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CRYSTAL CARPET CARE

Carpet Cleaning, Upholstery Cleaning, Floor Cleaning and Waxing,

About us

Crystal Carpet Care is a premier carpet, upholstery, and tile & grout cleaning company, as well as carpet repair and flood extraction. We proudly serve the entire Puget Sound area and have built our reputation on performing quality work at an affordable price. We are proud that all of our employees have spent many years servicing both commercial and residential customers, while building a reputation of being an industry leader. Since opening our doors in 1991, Crystal Carpet Care has been satisfying customers with a certainty that no one else can clean carpet and upholstery quite as thoroughly as we do. Customer satisfaction is paramount, and we are reputed as having excellent customer service. As always, our policy is customer satisfaction guaranteed. Crystal Carpet Care has been the Angie's List Super Service Award Winner in 2020, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010, 2008, and 2007!

Business highlights

34 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Residential & Commercial Truck-Mounted Carpet & Upholstery Cleaning, Hardwood & Laminate Floor Cleaning, Tile & Grout Cleaning and Sealing, Stain Removal, Carpet Repair & Restretching, Water Damage Assessment & Water Removal, Drying & Dehumidification, Pet Odor Treatment, 3M Scotchgard Protectant.

Services we don't offer

Hardwood Floor Refinishing, Hardwood Floor Installation, Air Duct Cleaning, Drapery Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.0355 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
3%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 326-350 of 355 reviews

Sherrie C.
02/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpets, deodorizing treatments in a few rooms. |Went great, on time,he did a great job, in and out within a few hours, |I will use them again.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$345

Cindra R.
02/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I'm really behind on writing this rating. I can't say enough about Jim and Marilyn! They went out of their way to come to our home. There were areas of carpet that needed re-stretching. We also had about 2,000 sq feet of carpet to be cleaned and several pieces of furniture. Given the amount of work they had to do here, the price was just right. They are fantastic and I highly, highly recommend them! I've never had anyone better! Use Crystal Carpet Care!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Dana C.
01/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Bob and Dorinda W.
01/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Kay C.
01/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They cleaned an area rug, stairs, a large bedroom, and large loft and hallway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from CRYSTAL CARPET CARE
We want to thank [member name removed] for her review, we so appreciate all our customers taking the time to respond to the services we have provided. The cleaning that we did at Kay's home was a large master bedroom/closet suite, large loft, office, one flight of stairs, 5x8 area rug and a partial clean of a sectional sofa for 290.00. Thanks again Kay. Sincerely, Jim & Mariilyn Torrence Crystal Carpet Care, Inc. 253-952-3396 253-874-1986 info@crystalcarpetcare.com [hyperlink removed]

Albert K.
01/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Marilyn D.
01/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: crystal carpet cleaning were very professional, prompt, thorough and fast.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Michele G.
12/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned upholstered furniture and an area rug. Badly stained sofa arm came out better than I expected it would. Every thing about them was great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

carmi B.
12/2014
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: cleaned one room of carpet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$120

Jonathan L.
10/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpets and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$175

Janet G.
10/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Very professional, showed up on time. Would highly recommend. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judith K.
10/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Their technician was very friendly and did a great job on our carpets (carpets are heavily used by kids, dogs and cats). He showed up exactly on time and finished the job very efficiently. Setting up the appointment was easy and receiving a reminder call was helpful. Very friendly staff!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$390

Lynette O.
09/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I've used them several times. Most recently they did living room, dining room and family room. We have a dog so we had extra services. Excellent in every regard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Robert B.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: The company was very professional and helpful in explaining what they could or couldn't do regarding the mystery spots in our carpet. The technician succeeded in removing all spots and left the carpet looking new, all while giving us a few good tips for the future. We will definitely use this company again and will recommend them to neighbors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

David G.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Absolutely flawless!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dawn K.
06/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: Cleaned couch, love seat, and chair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

James D.
04/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Gabriel T.
04/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Steam cleaned a satee, it looks great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Patricia B.
04/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Karl R.
03/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: Cleaned 3 rooms with very dirty stains. Did a great job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark W.
02/2014
5.0
carpet cleaners
  + -1 more
Very responsive and professional.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Glen S.
02/2014
1.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$385

Response from CRYSTAL CARPET CARE
Prior to setting this appointment up, an on site evaluation was done. The customer was informed of having severe stains that would not come out. We then tried to convince her not to proceed with the cleaning, but she insisted on trying anyway. She may not have understood exactly what the situation was as there were some language barrier issues. We offered to come back a second time to re=clean, but she never followed up. Our goal is to make sure we have done everything possible and that our customers are pleased and satisfied.

Susan E.
01/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Patty C.
03/2013
5.0
carpet cleaners
  + -1 more
great
Description of Work: Carpets cleaned, deoderized and protectant used. Great job, fast friendly!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Betty S.
03/2013
5.0
carpet cleaners
  + -1 more
I have nothing to add.
Description of Work: Jim cleaned an area rug in our family room and the carpeted stairs. The work was excellent. They were very willing to accommodate my time constraints.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Contact information

13701 24th St E, Sumner, WA 98390

http://www.crystalcarpetcare.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
CRYSTCC856P1
Trade License Locale
Washington
Trade License Authority
Washington: Contractors
Trade License Expiration
10/21/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Oriental Rug Cleaning,
Water & Smoke Damage

FAQ

CRYSTAL CARPET CARE is currently rated 5 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

CRYSTAL CARPET CARE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, CRYSTAL CARPET CARE offers free project estimates.
Yes, CRYSTAL CARPET CARE offers eco-friendly accreditations.
No, CRYSTAL CARPET CARE does not offer a senior discount.
Yes, CRYSTAL CARPET CARE offers emergency services.
Yes, CRYSTAL CARPET CARE offers warranties.
CRYSTAL CARPET CARE offers the following services: Residential & Commercial Truck-Mounted Carpet & Upholstery Cleaning, Hardwood & Laminate Floor Cleaning, Tile & Grout Cleaning and Sealing, Stain Removal, Carpet Repair & Restretching, Water Damage Assessment & Water Removal, Drying & Dehumidification, Pet Odor Treatment, 3M Scotchgard Protectant.
Hardwood Floor Refinishing, Hardwood Floor Installation, Air Duct Cleaning, Drapery Cleaning

Contact information

13701 24th St E, Sumner, WA 98390

http://www.crystalcarpetcare.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM