Pacific Northwest Pool & Spa Care

We moved in to a house with a green pool. It was hard to get Pacific Northwest Pool to show up at first, but they eventually got the green out of the pool and made it crystal clear and blue again. They got on a schedule and things were fantastic. Until they weren't. After about a year, I started to notice that the pool didn't look perfectly clean anymore, but only clean-ish. I would have to supplement the cleaning by skimming what they missed minutes after they left. Not something I want to have to do. This is why I have a cleaning service. We noticed when we would contact the owner Brian, he was quite sensitive about questions. We were always trying to word texts in ways that wouldn't upset him. This was challenging. I work from home and the pool is my view. I noticed that the time they spent on the pool had decreased significantly. I also noticed that there were still plenty of bugs and worms at the bottom of the pool and floating at the top. This was disappointing because it seemed like we had a good thing for a long time. We brought it up and Brian said that he prides himself on being speedy. Ok, well, what benefit does the client get? So you're fast; we're not waiting on a cheeseburger. Instead of committing to more time spent on the pool, he facetiously said "thank you for pointing out how quick I am" This is when we kind of knew we were in trouble. The next instance was after the cleaners came and it was pouring down rain. They had trouble seeing the bottom of the pool and therefore; they couldn't vacuum everything and we're starring at the same dead salamander and worms from weeks ago. I completely get that it's tricky to see through a downpour. I asked Brian about this. I wondered why they would clean during a downpour with such a visual disadvantage. Brian pointed out that they don't have a choice other than to work in rain; pretending there isn't a clear distinction between rain and a downpour. It's raining now and I can see the bottom of the pool. I ended up shopping around on Home Advisor to see who else was out there. Well, Home Advisor shared my search with Brian. My husband and I of course, got an emotional text from Brian saying that he has to cancel our contract because he decided ten years ago not to be anywhere he is unwanted. Oh, the drama!

They arrived on time and provided great service.

Everything went great. They are easy people to work with, do a great job, always come on time, and provide great service for a good value. It takes a lot of work off of my hands!

When the arrived to clean the hot tub they discovered it was broken and told me how to get it repaired because they cannot repair that type of hot tub. They only asked travel expenses (I was outside their usual service zone.)

unknown

Bryan is the consummate professional, he has a great attitude and he is great at his job and does excellent work! The only negative about him is that he is SO BUSY during the summer that you need to coordinate with him early in the year to ensure that you can actually get him on a regular basis. That is a testament to just how good he is and how much people like him!

unknown

Bryan is by far one of the best vendors I have ever dealt with! He has always gone the extra mile to make sure my pool is sparkling clean, and when I had a serious issue last summer he pulled out all the tricks to make sure it was rectified. I cannot say enough about his friendly attitude and the great work!

They always do a great job and I am happy to recommend them.