COMCAST

Our service has been interrupted and its hard to get service from them.

My feelings about Comcast is actually that it has improved over the years. I love their service but I think I pay way too much. I think their window if you actually have to have somebody come out is a little bit difficult. What I like about them is their cable service. Sometimes its difficult for me to navigate to know whats on but I think their entertainment is pretty good. I would say though that their internet is not so good. Its hard for me to know when my computer or my iPad mini is slow. I don't know if its the hardware or if its them sometimes.

The service technician determined what the problem was and fixed it in one visit. The company has the best customer service of any provider i know of, especially when it comes to keeping appointments.

I was pleasantly surprised to be able to get a very good deal on a premium network package. I added HBO, Starz and streaming video and ended up paying the same monthly cost as my previous digital package. The installation was scheduled quickly and the technician arrived on time. That said, I have the impression that my overall service satisfaction is very dependent upon the actual individuals you end up talking or meeting with rather than the overall approach of the company.

fairly ok, too pricey bundles for cable and internet

Signed for internet with an introductory price of $29 per month for 6 months. Took 2 months to get installed - only received 4 months at $29 - "Promotional rate starts when you sign up, not when you receive service." Billing started immediately, received partial credits, bill so convoluted, not sure if I received full credit for the 2 months of no service. When they initially turned on the service, did not work, sent out installer, unable to connect because they did not have a truck with a lift to reach the cable. Charged for the that service call and the next service call when they brought the right truck. Also charged to "install an outlet" when the outlet was already there, they were simply replacing a bad cable. Felt like I got triple billed for one install that was supposed to be free - only if it worked without having to send out an installer.

erI run a small motel in West Seattle. To provide cable TV service in the rooms there has to be a converter box connected to each TV. This type of converter is not HD and requires the user to insure that the converter is turned on and the TV is turned on to work. Not user friendly at all. I learned about a "new" system that had been designed for hospitality use that would not require a converter box in each room, but would have the signal sent from a central converter and would only require a coaxial cable connection to the TV. This type of setup requires TV's designed for hotel use with special electronics built into them. These were installed in anticipation of the updated cable or for on of the other systems hotels use such as Lodge Net now Sonifi or Guest-tek. Since we already use Comcast for or existing cable and internet, we decided to try and stay with their service and the fact that this new system would eliminate all of the issues we have now with basically 2 remotes to operate the system. I have been trying now for almost 2 years to talk to someone about this, and cannot get anyone to even give me the courtesy of returning my calls. My "contract" will be up with them this year and I think the 12,000.00 I spend on Comcast annually will be put to a better use. I would not recommend Comcast to anyone.

I did not have the equipment even though I had been paying for it. For one thing I don't have any competitive choice, but for Comcast, but when I wanted that high definition equipment it took four deliveries before they sent the correct things. I got an answering machine and different things they kept sending me until I got what I needed. Then they sent me one that was defective. I said they should send a technician out to replace the defective unit and put it in for me and then they wanted to charge me for it. That made me mad too. When I did manage to get through to them their customer service was okay.

Not very well. Our bill went up about twenty dollars a month. We called customer service as we were locked into a rate good for two years. The customer service representative said we made a verbal contract that would raise our rates after a year. Neither my wife nor I remember making any verbal contract. After our contract is done we switch to Direct TV or whatever else might be out there.

Saved me $15.00 per month when I complained about the high cost. Able to give a slight discount for one year but still twice as much as is it should be!

Overall, the fact that Comcast is the only company that provides the highest Internet service has created terrible service. Service goes down constantly, for no apparent reason, and it's been like this for years. This provider has a monopoly on Internet speed and has been a constant source of frustration.

Computer kept telling me "Comcast slow to respond" or "Comcast not responding". When talking to the tech, as usual, it is never Comcast's fault, she made me feel like I was dumber than dirt since I don't know all the technical terms, the situation was never resolved so I will need to figure out the problem myself, or get a new server.

A call was made re the persistent internet disconnect, an issue that has been ongoing for well over a year. The service calls have been made too frequently as they've proven ineffective. One of the service reps told me that there wasn't anything they could actually do about the problem; however, there would be little chance of a rate reduction on the basis of that. The problem with the internet which also impacts the phone is problematic and would not be tolerated if there was a reputable option. However, I'm informed that the available option, Century Link, has significant issues as well. The ISP, Frontier, reportedly provides a good service but does not service the zip code area, 98178.

I despise comcast and their bundling. Long for a day when I can choose the channels I want, pay a proportionate fee for what I want.

