Aqua Rec's Swimmin' Hole & Fireside

Description of Work: We needed a full cleaning and need 300 lb sand filter installed and the pool cleaned of all fir needles and leaves after the winter. Our pool is in ground, gunite at 18,000 gallons kidney shaped.

Description of Work: Went to Puyallup Fair, knew we were interested in a Hot Tub, but wanted to look. Aqua Rec was the first one and they had a factory rep there that knew their product very well and sold us on their quality, and they make a quality tub, no doubt about it. It's the Service and dealing with them that has really worn thin on me. We paid $1000 at the Fair to hold the price for 1 year. They gave us a decent price, I don't think it was the best price, but certainly not the worst. We put in the contract that we wanted the works, a good sound system, all the jets, lights, really cool stuff. Our house is built into a hill, so the upstairs you see from the front, and looks like just a Rambler. We have an out building (garage basically) with a road that drives down between it. We weren't sure how heavy the hot tubs were (empty) but thought they may have to use a crane. The local manager (can't remember his name off the top of my head, but the Factory rep that we talked to was named Henry). The local manager offered to pay $400 towards either the crane or the electrical installation that would be needed which required a 220amp outlet, and it's own place on the Junction box. They had a guy they recommended and used all the time, and we decided we would just use him whenever we decided to give the go-ahead. So far so good. Mid January rolls around, we got the money saved up and ready to get the Hot tub/Spa, and I called and got the "hub" (there are 4 different stores in the area, so calling one number sends you to a hub and they ask which one you want) but wasn't sure which store I wanted. I asked for Henry and they didn't know him (he was the factory guy), so I asked to speak to the other man who had also put his card in our folder, but he wasn't supposed to be there until Friday, and this was on a Monday 1/21/13. I talked to a guy who found our paperwork and "Hey, no problem, we can have that spa on next week's truck that is coming". Ok great, I was hoping to have it by the Superbowl on 2/3/13. He asked for a bigger down payment which we knew they needed half to order it, so I gave him another $4000 or so, but then, 2 weeks went by and nothing. I tried calling again and nobody knew anything, so I got frustrated, and in our documentation folder, Henry had left his cell phone number with me on his business card in case I needed to call him, so I texted him and told him the troubles I was having and how I was told my spa would be in within a week, but it was 2 weeks, and no call. Apparently, Henry lit a fire under somebody's butt because I got a call almost immediately and was told that a guy would be coming out on Saturday to see if we required the small crane or the large one that lifted the spa over our roof onto our deck. Well, the guy never showed up. By Tuesday, I got no call as to why the guy didn't show up, so I called again, I got a man named Rick, who seems like a nice guy at times, but a lot of times, it feels like you are p****** him off by calling him. I wondered what happened to the guy that was supposed to come on Saturday, but he didn't know why the guy didn't show up. Next day, 3 guys come out unannounced, without warning and I just luckily had ordered a pizza that came when they did, so I told them where the Spa needed to go. I am handicapped, and in a wheel chair. It's hard for me to move around so I they finally got done looking at things, and said the small crane would do fine, which was fine with me, and I shut the door. They stayed out there a little bit longer, and I guess decided that they could just take the railing down, and lift the spa out of their pickup/flatbed or whatever it was they had, and slide it into place. Ok, fine, so when will my spa get here. It should be any day.. Ok, so now, it missed the Superbowl, so now I am hoping to have it in by Valentines day, another 2 weeks later, but on the 14th, I hear NOTHING. It's like pulling teeth with these people. Do they really want to sell me a spa? I contact Henry again, apologize and tell him the only reason I am contacting him is because when I talk to him, things seem to get done, and I just want to know where my spa is. It's been over a month since I told them I wanted it, so finally, Rick calls me and says it will be put in the next day. Wow, really? Ok, great, so they come on the 15th, but instead of at 11am like they told me (my wife works, in outside sales and stuck around so she could verify where we wanted everything. We wanted to orientate it so the deepest seat could look out across the back yard, plus we had ordered a handrail to help me get in and out of the Hot Tub, as I said, I am handicapped. Well, the got it all together, and there was no rail. Oops, left it back at the shop, was told that they would bring it out the next day, but guess what. NOPE, nothing. We even found a hole in the top cover, so they were going to "re-order" a new top for it. This was a month ago on 2/15/13. It's 3/16/13, and now, even Henry is ignoring my phone calls. Customer service at this place SUCKS. Once they got your money, it's like you don't exist. They wanted me to refer business to them from friends and people that see the spa, which is nice, but still hard for me to get into and out of, especially by myself since the railing STILL hasn't shown up, nor has the replacement cover. I am sick of dealing with these people. I shouldn't have to BEG when I spend enough money for a car on something. I was told their service is so great blah blah, but it's been h***. Since Henry hasn't returned my texts, I figured it's Angie's list and BBB time.

Description of Work: The technician spent a couple of hours diagnosing the problems. The first problem was easy, it need a new thermopile. The second problem was a little harder and require disassembling most of the fireplace insert. The thermocouple was bad. He also noticed that the fan was noisy and stuck in a couple of magnets to help quiet it down. He was very informative and explained exactly what he was doing so I could replace those parts if they ever went bad again.

Description of Work: We purchased a hot tub from Aqua Rec at the Puyallup Fair. Prior to visiting the fair, we went to the dealer and got a quote which was matched at the fair when we asked. Delivery was on time and professionally done. The hot tub has performed well with no problems. The guy in charge of hot tub sales and service is Rick. The person who delivered the hot tub is John, and he did an excellent job.

Description of Work: Fixed gas fireplace.

Description of Work: Purchased a wood burning stove

Description of Work: Aqua Recs Swimming Hole fixed our spa.

Description of Work: We purchased a Harmon Accentra from this store on November 21, 2009. The first year the stove worked perfectly. We had no problems at all. We first reported problems in November, 2010 and so far, with many calls, no-one has been willing to come out to test the stove and diagnose what the problem is. No service has been performed as of today January 5, 2011. Please read details below. January 26, 2011 The stove has been repaired and appears to be working fine. However the sensor this store ordered which we have been waiting all this time for did not solve the problem. They had to replace another sensor which is a part they happen to have on hand. This whole issue could have been avoided if they had just come out, plugged in the diagnostic tool and made the repair.

Description of Work: Jacuzzi (hot tub) was not circulating or heating up. We needed it serviced/fixed etc for an upcoming party.