Description of Work: Remove old countertops (kitchen and bath) and replace with new granite.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary Ellen W.
07/2014
1.0
countertops
 + -1 more
unknown
Description of Work: Contacted them and indicated it was not going to be a huge job and they never called me back.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Gerald K.
09/2013
4.0
countertops
 + -1 more
It went well. They were on time every time and all the workmanship was excellant. They had subcontractors do the installation of the new materials. Yes I will use them again. The only catch was when we placed our order the asked for a down payment and then charged us interest on the rest. It was in the paper work but had they explained it to us at the time of placing our order we would have paid in full and saved hundreds of dollars.
Description of Work: They removed our old counter tops and back splashes and replaced them with quartz counters and subway tile backsplash.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
sharalin D.
08/2013
5.0
countertops, marble & granite
 + 0 more
There are times when you have a company who comes in and does the job in such a superior manner that you remember how grateful you are that you chose them to do the job. It was a custom countertop job with shortened backsplash, and sink that was taken out and replaced. In addition, there was an island countertop that required help from a nearby electric company that they secured and coordinated with and who was essential in the job completion. They had to take out the Thermador glass top stove top, and reinstall it dealing with european cabinetry which was somewhat of an challenge. Luckily, the installer from the electric company was able to figure it out. Both companies deserve recognition, but I do give credit to Countertop Solutions for superior corian countertops ( seamless finish work, and installation)., and for the ability to seek out the subcontractor and solve the problems and issues that they foresaw so that when the job was done, this customer was completely happy and satisfied. While I have generally had some good luck with most contractors, not all of them have been up to the job so I really appreciate the great ones which is why I wanted to give Countertop Solutions much deserved credit even though I can't find the date of service without some real digging. At the time of this installation, they were only beginning to get into cabinetry so i can only speak for their workmanship with corian. Would most definitely use them again.
Description of Work: Installed a sun yellow corian island top and L shaped countertop approximately 5 plus years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOHN S.
01/2013
1.0
home remodeling
 + -1 more
I contracted with Countertop Solutions to supply materials for this remodel. I needed a full shower stall, a vanity counter top with integrated bowl, and a window sill. The install went well and looked beautiful at completion. About 3 years ago cracks developed in the shower pan. Countertop Solutions sent a repairman(different company) to inspect and possibly repair the pan. The cracks were sealed but still plainly visible. The repair bill was $1000. shared by me and Countertop Solutions. 3 months ago more cracks developed. The same repairman returned and was hesitant about repairing the cracks again. He thought the cracks would continue. Water is again leaking thru the cracks. I do not want another $1000. repair bill. I want a good looking high quality product. I have contacted several tile installers to completely redo the shower stall. I do not want to take a chance with another acrylic solid surface pan. The problem is either a bad installation job, not enough support underneath. Or a bad piece of LG Hi-Macs. I have discussed this matter with Gary, the owner of Countertop Solutions. His company did not install the shower pan so he has no responsibility.I must have used an installer recommended by Gary since I don't know any personally. His company did not fabricate the shower pan so he has no responsibility. Gary now manufactures his own shower pans. A reasonable person may think 10 years is a long time to then ask for a warranty settlement. I have used this company for 2 complete kitchen counter top remodels-both with integrated sink bowls. And I have used this company for 2 bathroom remodels. I have been a loyal customer and a good reference.
Description of Work: LG Hi-Macs(Acrylic Solid Surface material) Master Bath remodel including full shower stall- pan, walls, and ceiling.
Rating Category
Rating out of 5
$6,500
Response from Countertop Solutions
First repair was done after warranty, Countertop Solutions still paid part of the repair bill. We have no idea who installed the shower pan as this is suppose to be done by a professional plumber. Countertop Solutions offered to help with a New shower pan out of materials that we handle. However, Member wants a product that we do not handle. We feel that we have done all that we can to make this customer happy, however, we can only do so much.
Jacqueline K.
