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J W Brower Heating & Air Cond

Heating and Air Conditioning

About us

Additional DBA - Brower Heating & Air Conditioning, Climate Changers Inc.

Business highlights

78 years of trusted experience
Emergency Services Offered

Services we offer

Heating & A/C.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.58 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
25%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
4.1
professionalism
4.3
responsiveness
4.6
punctuality
4.8
Showing 1-8 of 8 reviews

JOHN S.
07/2020
5.0
heating & air conditioning/hvac
  + -1 more
Just took over the company did an outstanding job on installation. Has 12 years of experience in installing & fixing systems. Both commercial and residential systems. Saved me about $4,000 on a top-end Daikin sky system. Fixed problem with noise in my ducts as part of the install which saved me another $3,000 to $4,000 because I didn't have to replace my ducts..
Description of Work: Installed Heat Pump System

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Scott N.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
Saved me 6,000 dollars, only company that told me I did not need a new furnace, and reworked my old one. Cal showed up on time and is a character, very knowledgeable, explained everything so I could understand how it works, and what needed to be fixed.
Description of Work: Replaced heat exchanger, reworked inlet, and outlet ducting and upgraded filter size.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Alfild S.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Their service was fantastic. He and his brother did a wonderul job. They managed to go through with the work with no problems.
Description of Work: They installed an air conditioner for me. They also worked on my insert for my gas fireplace. I had them work on my fireplace too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

TOM M.
08/2011
3.0
heating & air conditioning/hvac
  + -1 more
The TXV valve is the only threaded part in an otherwise sealed system. It is an obvious place to look for a leak. The tech did not have the proper equipment to check for a leak on the first visit (although soapy water would have worked) and went right to the TXV valve when checking on a subsequent visit. It is possible that the leak was due to a faulty installation by Brower but I have no way to establish that. It also happens that neither the heat pump manufacturer, Coleman, nor Brower would allow that $150 for replenishing lost refrigerant was due to the faulty part or installation and should be covered by warranty along with the faulty valve. At the least, this was one too many visits (~ 2hrs at $92/hr) and $150 in refrigerant that should have been covered by warranty. Sending a tech out without proper equipment, or replacement refrigerant, is a waste of time and money. Overall, I reluctantly give Brower a C (minus). The unit works well when it isn't leaking and the installation otherwise appears good. The followup and support leaves much to be desired and doesn't differentiate Brower from the run-of-the-mill.
Description of Work: This is a followup to a new heat pump install done by JW Brower 11/2009. The system originally performed well and I was satisfied with the work. During the next heating season, it gradually became apparent that the system was malfunctioning; it slowly lost heating capacity and outdoor coils would freeze so Brower was called. The tech at his first visit said that the symptoms were consistent with an undercharge of refrigerant; I had also given the symptoms over the phone at the initial call so they had some idea what to expect.. The fault was a bad TXV valve. This part was replaced after 3 site visits.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$776

Tim M.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
They do a very personalized service. When we called them, they actually remembered installing a furnace in the past. I would use them again in the future too.
Description of Work: J W Brower Heating & Air Cond diagnosed problem with thermostat for us about 6 months ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

DOLORES B.
01/2011
5.0
heating & air conditioning/hvac
  + -1 more
He is an excellent electrician. I've been happy with everything he's done. He comes in and does his work. I would recommend him. His price was reasonable. He is thorough and honest.
Description of Work: I used the services of JW Brower Heating & A/C about three or four months ago. He cleaned my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

TOM M.
11/2010
3.0
heating & air conditioning/hvac
  + -1 more
They were reasonably priced for the job. They sized the system correctly instead of trying to push a and quot;standardand quot; size. They did not try to sell me more than I needed. They were not high pressure at all. The work started a day or two later than planned but they kept me informed of schedule. The work was well done. The performance of the system is exactly as I expected. I am quite satisfied with the results. Additional information: The leak could have been found on the first visit and repaired on the second. The failed part, a TXV valve, is virtually the only threaded part in an otherwise completely sealed refrigerant system i.e. if you suspect a leak, where would you look first? The part was covered by warranty, but not the labor, or the refrigerant that leaked due to the failed part (~ $150 of the $776 bill). The tech was not prepared with the leak testing equipment that he insisted on using on the first visit, nor did he have documentation on the unit he installed (to determine operating parameters); fortunately I did. Perhaps not having the replacement part is understandable but not the lack of troubleshooting equipment or documentation. I estimate the cost of the additional trip at ~$184. I reluctantly give an overall score of C. Brower's original work was generally competent assuming that the TXV failure was not actually due to an installation problem, something that is impossible to determine at this point. Their follow-on work was disappointing: an ill-provisioned tech and minimal warranty support. In other words, don't expect anything special from this company.
Description of Work: They replaced an old natural gas furnace with a heat pump. Additional information on a repair to the system: Starting about April 2011, Brower made 3 visits to correct a problem with the heat pump installed by them in 11/2009. The system originally performed well and I was satisfied with the work. During the next heating season, heating capacity very slowly degraded. Eventually, it became clear that the system was malfunctioing and Brower was called. The tech at his first visit said that the symptoms were consistent with an undecharge of refrigerant. The fault was a bad, leaking TXV valve. This was determined after 3 site visits.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$8,800

JANET P.
05/2005
5.0
heating & air conditioning/hvac
  + -1 more
I CALLED FOR SERVICE ON FURNACE IN MID-MORNING EXPECTING A SERVICE DATE IN A DAY OR TWO, WAS TOLD THE TECHNICIAN WAS IN MY AREA AND WOULD BE ABLE TO MEET ME AT MY HOUSE WITHIN A COUPLE HOURS. HE DID, WE DROVE IN THE DRIVEWAY TOGETHER. COULDN'T HAVE HAD A BETTER EXPERIENCE.
Description of Work: SERVICE CALL #25517. FURNACE-CHECKED SEQUENCES AND ELEMENTS. REMOVED PLUGGED FILTER FROM AIR DUCT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$78.34

    Contact information

    3424 S Tacoma Way, Tacoma, WA 98409


    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    J W Brower Heating & Air Cond is currently rated 4.5 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    J W Brower Heating & Air Cond accepts the following forms of payment: Check,MasterCard,Visa
    No, J W Brower Heating & Air Cond does not offer free project estimates.
    No, J W Brower Heating & Air Cond does not offer eco-friendly accreditations.
    No, J W Brower Heating & Air Cond does not offer a senior discount.
    Yes, J W Brower Heating & Air Cond offers emergency services.
    No, J W Brower Heating & Air Cond does not offer warranties.
    J W Brower Heating & Air Cond offers the following services: Heating & A/C.

    Contact information

    3424 S Tacoma Way, Tacoma, WA 98409


    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM