Dicks Heating & Air Conditioning

D**** Heating in my opinion is 'Customer Service' at its best. We used them for a furnace fix through our home and appliance warranty at the time. After their visit they offered a yearly maintenance plan which was reasonably priced and after so many years of paying for this service, they said they would come check the furnace out free of charge for the continued life of that furnace and replace (at our cost and purchase) new filters. They kept their word. For a number of years, they continued with that yearly visit until we sold out property and moved. When I rang to inform that they we no longer needed them to keep to the yearly commitment they made, they told me that when we purchased a new property, as long as it was in their area, that they would commit to continuing to service our new furnace (for its life) free of charge again. This company is professionalism at its best as they are about the only company that we have dealt with that put the customer first and foremost. Kudos to them!

If there was a zero I would give it! Contacted Dick's heating a month ago and explained we were selling our home and our heat pump did not work and needed to be in perfect condition by 5/31. We got an appointment 2 weeks out for the only technician they had that worked on our specific brand of pump. The technician came out, started working on it, showed me that it "worked" by turning on the AC and air came out. We paid $1,200.00 for the repairs. The following Friday the new owners tried to use the heat function of the heat pump and it didn't work. I immediately called D**** to see if they could walk us through turning on the heat pump, assuming it was operator error, but the only person that knows how to do that didn't work until the next Thursday, 6 days away! We had to make an appointment for Sat 6/1. Our closing was moved to 6/3 and thought the technician would be able to actually fix the pump like we requested a month prior.... NOPE! Now our closing is in 2 days and we have to scramble to get a new pump put in on a Sunday with 1 days notice! The technician said if we paid for the $1700 servings this would have been caught, but we were never offered any repair options, they said it was fixed and asked for $1,200.00! If you are looking for someone to answer the phone and take your money, call on D**** Heating!!! If you are looking for a trained professional, call anyone else!!!!!!!

The repair was successful and had no complaints with technician (Roland). However I felt the pricing was near outrageous. The part that needed replacement (Siemens service disconnect) costs $20 at any electrical parts/Amazon you can buy retail. Granted there's labor (30 minutes max), but ***** charged $537. Another start capacitor was replaced which retails $25, which they charged $213 which is less unreasonable. This all on top of the $164.50 diagnostic charge totaled over $1000 pre-tax. They advertise that by quoting by the job and not by parts/labor, this works in the customer's favor. This was not the case here. Even if it was just a double mark up on parts plus electrician labor/hour would have resulted in paying only about half what I paid. Bottom line, I felt service was fined, but I got significantly overcharged.

Service performed by Raymond. His courtesy, professionalism and efficiency were outstanding. He completed his mission in a timely manner, then took time to explain the results of his diagnostics very clearly and made sure I understood by putting it in "layman's" teminology. I will definitely be requesting Raymond for future services and repairs!

Had replacement valve on hand and installation went very well

Fine. We have no problems with them.

I have a contract with them. They check twice a year; every six months they come out. In Summer they check the air conditioning and in Winter they check the furnace. I'm thinking about getting a tankless water heater in both houses and they will take care of that for me.

We've used them for 12 years. The service is very good. We had a plan where after 5 years we would have free service every year once a year. They are pretty pricey comparing them to everyone else.

Spent $15000 on heat pump, furnace and tankless water heater. Install went well and actually the service for the first 6 years was adequate. We were given a preferred service agreement listing pricing that listed prices and said if we paid for a service on our units for 5 years, then after the 5th year paying, all future service would be free for life. Well, on our 5th year, we were told that the price had gone up by $60 even though our contract said the price couldn't increase during the life of the contract. We had them out to perform the service thinking that once we showed them the signed contract they would charge us the correct price. Wrong. They charged us the higher price so we disputed the charge with our credit card company and provided the documents to them and the credit card company issued a chargeback. When we called the next year we were informed that ***** would no longer service our units because of the dispute the year previous. How very convenient, just when they were supposed to be free. I will never spend another penny with ***** and would advise everyone else not to either. During the dispute we were told that only the owner had the power to change the price we were charged but that he "doesn't speak with customers" BUYER BEWARE!!!!

