Washington Marble Works Inc

We decided to have our kitchen counter tops updated (from Granite Tile to Granite Slab) and to have a new back-splash installed. We contacted a few of the local fabrication companies for bids. We found Washington Marble Works very easy to work with and priced very competitive to other companies. Brittany helped educate us on the different options and helped assure we had all the information to make the best selection of materials, etc. WMW worked hard to make sure we were happy during every step of the process and helped quickly correct one small snafu we had with one of the subcontractors. They never hesitated to make sure everything was done 100% to our satisfaction and on schedule. The end result exceeded our expectations and we are very happy with our choice. We would definitely use WMW again.

In my opinion, I would not recommend that anyone use this firm for any work. They were our general contractors choice, not ours. We went to their showroom to pick out some choices for consideration to replace the countertops in our kitchen. The people seemed friendly and professional. The woman we worked with in the showroom even went with us to Kent to look at full slabs of quartz to help us narrow our selections. When we made our final selection partly based on the fact that we were given the impression that we wouldn't need to have any seams based on the dimensions of our layout. We picked a light gray color with random darker gray veins throughout. They had someone come out and measure and make a templet of our countertop and cabinet layout. It seemed strange, he used long thin pieces of wood to build a close resemblance of the countertop area outside dimensions and layout. He also said that he saw no reason that we would have to have any seam in the countertops, even around the farm sink that would be installed under it. We were told it could take a couple days to get the counter pieces cut and then they could be installed. The quartz should have been at the shop already, we had decided on it over a month before. But we were informed through our general contractors worker that it would be delayed a few days and then even after that it was going to be delayed again. All the while we didn't have a kitchen sink, thanks to their delay and mostly due to our general contractor. I finally called Washington Marble Works myself, after getting nowhere with my general contractor. I was told that we were being delayed because they had corporate client projects that were taking longer than planned, and they came first. I also received a call from them a bit later and was asked to clarify our edge choice. I was told that they had cut a different edge on our pieces than the one that was on the order. At this point I said that they could bring the pieces out and we would see how they look. And then the guy on the phone said that was good because that was what they were going to do anyway. I was not happy and surprise, they were able to come out late that day and place the countertops. The edge they had cut on the pieces was OK but the big deal was that there was going to have to be a seam around the sink, because they had to cut a separate piece to go around the sink. I had to leave and go to work but they stayed and worked. Our general contractor was nowhere to be seen. When I got home I could see that of the three large separate pieces that they had placed, none of them was straight or square to the wall or cabinets, and the piece for around the sink didn't fit so they didn't even leave it. When I called the next day they came out and said they would do what they could but that it would still have to have a seam by the sink. I was very unhappy and our general contractor was going to let Washington Marble Works deal with it, but he would consult with them. He was obviously too busy elsewhere. Washington Marble Works had the owners son some out and he and his workers figured out that they could cut and grind and adjust and make things works, but that there was going to be a seam by the sink. I said that I didn't think that they could repair the pieces because they were so far off and the owner's son told me that he was going to do what he wanted and it didn't matter what I thought and I could see what it looked like afterwards. Again, I had to go to work and they did what they did. They cut and ground and fitted this and that and patched the seam on the pieces around the sink. When I got home and inspected their work it looked acceptable as far as the edges being straight to the cabinets and flush to the walls in the most part. (Our contractors worker could build a level wall for a straight piece of quartz to be flush to.) But the seam between the pieces by the sink wasn't done very well and where it fit in the window sill it was about an 1and quot; short. ( I was told that that space would be covered by the window molding.) It appeared that they had to recut that piece to fit because they had broke it or something. So they just cut the end off and we had to deal the fact that is wasn't right or as long as it was suppose to be, but it could be covered up by molding. AND they cut into the sheetrock of two walls in order to adjust the placement of the piece that adjoined the sink. It was a five foot piece and was so out of square to the cabinets that they couldn't cut it here to get it to fit, so they cut the wall. I was not happy. What was done was done and with no backing from my general we had to decide if we were going to delay things more or accept a passible job. Because Washington Marble Works made it clear that this was what they were going to give us and that there was no guarantee that there wouldn't be a seam by the sink. I had them come out and work on the seam by the sink when they came out to fit the piece behind our stove, because it didn't fit the first time. I was told that they would cut a new one, but they just installed the first piece and used more seam sealer. We have a wood enclosure around our fridge and the countertop pieces don't fit flush, so they moved the enclose a little and used caulking to cover the rest of the crack. GreaT JOB, and the piece that goes around the sink is supported by a few shims, because the lower cabinet that it is sitting on isn't level, again our general contractors workers lousy work. And the Quartz installers didn't say anything that I know of, about this issue. I had to bring it up to them and our general contractors worker. Rather then have them try to move the lower cabinet at this point and suffer who knows what other calamity, we just had them puddy the crack. We were assured that that kind of thing was done and that it would not affect the integrity of the countertop. Yeah right. I still had Washington Marble Works send someone out again to work on the seam again by the kitchen sink and was told that the original piece for the sink and counter was going to be one piece but the slab disintegrated once they tried to cut it, an obvious defect in material. And that on a second try the slab was broke by the cutter and that at that point they didn't even want to make any effort to give us a one piece for that countertop. It's not that it couldn't be made in one piece, it is that they had issues and they weren't willing to give good customer service, maybe because I wasn't a corporate client. I was also told that they had lost their regular slab cutter a few months before and had not hired a new one because they were going to a machine to cut the slabs and that other workers were just doing the cutting now. I wouldn't recommend using this company. They didn't act professionally in my opinion and didn't show any degree of customer service or company pride in the product and service they provided. And I'm embarrassed to say that I paid for this to be in my house.

The job went very well and I would recommend them.

They were absolutely fantastic! I'd use them again in a New York minute. They're very cost competitive and the quality of work was wonderful. It's a family run business, which I really like.

Went great, would not hesitate to hire the contractor again.

Struggle with the company from day one.