Custom Hardwood Floors, Inc.

Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Drywall,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

We are a small family owned business, originating in 1990, and based in Steilacoom. Owner on every job. Free Estimates, DUST CONTAINMENT SYSTEM, Serving all of South Puget Sound area. Competitively priced. References Provided Gladly. Hardwood floors installed, refinished, repaired. Water damage restoration. Stairs installed, solid treads & risers, false treads, open risers. Engineered and prefinished wood flooring, laminate flooring, luxury vinyl plank flooring. Winner of Angi's Super Service Award for 2023.

Business highlights

34 years of trusted experience
Family Owned & Operated

Services we offer

Install, refinish, add on to existing wood flooring, repair hardwood flooring, install stairs, both residential and commercial, water-damage repair. Over radiant heat installations, insurance repair work. DUST CONTAINMENT SYSTEM. Always competitively priced, FREE ESTIMATES. Hundreds of references. Sand and finish on site, prefinished wood flooring, engineered wood flooring, laminate flooring. Stain to specifications, water popped dark stains. No wax Swedish finish, water based finish.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

Check

Photos of past projects

Reviews

4.715 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
0%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 1-15 of 15 reviews

Jerry S.
10/2024
5.0
flooring contractor
  + -1 more
They explained what needed to be done and did it.
Description of Work: Water damage repair, wood floor installation, refinishing
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Custom Hardwood Floors, Inc.
Thank you so much for allowing us to provide these services. It was a great pleasure working with you and your family.

Hope B.
10/2024
5.0
hardwood floor
  + -1 more
The floors are beautiful! Staff was very friendly and efficient. We are very pleased with the results.
Description of Work: Floor refinishing and LVP installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Response from Custom Hardwood Floors, Inc.
Thank you so much for your kind remarks. It was a pleasure working with you. All our best, Cindy McKitrick

Katie C.
10/2024
5.0
hardwood floor
  + -1 more
Amazing work! Super nice and reliable
Description of Work: Wood floor installation and refinishing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Custom Hardwood Floors, Inc.
Thank you, [Member Name Removed]. It was a pleasure working with you.

Cary T.
03/2024
5.0
hardwood floor, flooring contractor
  + 0 more
Contractor had excellent communication and performed work as promised on time. Very clean operation. Finish turned out 'perfect'. Yes would hire again and highly recommend. Work performed was a complete refinish of 500 sqft of 28 year old solid oak flooring with a Swedish finish.
Description of Work: Refinished wood flooring, retrofit flushmount wood vents

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Custom Hardwood Floors, Inc.
Thank you so much for allowing us to provide these services, and writing this very nice review of our work. We appreciate so much the support of our clients. It is through comments like this, that we have been able to be in operation for more than 30 years. It was a pleasure working with you.

Cindy P.
01/2024
5.0
flooring contractor, hardwood floor
  + 0 more
They did an outstanding job. Very professional and friendly. I would not hesitate to recommend them to anyone. I couldn’t be happier.
Description of Work: Refinished prefinished wood flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Custom Hardwood Floors, Inc.
Thank you so much for your kind review. It was a pleasure providing these services to you.

Cindy L.
11/2023
5.0
hardwood floor
  + -1 more
Great experience, very happy with commutation, time frame and quality of the work. Highly recommend this company
Description of Work: Wood floor refinishing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Response from Custom Hardwood Floors, Inc.
Thank you so much for the great review. It was a pleasure working with you. We wish you all the best!

Robert S.
06/2023
5.0
hardwood floor
  + -1 more
I recently had the pleasure of hiring Custom Hardwood Floors for a refinishing project in my home, and I am beyond thrilled with the results. From start to finish, their service was impeccable, and the quality of their workmanship exceeded my expectations. First and foremost, the team at Custom Hardwood Floors was incredibly professional and knowledgeable. Their expertise and attention to detail were evident from the initial consultation, and I felt confident in their ability to deliver outstanding results. The refinishing process was seamless and efficient. The crew arrived promptly, equipped with all the necessary tools and materials. They demonstrated exceptional skill and precision. The end result is a stunning floor that has transformed the entire look and feel of my home. Furthermore, the customer service provided by Custom Hardwood Floors was outstanding. They were responsive to my inquiries and always kept me informed throughout the project. Any concerns or questions I had were addressed promptly and professionally. Their commitment to customer satisfaction is truly commendable. They provided a detailed and transparent quote, and there were no hidden costs or surprises. Considering the exceptional quality of their work, their prices are more than reasonable, making them an excellent value for money. In conclusion, I wholeheartedly recommend Custom Hardwood Floors for all your flooring needs. They are a highly skilled and professional team that delivers exceptional results. Whether you're looking to upgrade your home or office, their expertise, quality materials, and outstanding customer service will ensure a positive and stress-free experience. I couldn't be happier with my new floors, and I owe it all to Custom Hardwood Floors.
Description of Work: refinished wood flooring
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Custom Hardwood Floors, Inc.
Thank you so much for your kind comments, [Member Name Removed]. We are so happy you found your experience and result rewarding. We enjoyed immensely working with you from start to finish on this project. We wish you and your family all the best. Thank you for allowing us to work with you.

Anne G.
04/2023
5.0
hardwood floor
  + -1 more
Started the job within a week of biding! Very prompt and professional. Eased my concerns about matching the character of the 80 year old house and I am VERY happy with the results!
Description of Work: Refinished fir flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

Response from Custom Hardwood Floors, Inc.
Thank you so much for your kind review. It was a pleasure working with you.