It started Dec 2013 after a move and, to this day, is still a problem. When I moved I cancelled my acct and was put on another person's acct. The first thing that happened is that they deleted me. The person whom my acct is now on spent quite a few hours going over the fact that I am on his acct and can have access to that acct, however, anyone trying to send me an email, including banks, businesses, etc., were unable to deliver email to me. This went on for several months with numerous calls to Comcast from me and my boyfriend. I finally spent over an hour with a Comcast person trying to straighten this out and was told it takes several months to delete the old email address, so I totally changed the email address and, to date it is still a problem. I am getting the emails, but the sender is getting a response that it was unable to be delivered noting the old address. My banks and other businesses keep sending me letters that they can't reach me by email so I need to correct the problem or get statements, bills, etc. by snail mail. I have gone to each of those accounts by phone several times but is still a problem with some. It is very frustrating, and I can't threaten to change internet providers if "Comcast doesn't correct the problem because 1-it isn't my account and 2-they have said I need to contact email senders, which I have. This has been going on for nine months now. I do not remember all the dates and number of calls, but it is VERY aggravating.

It was simple and quick. It took about 10 minutes.

They have accidentally ended my account a week early, cutting my house off from the internet and requiring me to set up a new account to rejoin. I think they over charge in my area and find their internet site impossible to use in order to compare prices or downgrade, but it's certainly helpful for upgrading. I can wait until there is more internet competition in my neighborhood

Comcast did install cable TV and telephone service for my mother at the retirement facility she moved into in October, 2013. We have had nearly continuous billing issues with the new telephone and cable TV service since it was installed. When attempting to solve the billing errors by calling their 800 toll free Customer Service number, we have been connected to people in the Philippians, Mexico and other locations where we often could not understand or be understood by the foreign ?customer service? person. When insisting on speaking to someone in the U.S. we were either hung up on or only after strenuous insistence were we connected to a billing assistant in the U.S. When we tried to clear up the billing issue we typically got different numbers "due" from the "customer service" billing assistant than the bill mailed to mother actually showed being due. (The billing problems occurred do to the fact that my mother rented out her home while she was living in the retirement facility. She was getting double billings for both locations, even though we notified Comcast that she no longer lived in her home and that a renter had ordered new service. The bill for the renters should, of course, have gone to the renters who had ordered the service for themselves in their own name. The renters did receive their bill from Comcast. However, Comcast never could get the billing straightened out over those six months.) My mother passed away in April 2014. I personally took the TV modem into the local Comcast Customer Service center and paid the final bill down to a zero ($0.00) balance on 4/28/14. We are still receiving bills for service, which was cancelled in April.. It has not been uncommon for our attempts to get the billing issues straightened out each month to spend from 1 to 3.5 hours on the phone with billing assistants only to give up in frustration without success.

It's hard to know where to start - I feel that Comcast bates customers with a promise of low prices and then the costs and extra fees just keep going up. Comcast moved to all digital and gave households little converter boxes for the TV's. All of a sudden there is a monthly fee for each one - no notice, and no options. Even though electronics pr ices are going own, Comcast prices keep going up. When you sign up for a set price to a package, you think that the price they quote is the price - $99 or $119 depending on what you want - BUT then the bill comes and they forgot to mention that everything you have to use to get the service is an add on!! and then the fees. I wish I could switch to something else but I do not know my options.

I unfortunately am addicted to higher speed Internet and have no other options. So I will continue to use Comcast. My significant other called them to fix our basic cable box (it seems to update itself every 5 minutes) and they offered for us to exchange it. They upgraded our cable Internet connection to "Blast!" (it is that exciting) for 3 months. They promised it would go away at the end. It is not a surprise that it did not. I feel like we need to call them every 6 months to handle something or another. The Internet connection goes down about once a month, but generally is pretty decent.

The prices are too high and the packaging options are mostly unacceptable. I have to negotiate with them on an ongoing basis in order to try to get a price I find acceptable. They continually let these deals expire though, causing my bill to jump back up again. The staff is usually very curt and uninterested in helping for the most part until I threaten to shut it off altogether. Honestly, if I had another viable choice, I would switch providers tomorrow.

Customer service was very responsive, they had made a mistake when they debited my account and it caused my Comcast bill to be off, so I had to write a second check, they took care of it and gave me 3 free pay per views for my inconvenience. Polite, concerned, and professional

This was a very long, onlince chat, with a Comcast representative. I wanted to reduce our bill, but she would offer nothing for existing customers. Our TV quality is frequently pixelated and the audio cuts out for a brief time. Comcast prices for TV are very high and I will have to look for other service when I have time to research the pros and cons of each of them.

They were very helpful. They reprogrammed all cable hook ups and even gave us better rates

Technician was professional and did all the work well although he didn't knew a few things. For eg. that I own the modem and not renting from comcast. I have been using comcast for the past 7 years and have been quite satisfied with the quality of the internet speed until I moved to Bothell, WA. Although my bill says I am getting 50MBPS, my speedtest.net speed shows only around 12-15MPS at max.