Harts Plumbers, Electricians, & HVAC Technicians

I appreciated, the fact being a widow and home alone, that the company emailed/texted me a picture and profile of the service repair man, so that I knew what he looked like and something about him.

Colton Bilderback was the plumber that Harts sent to me. I was very pleased with him. He went the extra mile to make sure I was satisfied with his work.

The employee Harts sent out was right on time and easy to work with. He explained my options for repair and replacement. I chose repair, which was completed quickly and now my toilet is working again. I chose to go with a repair rather than replacement (although that was my first choice), as the replacement price from Hart s for their most basic model standard flush toilet and installation was exorbitant. I was quoted almost $1100. A decent, dual flush, low flow toilet can be purchased at Home Depot for less than $150. Two hours of standard plumbing should run no more than $180, according to my research. If you do the math, you will see why I won t be going to Harts for any of my future plumbing needs.

Price was a little higher than expected, but they do give a senior discount. Showed up on time, some bad info on if I needed a regulator or not, turns out I did need one. Overall I would use them again.

Ethen was very polite and very knowledgeable. We will definitely use Hartâ s again if needed.

The worker that Hart's sent out was very good and detail oriented,explained things well and did great work.I was more than satisfied and definately recommend them for your plumming needs.

Hart s plumbing went way above and beyond anything I ever expected when I called a plumber. The customer service was top notch, and extremely friendly and caring employees! They repiped my house in a day and a half and worked with the price. The most important thing was the way they felt like family and cared about every aspect of the job being done quickly and right. I would highly recommend them to anyone in need of a plumber!

I struggled a bit in determining how to rate the service I just received from Harts Services. I would happily give Harts a 5 star rating if it was only about the serviceâ ¦but itâ s not just about the service. Thereâ s another factor I have considered after the fact and having done so I have since changed my mind. It wasn't a lot of work but it was definitely work that needed to be done. Specifically, I needed to have two water supply valves under the kitchen sink replaced and I needed the toilet gasket seal at the base of the downstairs toilet replaced. Thatâ s it! I had already removed the kitchen faucet and replaced it with a new one so no work was required there but the valves under the sink were old and not compatible with modern faucet designs so they needed to be replaced before I could use the faucet. Based on the reviews I read through Home Advisor, I decided to go with Harts Services. I have absolutely no problem with their customer service or the person who came out. Both the customer service person and the technician who came out were great; very personable and friendly. I also have no problem with the quality of the work performed. It was excellent! The technician was very competent and efficient and took care to keep the work areas clean. Hereâ s what I have a problem with: the cost! Thatâ s it. The technician was in the house for about an hour. He got the two valves removed and replaced in about 20 minutes and the toilet gasket seal removed and replaced also in about 20 minutes. The total visit lasted about an hour give or take a few minutes. For this service, I was charged nearly $1,100...and that was including a veteran's discount! Iâ m thinking the parts were $50-$75 at most. Rather than charging by the hour, this was â parted outâ and each valve replacement was charged as a separate job (at over $360 per job) as was the toilet gasket! So I have to ask; a thousand dollars an hour for a plumber??? Now Iâ ve been on this earth over 60 years. Iâ m not a plumber but I do know how to turn a wrench and am reasonably handy around the house. Since when did plumbers start making upwards of $1000/hour? I havenâ t needed a plumber in a while but I have a difficult time believing this is the current going rate. I needed the work to be done and to be fair, no one twisted my arm. He did present me with the price before hand and I agreed to pay that so I have no one to blame but myself although I had no idea it would take less than an hour to complete the work. It wasnâ t until after he left and I started to think about it that I began to get upset. This was not difficult work. For the work that was done, a fair price in my mind should have been in the $300 to $500 range for an hourâ s work. That is also in line with what I learned is the average hourly rate charged by most plumbers. So, thatâ s why Iâ m not recommending Harts Services and only giving them a 4 Star rating. It would be even less because of the price but , as I said, I have no one to blame but myself. I was under no obligation to accept that price but, at this point after the fact, I canâ t help feel like this was far more expensive than it should rightfully have been. The next time I need minor plumbing work doneâ ¦Iâ ll be more thoughtful. I'll do the necessary research and ask the question: do you charge by the hour or by the part/job? Or if possible, I'll just do it myself if I canâ ¦before calling on the services of a $1000/hour plumber! Charging by the part or by the individual job, especially when the individual jobs are minor, as in my case, may enrich the company but it's not fair to and very bad for the customer. Harts Services needs to adopt a per hour pricing strategy instead of a per part/job strategy. Until they do that, I will not recommend them or use them again. Live and learn.

