Harts Plumbers, Electricians, & HVAC Technicians

Nothing

Prompt and courteous. I would recommend this company and plan on hiring them for future work.

Steven was great, explaining everything he was doing. Very professional and yet very friendly. Would recommend this company without hesitation. Great experience overall.

I am very pleased with all the services. The workers and staff were professional and courteous. The quality of work was outstanding. I highly recommend Hartâ s Plumbing and Excavation.

We hired them for septic pump work and also for some toilet plumbing work. I was impressed that I received a text with the photos of the techs being sent to my house. I received a quote for work to be performed and scheduled it, and wrote a check as a deposit of approximately 50% (Friday). My neighbor also requested work on their septic pump. On the day the septic work was performed, the scope of work was changed. I discovered that Harts had processed my deposit check as an ACH payment for the full amount on Monday--PRIOR TO THE WORK BEING PERFORMED. On Tuesday the tech discovered that the item scheduled to be replaced only needed repairing and did the pump work and repaired the alarm. During this service call, he discovered that our sump pump motor needed replacing. I scheduled that. He also collected a check for the remaining charges on the original quote from my husband as we had not discovered that they had processed the payment in full already. I contacted the company SEVERAL TIMES asking for a full accounting of the services done on the Friday and Tuesday and an explanation for processing the payment prior to services being completed. It is now nearly 4 weeks later and I have not received anything in writing from them. They did not provide a confirmed appointment for the sump pump work, just said *it looks like it will be done on Friday* -- this was a week after the previous service visit. There was no firm appointment made, and the tech arrived at 5 pm. I had been told several times during the day that he would be at my house *shortly*, and he arrived at 5 pm. He showed us the new pump piece, and after the work was completed, he showed us the one removed -- definitely needed replacing. When the tech tried to close out the service ticket at 6 pm, it had already been closed out. We have not received a copy of the ticket. The service techs were professional and we were satisfied with their work. However, the administrative side of the jobs is VERY unprofessional. Processing payment for a job that has not been completed (or even started) violates their own contract which states that payment is due upon completion of the job. Also, I believe when the scope of the job changes, a new quote needs to be provided to the customer, which was not done in this case. Also, my neighbor was not provided with a quote for the work done at their house, and the charges were excessive for what was done. SUMARY: BE VERY CAREFUL WHEN WORKING WITH THESE PEOPLE -- make sure they are EXPLICIT with the work to be performed, and the charges for the work.

They were very professional and courteous. They Explained what they were doing and answered My questions. Thanks for a job well done.

A technician was timely, fully explained what he was doing and showed the results. I was very impressed.

Very pleased with the service and efficiency. On time, professional and provided information on other services they offer. Highly recommend them.

I wanted an electric tankless waterheater. They would not do it I ended up with a regular one instead.

Very professional and courteous. Fast to answer and to provide service. Answered every question honestly and did not talk down to me. Cleaned up after themselves. I loved that they sent a photo and bio of the service people before they arrived. They also checked my other water systems and provided a water analysis. Great service for the money! I will recommend and hire them again when I need it.

I am a satisfied customer overall, but it was a shakey start with this company. I was scheduled for a 9 am appointment, but ended up having to cancel my mid afternoon plans cause they called and said he would be at my house in 30 minutes. The plumber didnt come for 3 hours after this call so I cancelled my plans for nothing. This plumber told me I couldnt get or shouldn't get some of the services I asked for and gave me directions to buy parts and scheduled me for another day. The next appointment was not the same plumber and the notes the last plumber gave were not at all the job he thought he was walking into. This plumber came in a reasonable time, answered my questions, and could offer what I was asking. Unfortunately, since the first plumber was not great I had to have a third appointment. By the 3rd appointment my leak was fixed and new faucet and sink installed and he did a great job! Just was bummed he thought he could install a garbage disposal, so I bought one, but he couldn't in the end cause I didnt have the wiring and he didnt have the caps for the wall holes like he offered to make up for the past guy cause he couldnt find them :(

Efficient, knowledgeable and friendly service tech Preston. Came on time, fixed the problem in double quick time - what else would you wish for? Will recommend Harts and will use as my future go to plumber! Great back office staff too - they keep the ball rolling with updates.

My installer James, answered all my questions before and after the installation. It was much quicker then I d expected the installation to take and he cleaned up when he was done.

This was a complicated water heater replacement as it needed to be done in a cramped dug out basement under an old house. Very pleased with the professionalism and efficiency.

Hart's was quick and efficient. They were easy and friendly to work with, and made me feel safe when they came in to my home.

I appreciate the quick come out and and fix of drain - by replacing the entire line.

Jason was a really great guy that came out and did the job!

Hart's plumbing sent a great team iut to the house. On time, professional, answered all my questions and did a top notch job of not only fixing the outdoor faucet, but also replaced the twelve year old water tank at the same time. I highly recommend Hart's Plumbing if you have a plumbing job you want done right.

Wonderful company with great quality work and customer service.

Service came to my house within 30 minutes of me contacting them to them to replace my broken water tank with an O.A. Smith brand. The person took the time to educate me about what had to be done to replace the hot water tank and why it needed to be put in a certain way. Person also took the time to teach me how to maintain the hot water tank. Their man office stayed in touch with me during the installation and followed up afterwards to be sure I was satisfied with every aspect of the installation process.

Office staff was very helpful in setting up the apt. Office sent a photo of the tech who would repair the garbage disposal. Job was done very efficienly and at a reasonable cost. Hart Plumbing is now in my phone and I won't hesitate to call Hart again if needed.

Customer service over the top. Very clean, accommodating and knowledgeable. Company representation was top notch. I m one happy customer