND WALLS WERE NOT DRY YET IN THE BATHROOM. I SUGGESTED THAT THE TILES BE TORN UP, BECAUSE WATER WAS TRAPPED UNDER THEM. THE SERVICE MAN LOOKED DISGUSTED AND SAID, 'WE KNOW WHAT WE ARE DOING. WE'LL BE BACK IN TWO DAYS. IN TWO DAYS, THE BATHROOM WAS STILL WET. I WENT OVER AND PULLED UP A TILE, TO MAKE A LONG STORY SHORT, WE PULLED UP THE TILES OURSELVES.

WORKED IN A TIMLY MANNOR. THEY MOVED EVERTHING BACK TO THERE PROPER PLACES. VERY TRUSTWORHTY. NOTHING WAS BROKEN OR DAMAGED.