Hardwood Flooring Sales and Installation, Water & Smoke Damage
About us
Henderson Hardwood Floors has been honored in the community (Pierce County) and nationally by the USCA as the "Best of Tacoma" Wood Flooring in 2009, 2010. As reputation is everything we approach every job as a resume for the next with reliability, honesty and skill. Each residence, church, school or commercial location is unique and we are proud to be working with clients who want to beautify and improve their homes utilizing the best in hardwoods. Unlike some competitors Hendersons only uses the highest quality finishes, sustainable forest wood products from certified mills, the best equipment available and highly trained and skilled craftsmen. We do not use subcontractors so we know exactly how the project is completed. All our employees as well as our cients can take pride in a job well done.
Business highlights
34 years of trusted experience
Services we offer
Floor Installation, Staircases (treads, risers, landings and skirtboards, Trim packages, base, door/window casings, refinishing, Repair, Tearout, Water Damage, Medallions/border work.
Services we don't offer
Our insurance does not allow us to move furniture or appliances.
The floors are beautiful! They did such a good job. I would highly recommend them.
Description of Work: refinished hardwood floors
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,900
Debera P.
06/2015
5.0
hardwood floor
 + -1 more
unknown
Description of Work: Replaced floors
Rating Category
Rating out of 5
Yes, I recommend this pro
Daniel D.
01/2015
5.0
hardwood floor
 + -1 more
I will tell them to definitely use them. They were very professional. They were there when they said they were going to be there. They gave a clear cut explanation of what the cost would be and why and the floors are beautiful. They came out looking perfect.
Description of Work: We had all our hardwood floors refinish.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Daniel D.
06/2014
5.0
hardwood floor
 + -1 more
I was very impressed. They were on time and they were courteous. They explain everything that they were going to do. They cleaned up after themselves really well and the end result is absolutely beautiful.
Description of Work: Henderson Hardwood Floors Inc refinished the hardwood floors in our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Teresa K.
06/2013
5.0
hardwood floor
 + -1 more
Chris and Ben arrived at our house promptly at 8:30 on the Tuesday scheduled. They viewed the floors, asked pertinent questions about electrical availability and appliances, reviewed the type of finish we wanted (semi-gloss) and made sure we were well-informed about everything they would be doing while they were working at our home. They were friendly, professional, and obviously knew exactly what they were going to do. When we arrived home, we were absolutely amazed - the quality of the work done exceeded anything we could have imagined. We had no idea our floors could look so gorgeous - every board now shows its own grain and color variation, with the perfect amount of gloss. Everyone who visits comments about the floor as soon as they enter our home, and asked what company did the work. We cannot say enough great things about Henderson Hardwood Flooring!
Description of Work: Our property manager recommended Henderson Hardwood Floors to us after having great experiences himself with the owner and his company. Glen Henderson, the owner, personally came to our home and inspected our 28-year-old red oak floors. He provided an estimate and discussed the refinishing process. Thanks to Mr. Henderson, we were well informed about the length of the process (3 days), the various steps in the process, the finishes that could be applied to the floor, etc. In general, Mr. Henderson made sure we knew everything we needed to know before he left our house that day. Additionally, Misi in the Henderson office was a great help over the telephone (regarding payment arrangements etc.) and when we visited the showroom to view the various finishes available.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Rebecca B.
02/2013
5.0
hardwood floor
 + -1 more
Glen Henderson and his team came referred from another customer. I found the customer service, quality of service, and flexibility to be excellent. I asked them to take out carpet out of two bedrooms and install pre-fab hardwood to match the rest of the main floor. I asked if they could also take out some old build in drawers in the closet then run the hardwood in there, and they did that as well. Months later, in JAN 2013, I had a buckling problem in a different part of my house (floor installled by previous house owner, not Henderson Hardwoods). Glen Henderson came over to take a look (without cost at the estimate) and diagnosed the problem as water getting in through a non-storm door. He gave me advice to first address the door, let the floor dry out for a couple months, then reassess and call him back if the floor section still needed to be replaced. I've found Henderson Hardwoods and Glen Henderson to additionally be responsive, personable and honest in how they conduct business. Would highly recommend.
Description of Work: Hardood floor iinstall
Rating Category
Rating out of 5
Yes, I recommend this pro
$5,500
Ebe & Don B.
01/2013
5.0
hardwood floor
 + -1 more
sulation
Description of Work: Henderson Hardwood Floors did an excellent job installing the main floor of our home prior to our moving in. The quality of their work is exceptional. There is only one spot we have found where the finish isn't just perfect but it doesn't take away from the overall look. We needed them to come back out after the job was completed to caulk between the flagstone and the wood floors and this was completed quickly and competently. I had only two concerns which I wish they had shared with us prior: one, without insulation under the floor, noise reveberates more than it should, and two, they didn't clean up as much of the generated dust as we wish they had. If you have hardwood floors installed, be aware that a great deal of dust is generated and hiring a cleaning service to clean the cabinets, walls, etc. would be advised. All in all though, we learned through the process and would definitely recommend Henderson Hard Floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Jodi H.
11/2012
4.0
hardwood floor
 + -1 more
Henderson Hardwood was brought in by a general contractor to install and finish new hardwood flooring in our home. We met both Jesse and Shane by accident, who were both professional and pleasant. Shane really seems to enjoy what he does and really wanted to make sure we got what we wanted; not what the contractor wanted. We appreciated him taking time for us, showing us a couple of different finish options, which I'm sure is standard. When asked his opinion, he was honest with us. There are a couple of areas in our new floors that stand out to me. A rough patch filled in with wood putty and some brush bristles caught in the floor's final coat, leaving marks and uneven surfaces when they were removed. I wish I had the opportunity for a final walkthrough or at least a follow up call from the company - strictly from a customer service standpoint, to see about customer satisfaction. Besides the oral recommendations early on to avoid laying rugs down for two weeks, I have no information on the flooring. I don't know what type of oak or grade of wood was used, what color the finish is, etc. I don't know if the floors have a warranty or guarantee. I had to search online how to care for the floors (I am the type who likes to know everything). None of this information was provided to me; I'm assuming because a general contractor sub-contracted them. However, I think this type of information is important to a homeowner and should be provided every time regardless. If I had it to do over, I would have preferred to hire them myself rather than work through a general contractor and I would make this suggestion to others.
Description of Work: Install and finish new hardwood flooring
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Una H.
11/2012
5.0
hardwood floor
 + -1 more
The estimator was prompt and professional, and took precise measurements. The workers were much to be commended. They obviously take real pride in their work and did a wonderful job, transforming the tired old floors, and thereby, the entire house. They were also very courteous and accommodating, both in terms of the work schedule and also when I decided at the very last minute, to switch from the Swedish finish, which this company highly favors, to a water-based finish. The cost seemed a bit high, especially with the change to the more expensive water-based product. However, I cannot quibble with the quality of their work, which is top-notch. Overall, I am very pleased. It is a fine company, well run, and with very capable workers.
Description of Work: Prep and refinish red oak floors in a <1000 sq ft area using 3 coats of a water-based finish
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Ralph P.
04/2011
5.0
hardwood floor
 + -1 more
They were great. Their guys came in and did exactly what they said they were going to do. They were punctual and very professional. We were looking to put in hardwood floors in a carpeted area. One person that I talked to suggested that only this company could do the type of job I was looking for. There were unique stairs involved. I knew they were the right company for our work because a competitor recommended them. They came out to the house and gave us a price. They started on a Monday and finished by Saturday.I would definitely recommend and would definitely use them again.
Description of Work: They put in hardwood floors in a previously carpeted area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Denise B.
11/2008
2.0
hardwood floor
 + -1 more
I wouldn't recommend them. They didn't do a good job. I had to call them back and have them out twice to try to fix the work and some things were just never resolved. The quality of the floor isn't good. They told me to paint first, and because of the moisture and condensation, there was too much moisture our flooring is now cupping. They also got varnish on our new paint.
Description of Work: They installed all of our hardwood floors.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardwood Flooring Sales and Installation,
Water & Smoke Damage
FAQ
HENDERSON HARDWOOD FLOORS INC is currently rated 4.6 overall out of 5.
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
HENDERSON HARDWOOD FLOORS INC accepts the following forms of payment: Check,MasterCard,Visa
No, HENDERSON HARDWOOD FLOORS INC does not offer free project estimates.
No, HENDERSON HARDWOOD FLOORS INC does not offer eco-friendly accreditations.
No, HENDERSON HARDWOOD FLOORS INC does not offer a senior discount.
No, HENDERSON HARDWOOD FLOORS INC does not offer emergency services.