Mike's Appliance Repair

Tuesday night, our dishwasher quite working = wouldn't start. Wednesday morning, I went online to the "Factory" web site and scheduled an appointment. The earliest appointment they had was a week out. There was nothing in Angie's list for this area, so I took a chance and called Mike, the closest to us. He came out that afternoon, checked things out and thought the motor was bad. He had to order a motor, but went ahead and scheduled a time for us on Friday afternoon. Friday, he showed up right on time with motor in hand. That's when the "fun" started. When he started to take the dishwasher out, he discovered that the electrical connection ran trhough a junction box, without enough length on the cable to pull the dishwasher all the way out. Rather than "down tools" and give up, he asked me to pull the power and proceeded to disconnect the cables from the junction box. He pulled the dishwasher and removed the motor. He spun the motor and said "I don't think this is bad, the shaft wouldn't spin whille it was in the washer". He took a closer look and discovered a small shard of glass (the witdh of a pencil lead) had jammed in the side of the food grinder, where it was invisible until he had the whole motor housing disassembled. He removed that piece of glass, reassembled everything, reconnected the dishwasher (3 wire nuts in the junction box), and tested - it filled and ran, but was noisy. After another round of disassembly/assembly (and removing the food grinder), he discovered the grinder was slightly bent. Fortunately, he had that part, replaced it, assembled/reconnected things again, and it functioned "like new". Throuhout the whole ordeal (over an hour), Mike was courteous, cheerful and informative. And, at the end of it all, he charged us his base rate plus the parts. He could have easily charged us for additional labor, or even replaced the motor and we would not have known the difference. If we ever have another appliance issue, Mike will get the call!