Milgard Windows & Doors

In March, 2022 we ordered a screen door for our sliding door unit which was omitted from the original delivery. We did not receive the replacement until the end of July. In June of that year we placed a warranty service request online for a failed Milgard window that had been a part of the original order and which failed immediately. We were in the middle of building our home and did not place the warranty request right away. I received an email indicating the request had been received and we would be hearing from Milgard within ten days. Months passed and there was no contact whatsoever. Everytime I tried to call Milgard the call would be transferred to a service representative, there would be one ring, and then the line went dead. This occurred multiple times. Finally in September I filed another warranty service request online and was assigned a new case number. I received the same email reply saying that Milgard would contact me within ten days. Again, nothing. When I went back online to try and get a response via a virtual assistant, I was told to respond to the email I was sent (which is a "no reply" email) or call the customer service number, which I had already tried multiple times with no luck. When I was finally able to talk to a service rep in October I believe, I was told that there were no Milgard service technicians in our area and there was no way of knowing when this problem would be rectified; they'd let me know. Finally in December I was contacted and told that the earliest date available for service was the end of January, 2023. A day before that date I received a call from Milgard informing me that there had been a "double booking" and the service tech could not get out to us until the end of February. And that's where things are at right now; we are waiting to see if this problem is resolved or not. So, 9 months. And still waiting.

Milgard does not stand behind their products. I had a full house of Milgard windows installed and the frame on one of them started cracking. I filed a warranty claim based on the fact that the warranty for the windows said this was clearly covered: "fiberglass frames: 10 years for excessive peeling, checking, cracking, chalking, fading, or color change." After waiting a month for Milgard to respond to the claim, I ended up having to call them. After a couple hours on hold and getting hung up on by the first person that picked up, I finally got to someone. The entire conversation was the company trying to get out of paying for a warranty claim. First they claimed it was shipping damage. After I mentioned it had been installed for quite some time and there hadn't been damage the entire time, they decided to go away and then claim it was still not covered because it was a 'non-manufacturing defect' and that the person I was speaking to was denying my claim. If their warranty claims cracks in the frame are covered, I'm confused how a crack in the frame of my window couldn't be covered. So, now I guess I have to pay for a new window to get installed. In any case, if you're looking for new windows, I'd avoid Milgard in the future. They clearly don't stand behind their products.

door/screen was well constructed and removal of the old doors/screen and the installation of the new door/screen went very well

Went bad. Good thing I had my contractor there. Milgard claimed the slider had not been guled in, which was cause of bottom rail to warp. Contractor said no was installed correctly with glue etc. Milgard argued about it, saying not there problem. They were arrogant, rude, and looking for any opportunity to not do their job or support their product. Claim that everyone knew that the bottom rails on sliders can warp. but had no solution at all. Would not hire again.

Technician Don came out to fix one of our Milgard windows. He was extremely professional and personable. He completed the repair in no time at all. While he was outside, he noticed two windows on our third story that had broken seals (which we had never noticed). He took a look at them from inside to confirm it was the case. Sure enough! We now have 2 new replacements on their way (at no cost) and our windows are at least 10 years old! We would never use any other company than Milgard for windows. They stand by their products and go the extra mile for their customers! Thank you Milgard!

I went with them because of their good reputation and we've had good experience with them in the past.

It was excellent. We had concerns with our windows and they look them right out. They backed up everything. They come right out. They are really excellent.

My contractor ordered these windows and ordered them with the wrong hardware (was supposed to be bronze but contractor ordered grey). Then the new contractor ordered replacements for some other windows and copied the original hardware color (again, was supposed to be bronze but contractor ordered grey). The windows arrived with mismatched hardware (some white some grey), and Milgard came out and replaced ALL of the hardware with bronze (much more expensive) for FREE!!! Love Milgard! I'll be ordered my next replacements from Milgard. :)

Everything was good with them. They did it with reasonable price, they came when they said they were going to and fixed it quickly.

The service from Milgard was good. The windows arrived on time. The delivery at our house was done by two very competent delivery people. There were a couple parts missing in the delivery, and this took a while to sort out, and Milgard was very responsive with getting us the missing parts. Milgard sent a very competent technician to install the missing parts. We used an authorized Milgard dealer, and the dealer's installation contractor, to do the measuring and installation. It was very useful to have the dealer handle most contacts with Milgard. The windows look great and we noticed immediately a significant improvement in energy efficiency.

We purchased our windows 12 years ago and the opening mechanism needed to be fixed. We are thankful to Milgard for sending a repair technician and for not charging us because the windows were still under warranty. Rob came in to fix the windows and he was very professional and knowledgeable about his job. It was a pleasure to work with Rob and also with the company's administration, in the way they expeditiously and courteously handled my concern.