I had a new furnace put in. I got bids on both jobs and I was very pleased with the outcome of who I chose. They come back every January and check my furnace out. The other furnace completely died. I got bids on it and one of the companies that came out said they didn't think they could put a new furnace in the spot where the old furnace was. This furnace is downstairs and its in a closet. It had to go and be vented up through another bedroom out to the outside. It wasn't an easy fix. They were just very professional. I look forward to seeing them every year when they come to check out my furnace to make sure its running okay. My furnace went out right at Christmas time three years ago, I think. It was one of the coldest years and everybody else's went out too I think. I was on a waiting list and I had to wait for a month and I didn't have any furnace fo0r a month. Then they gave me a call and were able to come early but only a week early. I don't think that has anything to do with how responsive they are. It just had to do with how many other people were out of furnaces. I definitely will use them again.

They were good. I know people who have recommended them. They were responsive, professional and did not leave things a mess. They did the work in a timely manner. My husband did a lot of research on price and he would not have hired anyone who was out there pricewise.

D**** did an excellent job from first contact to installation, with the whole thing taking just a few days. They provided a very reasonable estimate for what I needed. In fact, I asked for an estimate for just a water heater as I didn't think I could afford to replace my aged and troublesome furnace at the same time. D**** offered to give me an estimate for both and to my surprise, it was far below what I anticipated. They did not attempt to upsell me into something I could not afford, or use scare tactics of any kind. In fact, they offered me options for a furnace from a high efficiency furnace to a less expensive 80% efficiency option and explained the differences. When I decided on the option that would meet my needs and budget, they scheduled the installation in just a few days. They arrived on time, were courteous and professional, removed both the water heater and old furnace from a small space and installed the new ones in a day. They explained the system to me, showed me how to use the new thermostat, how to change the filter and use the fan etc. and cleaned up. These guys were simply amazing. I had spent 3 frustrating weeks chasing 2 other companies for simple estimates and begging for return calls. Both provided unreasonable and incomplete estimates (from $2100 to $2800 for a simple water heater) and both included items that I was told by both companies I did not need. One company told me I had to go to City Hall and find out for him what the code required. Ridiculous. Kudos to Mike K. of D**** who came out for the initial call and worked with me to give me a complete estimate on the spot for both a new furnace and water heater for a very good price. Installers Sam and Andy were so nice and professional. They worked tirelessly all day to pull out the old units and install and test everything to perfection. With surgical precision they custom fit the new furnace to my small space and ensured everything was sealed, tested and working well. The furnace is many times quieter than the old one, which sounded like a plane taking off in my living room where the units are located in a small closet. Guys, you are absolutely the best! The stellar customer service and price I received from D**** far outpaced their competitors. I will absolutely use D**** for all my heating/water heater needs in the future. Thank you D****!

Replaced a contactor in the AC unit, found out part was $10 retail, took less than an hour to complete. I approved the quote which was a mistake. Once the tech left, I googled the PN and found it was commonly sold for $10. $345 for a $10 part and an hour labor is excessive and abusive.

