PNW Moving & Delivery

DO NOT USE THIS MOVING COMPANY! They sent 2 of the slowest movers I've ever seen. They moved a 1 bd apt in 8 HOURS. That's insane! They will milk the clock so they can charge you more. I literally had to tell the guys to go faster and they just ignored me. In one hour, to a 2nd floor apt where the walk was less than 100 ft from the truck to the door, they moved in 1 chair, 1 small standing desk and 5 boxes. You can't tell me they weren't milking the clock to get more $! Pictures will show you how terrible of a job they did. They didn't wrap our mattress enough so it was soaked from sitting in the rain for who knows how long. Fragile boxes were just thrown places and stacked with heavy boxes on top of them. The 2nd part of this (and perhaps the worst part of it) is the owner, Dmitriy Satir. I called the office (which is closed on the weekends by the way - no one on call - no supervisor to reach DURING my move which is not professional or industry standard) and left multiple voicemails and sent more than one email with pictures to their generic email address. No personal email or phone number to contact them directly. They wouldn't want you to be able to do that! My move was on a Saturday so when Monday afternoon rolls around and I still hadn't heard a single word from them, I decided to call again. I finally get an answer after trying 3-5 times and Lisa, the front desk lady, proceeded to tell me that they had, in fact, discussed my situation in their morning meeting and that Dmitriy would get back to me this afternoon with an email. AN EMAIL?! After your employees destroyed my things and charged me $1400 for a 1bd move that didn't even include packing, unpacking, or setting anything up. Short of one TV that needed to be dismounted, they literally just loaded and unloaded. 8.5 hours. I worked in the moving industry for 3 years and this move should've taken 6 hours tops. But they were slow and didn't care. So imagine the level of anger I achieved when I learned the "owner" was too scared to handle his business and hid behind his email address. If you weren't in the wrong, why ignore me for so long and not call me? He never actually picked up the phone and talked to me but then he offered me $100 to cover the cost of my destroyed mattress. He hides behind his "customer service" email bc he's too concerned about making videos and podcasts about an industry he clearly knows nothing about. Whe they ignored me and then tried to gaslight me into thinking I'm the crazy, irrational one when it's my things that I'm paying $1400 for HIS employees to destroy. Anyone would be mad if there was no ownership of the mistake and then was deliberately ignored for days. Had I not reached out, they would've avoided me forever. Try avoiding this guys!!

Had the moving company service 2 weeks ago. One of my furniture item got damaged. The movers saw the damage and accepted the responsibility, asked me to contact the office. I paid the full amount for the service to the movers. I got a hold of the office same day, talked to Dmitriy - the owner of the company. He asked me to find a repair place and said he would send a check to a repair place to cover the damage. I contacted the manufacturer - Restoration Hardware furniture company, they advised a place in Seattle to restore the furniture. I contacted the repair place for the quote and forwarded this information to Dmitriy. He said it’s too much for the repair, he was willing to cover only 100$, I told him it’s ok, I will cover the rest. He didn’t like this idea and offered to pick up the piece on Thursday and drive it to Tacoma for the repair. It is past The Thursday 10am, the truck didn’t show up. Those people are provided bad moving and customer service and Dmitriy doesn’t seem to know what integrity means. I don’t advise to work with PNW company and don’t trust the owner’s promise to fix his company’s mistakes.