Gray Lumber

I purchased about 6k in custom cabinets from Gray. It wasn't a large or difficult order, but it took four different deliveries to get the order materials because they kept forgetting items and we had to REORDER doors and drawer fronts because they were painted so badly the first time around. The original order didn't have the cabinet sides, had the wrong configuration of one cabinet, and had no hardware included. They said a credit would be given because of all the rework and extra time required by my contractor, but refused to provide an updated invoice. Then, while I was trying to pay them, they wouldn't take a credit card over the phone. When I said that they were difficult to work with and a lot had been messed up, Melinda got very rude and said she had done nothing wrong, even though she had managed the whole order. I tried to explain that i wasn't attacking her personally, that I'm a customer trying to record a complaint and she just kept cutting me off. I eventually hung up because I couldn't get a word in. Worst customer experience ever. Badly made products. Wish I had gone elsewhere.

Big bix stores didn't have the exact size I needed and wouldn't cut to my needed length. Gray did.