Seemed ok--I had signed up for "lifetime free annual service" some time ago and called them. Over the phone they quoted $90 but I figured that when I showed them my contract they'd honor it. To be clear, the tech was fine but the integrity of the company itself is what earned the F grade. Honoring the lifetime service was not going to happen. First, the tech told me I had to call them out every year (which I didn't) and that was specified on my contract or it was void. I pulled the contract and showed the tech, he commented that this was ancient and they don't do it like that anymore. All the contract said was that I had to operate the furnace according to manufacturer's instructions, absolutely nothing about calling them every year. Meantime, the tech explained that I have tiny cracks in the exhaust inducer motor housing that could result in carbon monoxide leaks into the (unheated and detached) garage. Replacement (he showed me his book) would be $800 unless I decided to do it right now, and then he could do it for $700... this smells like "you won't be able to use your 3 day legal right to change your mind". So I said OK, but we have to resolve the $90 charge for the annual service and my lifetime service plan... FWIW, a replacement motor with housing is under $265 online. A call to the office and I was told (in a rather rude and uncaring no-nonsense tone) that since I didn't have them out every year, I didn't pay for the lifetime agreement and thus they weren't going to honor it. Figures. Cancelled the replacement and sent him on his way. He took pictures of my contract and promised to take it up with the owner in the AM and he'd call me. Perhaps they'd waive the $90 if the motor was replaced... never heard a peep. I'll NEVER, EVER use these guys again. I'm guessing the "lifetime service" is really a way to ensure that D****, and only D**** sees your furnace every year so that D**** can do all of the "repairs". With a "deal" if you give up your right to price shop or change your mind.

My elderly mother lives in this home and an evaluation of her gas furnace went as follows: Providers tech #1 completed his HVAC service and he had bad news for mom. He told her there were 5 separate raw gas leaks at the valve, the control board had several burnt spots from overheating, and the supply motor was failing. He told mom that the home was is possible danger of blowing up and his suggestion offered was to shut it down completely and budget for a new furnace immediately. Mom called me right away to put the tech on the phone and he told me the same dire facts and predictions with me as he has shared with her along with sharing a scary story or two about recent gas explosions. So the furnace was shut down, leaving mom in the chilly house for the night with no heat. Mom had told tech #1 we were going to selling the home and he told mom she should budget for a "high efficiency furnace option" because in about 6 months this would be "by law" a mandatory item required on all furnaces. If we didn't get it now and then sold the home later we would be spending a whole lot more money at that time. He submitted a bid to us for furnace replacement plus the additional high efficiency option for $4426. With just a little research I found that this "new law" is NOT a new law and had been rejected early last year. It is not going into effect and would have been an unnecessary cost. I have a home warranty plan and this provider is not a company that works for them. I called the warranty company and heating company tech #2 came out to evaluate the issue. Tech #2 failed to find ANY gas leak and said the furnace was fine with no burnt control board and although quite old, we were in no danger at all nor did we need a new furnace. To confirm this tech #2 suggested I call out Puget Sound Energy for a free gas leak test which I did the next day. PSE checked for leaks and was never able to find even one leak let alone 5 separate raw gas leaks. He said that the furnace was old but perfectly fine to operate and needed NO corrective action. Did Tech #1 try to take advantage of us when he saw an old woman that could be deceived? The Provider insisted that that tech #1 be allowed to come back out to the property to defend himself. During that visit he pulled out two meters to show me the gas leaks as the machine went beep beep beep. When i asked him to explain how there could be gas leak readings on his machines when no one else could find a serious leak he began to turn red in the face and became defensive. He saw a sticker on the furnace of tech #2 and began berating them by telling me he had never even heard of them, told me that the Puget Sound Energy tech was likely a novice and not as knowledgeable as he is because he has been a tech for X number of years is certified and didn't appreciate me calling him a liar. He was not ever called a liar but his service performance was called into question. Then he got mean and he told me that this provider would NEVER EVER ever work with me again. They would NEVER consider my business in the future! At this point I said he was to defensive and asked him to leave. My renter stood there watching all this and told me later he thought he was going to have to physically escort this guy out. As the tech #1 left he jammed my furnace cover in so badly that when the PSE tech came out AGAIN to check for those "leaks" it had to be pried open. PSE again found NO gas leak issues with my furnace and shared info that all gas connections have some very small leakage which was likely what was being registered by the tech. I am REALLY disappointed in the service and lack of professionalism. That is a shame because I have had a good working relationship in the past with this provider.

I know I had a good experience because I referred them to other people. I am one of those people who get a lot of quotes before I do something. They came in right in the middle of the road and the installing went through flawlessly. They had it done within 24 hours and it works well. I have no complaints. They call me every year to come out and do a free maintenance because they threw that in my package, one of those negotiating powers because I was looking at all these other companies so I have a life time free maintenance. They call me and remind me of it every May.

