Abbey Carpet of Tacoma

Outstanding!

.

Abbey Carpet was able and willing to find a sheet vinyl suitable for my specific needs when other suppliers, including online suppliers, were not. It was not a big job (40 sq ft) for a lot of money, but they worked with me to get what I wanted in the end. The installer was very skilled and professional. They are one of the best vendors I've used in my full-house remodel.

Work was to be completed in about 1.5 to 2 weeks from order date. Installed kitchen almost 3 weeks later. Started entry way install at same time. Installer had no idea he was also installing entry when he came out. The materials needed to complete the entry were not there so it only got partially done. Got all kinds of excuses from the salesman over the next month about when the material needed to complete the job would be in. I had to do all the follow up. Finally got the needed material in a month later, installed and does not match rest of wood in entry. Looks terrible. Bottom line the job that was supposed to be done in 2 weeks took over 7 weeks and then was not done well.

We were very satisfied. The installers were amazing. We actually had had the same installers before when they put in a kitchen and pantry floor for us, Abbey did, and we had these installer so when we went back to get our carpet that was sort of a stipulation that we wanted the same installers. They were as amazing as before. They were friendly and helpful. They were not cheap, but we felt like we got good quality both times we dealt with them.They have a wide range of quality which is nice so they can meet everybody's needs.

I had them come out a couple of times to fix air bubbles. I had to call like three times to get the installer to come back out. Communication just was not as good as I wanted. They were punctual.

We purchased our new carpet and vinyl flooring from Abby Carpet on 74th in Tacoma because they had a large selection of carpet and vinyl flooring from in which to choose. The owner of the company came out to our home and measure our house. He brought a number of samples with him to give us an idea of the type of flooring his company could provide. We then made an appointment to come into the store in order to see additional selections to make sure that the flooring we selected was that best fit our budget and needs. After we selected the carpet that would go into three main rooms in our house we then selected the vinyl tile we wanted for our kitchen, utility room and second bathroom. Mick then brought samples of our selections to our home to make sure that what we had chosen would look good in our home under different light. We also looked at two other floor covering stores and they did not compare with the price and quality of those at Abby Carpet in Tacoma. We highly recommend Abby Carpet for quality and price to anyone that is in the market for new flooring. Dr. and Mrs. A. Federal Way, WA

They did a beautiful job. They were very willing to work with me because it is easier to carpet a house when it is empty. They ended up coming 3 times to do the carpeting, because we did one bedroom, emptied it, did the other room,and emptied the living room. The quality was excellent. I didn't look around as far as price is concerned because it was okay for me. They had what I wanted, and I stuck with them. The punctuality was really good.

The installers were fabulous. The quality of the installation was wonderful. Their responsiveness was good. They were 25 miles away. We went to the store but we did a lot of communication with the salesperson by email. She did come to our house and she showed up on time. She took all the measurements. The installers were very professional. They were really expensive. I would consider using them.

Sandra, the sales representative at Abbey Carpets was extremely professional and helpful with our selection of the material. There were no hidden costs and non-pressured sales. Installation was on time. The installers, Joel Laclaire and his brother, were very professional, did a superb job, listened to our concerns, answered questions to our satisfaction. The whole instillation was EXCELLENT, A+ in ratings!

Installation and communication went great! Mick is great to work with! Highly recommend to others looking to get new carpet.

Fast service, accurate, the tile setting couldn't have been better, prompt, and when there was a glitch, Lori personally drove to Seattle to get missing tile for us! We are going to recarpet the house in a few months, and we will go back to abbey, Olympia

This project went as expected. Got a bid, signed agreement, work completed professionally, they got their money. Finally a project that went as planned.

John was one of the installers. He really went above and beyond. My family was experiencing a tragedy at the time, and we needed carpet in the space where our relatives were going to say. They were very professional, and were great to work with at such a troubling time. They cleaned up after themselves, used high quality materials, and did a great job in a "less-than-ideal" situation. They worked with what we gave them to work with (which was no easy task!), and did a beautiful job. Mike, the salesman, was patient with us and was very easy to deal with. I'd give them an "A+" if I could!

Great experience. Able to rely completely on Barb and her team to provide a quote in my absence. Barb sent photos of possible carpet options and worked with me throughout the process. I was concerned as I am in VA and could not actively participate in the process, but it worked out great. My realtor was impressed with the service and quality as well.

Bob from Abbey carpet came to the house and looked at the bathroom I want tiled. He gave suggestions and took a tile sample I lent him. I had heard nothing 2 weeks later so stopped by the store on a Saturday. Bob was alone with some customers so I lft him a note on his desk with phone numbers email address etc. asking him to call me. I also took back my sample tile. This all all happened back in the summer. I have never heard from anyone from this company since. I have shared my experience with friends and cannot recommend Abbey.

The project turned out fabulous! Vinyl flooring has changed so much, over the years. I think people need to give it another look and definitely consider this material, for bathroom remodels. It's waterproof, not slippery, there's no grout to keep clean, or eventually chip out or loosen. And it's soft and warm to bare feet! Why pay for heated, tiled floors, when vinyl will give your a softness to bare feet that's not there with tile and it's NOT cold, so doesn't need heating for comfort! It comes in a variety of colors and patterns. In the hands of a master installer it can and does, look terrific. Clyde and Paul, the flooring installers, arrived right on time and immediately went to work. As the baseboards were going to be replaced, they didn't need to be careful, with the removal. We were replacing MDF, that had warped, softened and bubbled from years of water drops leaking out of the shower doors, in the master bath and water dripping off the tub surface in the guest bath. Clyde had to do a small build up of the floor, in the master bath, to address a problem with the way the carpet had been laid in the master closet. The closet is immediately adjacent to the bath. That turned out fantastically. You can't tell there was any floor repair. Rather than lay the new vinyl over the existing layer (there was only one layer and it's acceptable to lay over one layer) the original vinyl was removed. Clyde was concerned the new vinyl wouldn't "set right" over a layer that one wasn't assured was glued, or laid correctly, initially. A template was made for each bathroom, and the new vinyl went down. The master closet isn't huge, but has lots of hanging area, due to high and low double bars and there's a set of drawers that's only about one foot off the floor. The carpet looks terrific! Paul was able to get it properly stretched, even with having to work under a one foot space! We did the closet with a remnant. It had to be seamed, but due to his expertise, Paul made it look like one large piece. The trick I found to having vinyl look as realistic as possible, is keep the "grout lines" as small as possible. The master bath was a grey/black looking "tile" with dark, dark, grey, 1/8" "grout lines". One hardly sees the "grout lines", but if Clyde hadn't laid the vinyl exactly "square" it wouldn't have looked right. Rooms are never square and it takes a practiced installer to get the vinyl square. The only place it won't look right, is butted up against the cabinet and walls. But when the new floorboards were placed, they covered that up. The vinyl in the guest bath was a soft grey, light brown, soft green, and white color, that looks like marble. You have to actually touch it, to realize it's not marble. It was masterfully laid, and looks soooooooooo nice!!! I can't say enough about Clyde and Paul's skill in their respective jobs. Everything looks so nice and has made a huge difference in the looks of the bathrooms. Sandra was the designer that helped me pick out the vinyl for the floors. I told her what I wanted for a "look" and what our budget was, and she came through. There was absolutely no pressure to go with something more expensive, but her knowledge of flooring materials, helped me to select the best colors, quality and "looks" for our bathrooms. Kenny, the carpenter, turned out to be a real gem. He was recommended by the flooring company. Since I had such a good feeling about the flooring and was pleased with the variety and quality of the flooring materials, I went with the floor company's recommendation about the carpenter. His work was impeccable. He did 45 degree angles at every point, rather than just butting the new baseboard material, in areas where it wouldn't show. He had suggested using a plastic material, that is used for both exterior and interior applications and looks like wood. It's perfect for a bathroom, where there's dampness, puddles and splashes. The material is impervious. It comes white all the way through and doesn't need painting, ever! His frames for the mirrors, updated them very nicely. They gave a completely different look to the rooms. We had purchased new sinks, faucets, toilets, light fixtures, and bathroom hardware, all on line (no shipping fees or sales tax)and had the countertops and shower stall refinished. And while these items made a big difference, it's the floors one notices first. They look terrific and set the tone for the entire remodel. I wouldn't hesitate to use Abbey Carpet & Floor, again and thank Sandra for all her advice and help. Clyde and Paul were absolutely terrific and Kenny did an outstanding job. If someone tells you it's going to cost $10-$15,000 to remodel your bathroom, look for other alternatives. Don't overdo for your home, or the neighborhood in which you live. We spent less than $5,000 for 2 bathroom remodels and ended up with a product that looks wonderful, functions beautifully, is easy to maintain and we'll get every cent back, when we sell. But then again, we have no plans to ever sell.

Barb was great on the material sales and overall coordination. Installation work was good but not the best. Price was competitive. Overall it was a good value.

I'm a widow who lost her job & had to sell her house. Mick gave me such a good deal & lots of moral support. Carpets looked so good the realtor raised the asking price! "I love Abbey Carpets!"

We called Abbey Carpet and Floor in Tacoma for our Tacoma rental, after getting their name from a carpet provider in Seattle. All of the people at Abbey Carpet and Floor could not have been nicer. I felt like we trusted them right out of the gate. They gave us a bid and stuck to it. They told us we could keep the old matt (under the carpet), saving us money. They came exactly when they said they would which was on a Saturday morning after the 4th of July, most people were on vacation on that particular weekend. They finished the job in about 3-4 hours. We were very happy with the results. The only negative was that I wished we could have had more color options in the particular type of carpet that we used. The house is more greys and we had to go with a tan. In the end, it still looks good. The carpet they suggested was inexpensive but quality, with a life time stain guarantee. I would happily recommend them and hire them again.

Sandra the salesperson was so helpful in winnowing down the myriad choices and exploring options. She also had the integrity to agree when we said we had found a better deal on one room flooring material than they could provide. The installers were seasoned, skillful, professionals.

They were helpful in explaining different products; installer worked effeciently and fast and hauled away old carpet. Office called later to verify job was done to my satisfaction

Very well. Floors look wonderful. Installation took 3 days, but lots of corners and doorways.

Although the job took a little longer than originally thought (Victor worked alone), we were more concerned with getting a quality job. We also insisted that we preferred taking the time to do a good job. and thus did not mind.. Victor was very precise in the cutting and placement of the tile to the tiniest details.. It was amazing to watch. We could not be more pleased with the final product.

THE CUSTOMER SERVICE AT ABBEY CARPET WAS NOT THE BEST. THEY WOULD NOT SHOW US UPGRADES AND ONLY LET US LOOK AT CERTAIN COLORS OF CARPETS. THEY WERE RUDE TO US AT THE STORE. THE INSTALLERS WERE VERY FAST AND EFFICIENT. I WAS PLEASED WITH THEM.