Response from Achten's Quality Roofing
Hi [Member Name Removed], As part of the customer retention team, I'm reaching out to apologize for the inconvenience this has caused and for the delay in responding to your feedback. We recently made some staffing changes and things are just getting back in order. This is why I'm going through the feedback from the last few months. After looking into this, I do see a record of your inquiry and that an estimator was assigned to contact you. Unfortunately, that estimator left not long afterwards and was negligent in leaving proper documentation for us to follow up on. Of course, this is not an excuse and we're deeply apologetic that this situation happened. I want to do everything possible to make it right, but I understand that it's been a while and you might have had this taken care of already. Please let me know if it will be acceptable for me to have my operations manager contact you to see if there's anything we can do for you. Thank you, Achten's Customer Retention Team