The unit malfunctioned very shortly after installation allowing carbon dioxide into the building. They immediately come and fixed it. There have been no further problems since. We are now considering them to replace our electric house furnace.

They were good. They performed on time and on budget and did exactly what we asked them to do.

The technician said there were holes in the wall of the furnace and it needed to be replaced. He said there could be a carbon monoxide leak, but his equipment to test for it wasn't working. I had just installed a new carbon monoxide tester and said we had had no problems. He showed me some dark spots inside the furnace withi his camera ( I don't know if they were holes or not), he then got his carbon monoxide tester to work, and it indicated there was no carbon monoxide present. he said maybe the furnace was double or triple walled and he would service it and I didn't need a new one after all. I felt as those I was being scammed, although recently I told this story to a friend in the business who informed me that he would recommend any furnace 20 years or older be replaced. So, next time I'll have another company service this furnace and see what their advice is. Either way, first I was told I needed a new furnace, then I was told I didn't. I'm not comfortable with that information.........

smoothly and professionally.

Had to have 3 service techs come out before one of them could tell me the problem, but overall they were courteous and professional. The customer service staff has always been friendly and appointments can be set up quickly.

These guys were very knowledgable . My house is older and they had a lot of labor into this job. They even called to make sure we were pleased with how the job turned out and reminded us to change our filters. As far as making the appt. I cancelled twice and they rescheduled me promptly. We had great service! Would recommend them highly.

I have tried many times to work with them to schedule a time to come out. They are very rigid and inflexable. They want all their money up front. They will only give 3 hour time slots which is understanable but when i asked for the first one in the morning they still would only give a two hour time slot. I needed to be able to tell my tenant when they were going to have to be home. I explained this to them and they were indifferent. I have many rental properties and use many different vendors. These people are as rigid as they come. I would avoid them if possible.

