World Wide Window CO

Beware of signing a contract with World Wide Windows, you will never be able to cancel the contract without paying an exorbitant amount. In addition, they do not allow you to cancel the contract even if you move residences. I used Worldwide Windows for four years, twice per year. Of those 8 cleanings, only three resulted in no complaints. I documented complaints each time with the company and they worked hard to resolve them. The last cleaning, I got tired of always having to complain and so I cleaned the missed windows myself, all of which were at ground level, and I recleaned myself multiple windows that they left streaky. I finally decided enough was enough and told the company I no longer needed their services. Next thing I know, I received a nasty letter and a copy of the contract I signed, which showed in extremely small print that they charge a $500 cancellation fee or two more visits, which would’ve meant I would’ve had to deal with them for another year. The owner, Robert, then proceeded to belittle the fact that I liked the one technician who cleaned three times, whom he said was the worst he had had in 38 years. He also questioned my latest complaint, noting that I signed the letter that they had resolved everything after the last cleaning. As mentioned, I got tired of complaining and just did it myself. Robert then proceeded to offer that I could buy out the contract for a mere $389, or I could pay a $608 cancellation fee. At no time did anyone who worked for the company ever mention the contract cancellation fee or point that out before I signed. I also never received any explanation as to how they calculated any of these cancellation fees, since the contract stated the cancellation fee was $500 or two additional visits, which never added up to $608. I was given one business day to have a check in their hands, impossible to accomplish since they only have a PO Box. I asked the owner to please reconsider since I have no idea when or if I’ll ever be able to go back to work (overseas) because of COVID. He responded with a notice of breach of contract and threatened to take me to court. I failed to read the small print when I originally hired the company, but I have had many maintenance contracts in other states I’ve lived in, and never have any of those companies charged any cancellation fee, ever. I finally paid the amount the company offered to buy out the contract, hoping that I will never have to deal with this unpleasant, aggressive bully ever again. Other people in the company are very nice, but the owner ruins it for everyone. There are multiple similar complaints to mine on other websites as well.

Last year I first signed up for window cleaning service with this company, after first service I found their service was very unprofessional and poor quality so I informed that I do not wish to continue with their service in the future. Few months later, a man came uninvited to clean our windows, my wife sent him away without having him finished the job. I called the company, they said I already signed the contract for another service, so I reluctantly paid for the second unfinished service and thought I was done with them. Last week, they called me again and wanted to schedule for window cleaning, I refused and told them I have already done with their so-called contract last year Today, 5/13/2019, I received a letter from the company demands for $500 cancelation fee, they also attached a contract that I signed ( I really doubt that is legitimate) , or have them come in again. It is like repeat of what happen last year, I never thought window cleaning could be a life long contract with such small illegible print to mislead customer. I did a little bit of search on internet on this company, and found that I was not the only victim from this company, they had history of ripping customers off like this, harass and intimidate customer for outrageous fee and poor service, and demand for cancellation fee, otherwise will threaten to sue them in small court. They will stop harass us with letter and threatening of lawsuit or creditor. Other consumers can be aware their tactic. Sincerely hope they will stop practicing this tactic and be a true service owner.