Great employees, no problems,very pleased

Could have been better prepared with parts, lighting, clean up equip

Quick to respond. Cody is friendly, professional, and competent. I would hire Hart s again!

They responded quickly to our request

Scheduling my estimate & the actual work was great! Customer service was on top of every detail & even sent a text with a photo & bio of the guy coming to do the work. The work was done perfectly. There was some clean up left for me to take care of, but nothing major. I rated the value for the money at a 3 since it seemed very expensive for the amount of work I had done. Over $2700 to install a hose bib, & a gas connection for a BBQ. I am very satisfied with the quality of the work though & I've never seen better customer service than I did from their dispatchers.

GREAT SERVICE

Impressive customer service from the first call. Received updates on expected arrival time. Further, Harts provided background information and photo of the technician that would be coming to my home. 4 stars on work quality due to an incomplete installation the first time. However, Harts quickly responded to my concern and resolved the issue with a second visit. A bit expensive.

I have found my go-to plumbing company for life. I an astounded by how great the service was in dealing with Harts Services. From my initial phone call with customer service, to the updates I received from texts and emails on when the plumber was arriving was surprising and great. The plumber who responded was Ryan Johnson and he was EXCELLENT! Great personality and work ethic. He explained everything he was going to check and fix and did it! He was respectful of my house and fixed both of the drain issues I was having with a great smile on his face. Ryan is a great credit to Harts Services and as I told him that they have a new regular customer for life! The price for the work was very reasonable and all explained to me before he started the work. There was no trip fee or hourly rate it was all cost per the job. That was real good news. I highly recommend Hart's Plumbing and really appreciate Ryan Johnson exceptional service!!

Everyone I dealt with from dispatch was wonderful and always checked in to inform me of when the workers would be here. The Ethan and James were great to work with and went above and beyond. James even helped get the cats into a room. I have more projects in the future and look forward to working with these guys again. They are professional, personable, and the office staff is great.

Great communication start to finish. Job well done. Highly recommend!

Hart's employee, Ethan, was outstanding! He was friendly, knowledgeable and efficient.

quick response, customer service is very friendly and professional and plumber is efficient , professional and practical.

FIrst pro to give me a call. Job was done by 4pm and not charged for emergency service. Reasonably priced and quick Will use them again.

Before deciding to go with someone a little cheaper I recommend considering the quality of service you would receive by paying a little more. My water heater began leaking one evening so I put it into home advisor. The next morning Hart s called me about getting a quote done and they came to do an estimate that day. They wouldn t give me a price over the phone and some people may not like that, but because of this they were able to give me a 100% accurate quote with no surprises. I could have had the water heater installed the same day but I had other quotes coming in that I wanted to consider. That night I told them I would like to give them my business and scheduled an appointment after putting half down. This was a little strange to me, but I had the money so it didn t bother me. The next day Chris Phillips came out to install the water heater and I could not be happier with his work. He is an absolute professional with a lot of experience under his belt. He kept me informed of everything he was doing and gave me some insight as to why as well. He helped me understand my system better and even pointed out things that he thought may need attention soon. At the end of it all I had a brand new water heater with almost no time without hot water. He also installed a pressure reducing valve and a new hose bib. The quality of his work is exceptional and looks very neat and clean in my garage. Overall I don t think I could have asked for a better experience with an otherwise stressful situation. I will absolutely be calling them back for any of my plumbing needs and I will be recommending them to everyone I know. I am very thankful that I went with them even though they were a little more expensive than the other companies who contacted me.