Dick's recently came out to install a new Lennox variable speed furnace in my Federal Way home to replace the 28 year old Payne unit that I kept around longer than I should have. They did a remarkable job. Here was my experience: For me, investing in a furnace was a big decision and knowing next to nothing about furnaces at the start of this process I wanted to make sure I was going to make the right decision. To do this, I consulted Angie's List and I selected 2 of the top rated heating/ac providers in the Seattle area to submit bids. For Dick's, even though they have basically no Angie's List presence, I had them bid on the job because they replaced my water heater a couple of years ago (at the recommendation of a neighbor) and they did a great job. Since a furnace is much more expensive than a water heater, for me, it was important to have a few guys out to bid the job because I didn't want to get screwed over. I was looking for someone that could make a recommendation for my situation as well, as I didn't really have a particular model picked out at the start of the process. Anyway, Dick's did not start out this process at the top of my list. I was much more comfortable going with a company that had more reviews on Angie's List. But, at the end of the process, Dick's came out on top. Here is why: SALES PROCESS: - Dick's submitted a competitive bid - but they were not the lowest bid. I could tell that Dick's wanted my business. One of the contractors that came by to bid, he didn't really seem to care much about my business. The place he was working for (super highly rated on Angie's List) was "so busy" (according to him) that I felt like the guy was really doing me a favor to squeeze in 10 minutes of his time. Someone just relying on Angie's List alone without having more than one person out might have hired this company. In my case, if I had, I'd have paid $1,200 more for an identical setup. So do your homework, folks :-) - Dick's was the only contractor to offer 2 year maintenance, included. Everyone else was just one year. - Dick's really took the time to explain my options. Mike was my sales consultant, and he walked me through several options to fit my needs. I knew nothing about heaters. After talking with Mike, I really felt like I knew a lot. He took the time to explain the various options and he never talked at me like I was an idiot (which I was). He carefully explained the differences between the models and options. I did not ever feel like I was being sold. I did not feel rushed. He also presented a variety of options to me. Even though there may have been some incentives on some models (I dunno) I felt like Mike was giving me enough choices that I could make the right choice for me. Ultimately I chose an 80% efficient variable speed furnace, which made the most sense for my needs. - The other two contractors both were offering Costco cash cards as an incentive. Having looked at a few bids, I can tell anyone looking at a furnace that the Cotsco cash card is a total gimmick. You're not really going to "get free cash" with one of the vendors offering this. Look at the total bid and then make a decision. - Mike was proactive and super responsive in the sales process. He is a very good listener and was able to work with me on a few options that I wanted for the system. - Dick's was also able to provide in-house air duct cleaning, something not all contractors offer (some use a third party). INSTALLATION: - The installation team was punctual. - They were polite and they cleaned up after themselves. - I had a "REDLink" system installed in my house. This system allows you to control your heat with your iPhone or iPad. The installers were very efficient at getting the system set up. We all waited together while I logged into my Honeywell account (Honeywell made the thermostat for the system I had installed, it was an IAQ Prestige I think), and watched while I configured the system to work. The installers verified everything was working OK. - Installation was clean and professionally performed, with all work explained to me. - Installers took the time to explain my new system as well, the manuals I had, they showed me how to operate the furnace, and reviewed installation of the filter for the furnace - Installation was fast. I believe Mike said it would be 4-6 hours and I think the installers were done in 3. AFTER THE FACT: - The system works perfectly. Heat is more evenly distributed throughout my home. I have a very quiet heater and I am confident it will last for a long time, unlike the 28 year old unit it was replacing. - Controlling the temperature through my phone has already come in handy for my wife and I who turn it up before we get out of bed in the AM, or when we're driving home in the car. Ultimately Dick's showed me why they have been in business for 38 years. They did a great job and I think are really a hidden gem. They are definitely worthy of submitting a bid for your job. The one thing I'd recommend to Dick's is that they brush up on their marketing. Their website is awful with a ton of broken links. They desperately need to get more of a presence on Angie's List here or they're going to lose business. That's because a whole generation of consumers (my generation and younger) rely so extensively on the Internet and online reviews to make decisions. Had Dick's not installed my water heater a few years back (and installed a sticker on my machine, without which I would have forgotten who they were) I would have never even called them up. I am 100% happy with my purchase and rate D**** 5 Stars. I would be a reference customer. You should call Dick's.

The estimater was the third company out and the first to suggest moving to the attic which I was very excited to learn was possible. The estimator was very proffesional and realistic. He didn't try to oversell me. I wanted an 80% for cost reasons but also because I knew that the smallest gas units (3 ton) were allready slightly larger than neccesary for my small house and that a 95% was really overkill. After collecting 6-8 estimates I came up with a few more questions and Mike (the estimator) was more than happy to come back out and review the complete job with me on site. The crew was scheduled with a week of my decision. The job was estimated to be a single day and it was, in and out. The only tiny complaint I had was that I didn't get an estimated time of arival. I go into work normally at 7 but luckily I work close so I headed in and waited for a call. Around 9 I hadn't heard anything so I called the office and was told that they just left the facility in Sumner and was given an approximate ETA. When the crew arrived they called me and I drove home to meet them and walked them through the house to make sure they knew what was where, crawl space and attic access, electrical panel, etc. They already had carpets down before I was done to keep the floors protected and mess to a minimum. When the job was done, the lead walked me through the entire process. He showed me what was done in as much detail as I could ask for, walked me though the new thermostat and the maintanence of the unit. They were above professional, I couldn't have asked for a better experience. The best part was the price. They were close to half of 2 other companies and still below the others. They had a great easy to understand estimates that showed me multiple options for furnaces which included all but tax and another line for moving to the attic (an option). This made it very easy to get a final total which was on the dot when I paid the bill. Others had confusing estimates which did or didnt include permits or only gave one furnace option or they tried talking me into things that I didn't want. I can't say enough good things about my experience. I don't know why there are not more reviews on here about them.