I requested a Milgard service because the professional window washer I hired to clean my newly installed windows noted that there was significant silicone on my Milgard windows. This silicone spray does not come off the glass without significant labor and materials cost. Windows were not coming clean with a typical washing of soap and water. The windows would come clean after many hours using Goof Off and a razor. After a month long wait for my appointment, the service tech promised me that he would look at the manufacture date of my windows and compare to the date of equipment cleaning in the plant, which he said had just recently been done.The technician did not follow up on this issue, other than receiving a photographed list of products that can be used to clean the windows and a brochure on condensation. It appears that my windows were made at a time when equipment needed to be cleaned and as a result I have had windows installed in my home that are coated with silicone that is difficult to remove. Needless to say, I am disappointed with the quality of craftmanship Milgard has produced and with Milgard's lack of response to my issue. I posted this issue in early October at the Milgard website. In response, Milgard offered to pay for a window cleaning. I submitted an invoice on October 25th and received a prompt response that I would be reimbursed. Two months later, I still have not received reimbursement.

I purchased my home in 8/2012 and in the purchase agreement the owner of the home called Milgard to have the windows replaced under warranty due to broken seals (work to be done after closing). There were 2 windows in question and when the techs came out to inspect window they found there were actually 7 windows that needed replaced due to broken seals. There are only 9 windows in my house and the only reason I believe the other 2 weren't covered is because they were broken so no way to prove broken seal. Definately made me believe they have a bad product when every window had a broken seal. They came out and replaced the glass in all 7 windows in 10/2012. On 11/19/2012 my stationary livingroom window began to leak very bad to the point where it was soaking a dish towel in 20 minutes or less. I called MIlgard warranty department and they said they could not get out to look at it until 11/30/2012. I advised that this was not an acceptable amount of time to wait and any damages (wood, drywall, carpet, etc) would be their fault. A tech was sent out that day (after I complained) and when they got to the house they tried to say that the leak was around the frame not the window and that this is not covered. We tried to explain that it wasn't leaking before they came out and replaced glass so it was their fault it was leaking. Not only that but there is no water damage to the wood around the window and if it had in fact been leaking there would have been damage since they put the windows in back in 2005 (I believe this was the year it was built) when the house was built. They told us there was nothing they could do and left.

They have been very good and prompt about changing the windows. They have come out and done this twice and have not charged us. They are very good about keeping their appointments as well.

We purchased the windows from Sound Glass, and they also installed them. The wooden interiors came primed (carefree fiberglass on exterior), so we had to paint them. We had a minor problem with one window, but Milgard came out right away and fixed it. The Essence windows have a lifetime guarantee, including glass breakage, and the ease of cleaning is an added bonus. We're extremely pleased with our new windows.

My experience with them so far has been very good and I am very pleased. The man who came was very straightforward. He showed me what they have and he didn't high pressure sales me. He gave me a quote and they were very competitive on price. He didn't high pressure me to sign right then. I didn't sign then. Then I went ahead selected them after a couple days. I loved the no high pressure.

MILGARD WINDOWS has great costumer service. they are a good company that cares about their customer. i would get a bid from them in the future.

Great. A couple tweaks, but they were handled promptly.

Milgard Windows did not charge me for that job. They came on time and were professional.

Installation went well via a contractor. Contractor was professional and fast, cleaned up the premises afterwards, worked from morning till evening to finish.

It was a very good interaction. They were a great company. We didn't spend anything because they guarantee their windows for life. They were on time and they were very cordial and very professional. They came out once the first time and tried to put the windows in without a crane, but figured out they couldn't so they came back and did it with a crane. They were excellent and I have nothing but good things to say.

please understand that I only purchased the product from Milgaard. I have another review to submit for the installer's work RHD which cost 5000 Initially I wanted the look of Anderson or Pella windows but realized they were out of my price range and that they might not hold up as well...a question of duribiolity with composites and clad styles (wood on inside and metal or fiberglas on exterior) might seperate. The Anderson and Pella windows had some very nice features but many of their styles were not R rated to meet the new energy rebate standards. I believe that Milgaard is on the higher end of the vinyl window cost range but many of the window companies were "dealing" last Sept. Also will mention that I wanted sound deadening and therefore got two different thicknesses of glass panes 1/8 and 3/16 but unfortunately I could not get a 1" seperation between these panes to achieve a real difference. The triple pane windows are ugly and hard to work with/clean but they do deaden sound better. Laminate would have been excellant for sound proofing but it was too expensive There was also a problem in the profile with these two options - they would not fit the thickness of my walls. So in the end, did the best that I could with appearance, durability, sound deadening and price and I am satisfied

They are very competent personnel, and I had a very good experience with them. They manufacture high quality products that fit. They take care of any problems. There was a minor defect with a French door assembly, and they sent me an entirely new one. They are a very professionally run operation. They are always on time.

Since I was covered for a replacement it was free of cost with the warranty and so they did all the service for free and they did a very good job and were very easy to work with.

Less than a year after installation, water leaked into the interior track of our sliding windows bringing black moist debris with it and staining the VG fir where the moisture sat. When contacted, Customer service informed me that the windows are designed to have water enter the interior during rains and that they never promised that their windows are ''leak-free''. They recommended I wipe down the windows after every rainstorm and that the windows are advertised as ''low-maintenance'', not ''maintenance-free''. They said this kind of water damage is not covered by warranty and refused to send anyone out to look at the problem. Appalling lack of service and poor window-design! Would never buy again. Beware of false advertising as quality windows!!