12/2011
5.0
countertops
 + -1 more
See above
Description of Work: I visited the Countertop Solutions showroom in Tacoma and was immediately impressed with the staff member's professional manner and helpful comments. I left with two samples of LG Hi-Macs, a solid surface product, and scheduled a date for measuring/estimating for counters in a second home. I didn't bother to contact other companies so I have no way to evaluate the price. However, Countertop Solutions deals with a wide variety of suppliers and their only business is installing counters so I felt confident that they would do a good job. I was right! Because of the arrangement of the kitchen, the job required special consideration of a number of details, all of which were integrated into a template. Creating this template was not rushed in any way and my questions/concerns were immediately addressed. The installers arrived as scheduled. They were experienced, professional, and very careful bringing in tools, supplies, and the very large counter top sections. Again, there was no rush to finish the job. Both men worked steadily and skillfully. Their work is beautiful. I found NO flaw/s. The counter is gorgeous. I highly recommend Countertop Solutions.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Jean B.
10/2011
5.0
home remodeling
 + -1 more
They finished the project and they were great. It is real friendly and customer oriented business. They kind of make do what ever you want. It is really just like what I wanted.
Description of Work: I used Countertop Solutions for doing counter tops and they finished the project about a month ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jean B.
08/2011
5.0
countertops, home remodeling
 + 0 more
I chose Countertop Solutions over their competitors because they offered quick estimates, were cutomer oriented and provided helpful advice with different materials to use with my bathroom project. I was allowed to take home samples of Corian and wood (cabinet). No high pressure sale tactics- just easy going and pleasant. Excellent workmanship in the Corian shower and the vanity cabinet. One piece of advice: they have limited granite samples to choose from, so I would recommend looking at the slabs in the warehouse before choosing what you want.
Description of Work: I used this business for a Corian shower install, a custom made vanity and granite countertop. They work with Pentel(Fife) who supplied the granite, Contour Countertops(Fed Way) provided the templating and install for the granite and and my contractor installed the vanity( I believe that Countertop Solutions may also install the cabinets). It was about 3-4 weeks for the shower to be completed, a 3 week wait for the cabinet to be made and another 3 weeks for the granite to be templated and installed. I love all my selections and except for the exotic granite I chose, the prices were good. The Corian shower is perfect for our use-no more grout!! Owner Gary and his wife, Trish are very professional and helpful and aim to please. I would strongly recommend this business.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Michelle H.
09/2010
5.0
countertops
 + -1 more
It went great. Costco sent me to Countertop Solutions which did everything on time and professionally. I'm very happy with the results and got a great price.
Description of Work: Replaced countertops in three bathrooms with solid-surface through Costco.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
ROXANN A.
10/2009
5.0
countertops
 + -1 more
Overall, it went super. This should be the second report, but we never thought the remodel would take SO LONG!!! We were so impressed with Countertop Solutions after they did our two bathrooms that we used their services for our new kitchen. Gary, owner of Countertop Solutions, answered all of our questions, educated us about the different products and his pricing was definitely competitive. From setting the initial appointments for measurements through the installation of the countertops...everything went smoothly. The install crews were on time, professional, thorough and thoughtful of our home. Great job!!!
Description of Work: The installation of two bathroom countertops and a kitchen countertop. Each of these projects we used quartz and the sinks were undermounted.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Maureen B.
12/2008
5.0
countertops
 + -1 more
It was a positive experience in all aspects of the process from the initial estimate, to getting the product and installing it. Everything went very smoothly.
Description of Work: They installed a new kitchen countertop in our kitchen.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Marble and Granite
FAQ
Countertop Solutions is currently rated 4.4 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 11:00 AM - 4:00 PM
Countertop Solutions accepts the following forms of payment: Check,MasterCard,Visa
No, Countertop Solutions does not offer free project estimates.
No, Countertop Solutions does not offer eco-friendly accreditations.
No, Countertop Solutions does not offer a senior discount.
No, Countertop Solutions does not offer emergency services.
No, Countertop Solutions does not offer warranties.
Countertop Solutions offers the following services: Fabricate and install quartz & acrylic, solid surface countertops, sinks & showers for residential/commercial.