Daniel P.
04/2023
5.0
hardwood floor
  + -1 more
Looks great! Friendly staff and did good work, we were very pleased with the outcome.
Description of Work: Wood floor refinishing
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Custom Hardwood Floors, Inc.
Thank you! It was a pleasure providing these services to you and your family.

Julie C.
03/2022
1.0
drywall, hardwood floor
  + 0 more
Dust everywhere, no plastic, sanding marks, spots that don't have any coating and within a week, scratches everywhere! Damaged an existing floorboard, luckily we had an extra board. Emploee set a plant in our yard on fire with his cigarette. After crying for a year as I paid them $13,000! They gave me a line of crap and then said they'd swing by when they were in town. That was a year ago! Don't hire them!
Description of Work: Refurbished existing floors and added new ones.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$13,000

Response from Custom Hardwood Floors, Inc.
[Member Name Removed], I promise you, I will be sure that we will make this right. I have given this to Doug and I will personally see to it that this is followed up on. I am so sorry about your experience. Cindy

James P.
04/2020
5.0
hardwood floor
  + -1 more
Working with Doug and his team was great - the estimate was reasonable, the work was outstanding. Rob is an artist with his eye when he lays out the hardwood floors. Everyone we dealt with at Custom Hardwood was friendly and professional. I plan on using them again for more work in the future - you should too.
Description of Work: Replacing carpeting with hardwood

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Custom Hardwood Floors, Inc.
Wonderful client. We really appreciate the opportunity to provide services.

Natalie C.
11/2016
5.0
flooring contractor, hardwood floor
  + 0 more
Working with Cindy & Doug is so easy & comfortable! We cannot wait to do more of our house's floors with them in the future. Rob was our guy during the refinishing & we really appreciated his great work patching our floors in the kitchen & sanding out a dog pee stain in the small bedroom. Everything looks like new now. Thank you!!
Description of Work: Refinished original hardwood floors in a bedroom & kitchen/dining area. We also needed to patch a floors section after wall removal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Custom Hardwood Floors, Inc.
Thank you, [Member Name Removed]! We so enjoyed working with you on your ongoing project. We really appreciate your positive comments! Happy New Year! Best regards, Cindy and Doug McKitrick

Michael O.
06/2014
5.0
flooring contractor, hardwood floor
  + 0 more
.
Description of Work: Doug repaired our wood floor after another contractor replaced our kitchen outside door leaving a gap because the new doors were of different dimensions than the original. Doug did a beautiful patch job to blend perfectly with the floor. He was prompt, courteous and professional. We will contact him to refinish our floors when they need it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Custom Hardwood Floors, Inc.
Thank you so much for adding your comments to our collection. It has been a pleasure to provide these services to you.

Michael O.
08/2013
5.0
drywall
  + -1 more
The crew arrived on time and did the work extremely well to match the existing floor. They were very courteous and did a perfect clean-up.
Description of Work: Repaired hole from removed electrical outlet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Custom Hardwood Floors, Inc.
Thank you so much for your kind comments. It is through feedback such as this that we are able to thrive as a business. It was our pleasure to complete this work for you.

Carol A.
05/2010
5.0
flooring contractor, home improvement stores
  + 0 more
The workers arrived exactly at the time they had set. The two men who removed the carpeting and laid the new hardwood floors in the hallway and two rooms worked with only time off for lunch. After a day's work they cleaned all the areas that were involved. They removed heavy furniture to begin the job and placed it back when the job was completed. The end result was as we had hoped. All went well and I would certainly recommend them.
Description of Work: Removed large pieces of furniture. Removed carpet in two rooms and hallway. Installed hardwood floors in the two rooms and hallway. Moved the furniture back to original place. All work completed as we had hoped. Professionally done with excellent workmen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Custom Hardwood Floors, Inc.
Clients were absolutely lovely people to work for. All of us enjoyed being of service to this family.

    Contact information

    1508 Sequalish St, Steilacoom, WA 98388

    http://www.customhardwoodfloors.us

    Service hours

    Sunday:
    8:00 AM - 6:00 PM
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 7:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    CUSTOHF077KF
    Trade License Locale
    WA
    Trade License Authority
    Washington State Department of Labor & Industries
    Trade License Expiration
    11/17/2026
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardwood Flooring Sales and Installation,
    Flooring Sales and Installation,
    Drywall,
    Hardware & Home Improvement Stores,
    Water & Smoke Damage

    FAQ

    Custom Hardwood Floors, Inc. is currently rated 4.7 overall out of 5.

    Sunday: 8:00 AM - 6:00 PM

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 8:00 AM - 7:00 PM

    Custom Hardwood Floors, Inc. accepts the following forms of payment: Check
    Yes, Custom Hardwood Floors, Inc. offers free project estimates.
    No, Custom Hardwood Floors, Inc. does not offer eco-friendly accreditations.
    No, Custom Hardwood Floors, Inc. does not offer a senior discount.
    No, Custom Hardwood Floors, Inc. does not offer emergency services.
    Yes, Custom Hardwood Floors, Inc. offers warranties.
    Custom Hardwood Floors, Inc. offers the following services: Install, refinish, add on to existing wood flooring, repair hardwood flooring, install stairs, both residential and commercial, water-damage repair. Over radiant heat installations, insurance repair work. DUST CONTAINMENT SYSTEM. Always competitively priced, FREE ESTIMATES. Hundreds of references. Sand and finish on site, prefinished wood flooring, engineered wood flooring, laminate flooring. Stain to specifications, water popped dark stains. No wax Swedish finish, water based finish.

    Contact information

    1508 Sequalish St, Steilacoom, WA 98388

    http://www.customhardwoodfloors.us

    Service hours

    Sunday:
    8:00 AM - 6:00 PM
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 7:00 PM