World Wide Window, Corp

Last year I first signed up for window cleaning service with this company, after first service I found their service was very unprofessional and poor quality so I informed them I do not wish to continue with their service in the future. Few months later, a man came uninvited to clean our windows, my wife sent him away without having him finished the job. I called the company, they said I already signed the contract for another service, so I reluctantly paid for the second unfinished service and thought I was done with them. Last week, they called me again and wanted to schedule for window cleaning, I refused and told them I have already done with their so-called contract last year Today, 5/13/2019, I received a letter from the company demands for $500 cancelation fee for BREACH OF CONTRACT, they also attached a contract that I signed ( I really doubt that is legitimate) , or have them come in again. It is like repeat of what happen last year, I never thought window cleaning could be a life long like contract (beyond one year) with such small illegible print to mislead customer. I did a little bit of search on internet on this company, and found that I was not the only victim from this company, they had history of ripping customers off like this for BREACH OF CONTRACT, harass and intimidate customer for outrageous fee and poor service, and demand for cancellation fee, otherwise will threaten to sue them in small court. I only wish they will stop harass us with letter and threatening of lawsuit or creditor in the future after I reported the situation to BBB and Attorney General Office. Other consumers can be aware their tactic. Sincerely hope they will stop practicing this tactic and be a true and honest service company.

Very good company to deal with. Very professional. Very easy to work with.

I hired World Wide Window in 2002. I signed the service contract and they washed my windows. The work was fine. I tried to cancel the service contract in 2006 and learned they have a punitive side. Instead of canceling, they threatened to sue me for over $3,000. It was shocking. They claimed I did not properly follow the cancelation policy in the CONTRACT. They felt justified to rack up charges of that magnitude. Unfortunately, I was in the middle of a demanding life situation involving litigation. I acquiesced, meaning I accepted the offer from World Wide to allow them 3 or 4 additional appointments to wash my windows in exchange for them dropping their threat. Bizarre. I went to the Better Business Bureau, and was informed they can not and do not get involved in CONTRACT issues. When I canceled for the second time in 2010, I met with the same punitive resistance. This time, the Better Business Bureau was VERY concerned, but still unable to address CONTRACT issues. World Wide WIndow then filed a law suit against me for BREACH OF CONTRACT and demanded over $800. In Spokane, the courts sends complaints/lawsuits like this to mediation. At mediation it became clear this company has issues. They were most concerned about having my ANGIES LIST REVIEW taken down. I took down my review. Now the paperwork is signed, three months have gone by and I am free to review this company. I feel the $320 fee I paid to small claims court is WORTH the freedom to share this information with the public.

On 11/4/11 their service man when he came to wash the windows, he washed only windows that could be seen. When I complained about the other windows, they sent out another service person. This person complained about grates on the windows.When I wanted to cancel the service, the manager told me that I had to accept their service or they would charge me for past service that I had canceled because of the weather. If I did not pay them for this past nonaccepted service, they would sue us in small claims court. The contract that I had been pressured to sign when I first accepted service was in very small illegible print. I did not think that this contract to wash my windows was a life long contract.

Their price is really good. I have a two-story home with a lot of windows. They come in on time and do the work. The windows always look really good. I think I'm getting a great service for the dollar amount. I have no complaints.

I have used this service repeatedly for about 4 years. I have had a regular repeat seviceman as well as new people from time to time. They call a week ahead of time to confirm the appointment, and to arrange a time that works for both of us. They are always on time, and very professional. I have a 2 story house with 14 upstairs windows, and 16 downstairs windows. They are finished in about 1 and 1/2 hours and leave everything sparkling. There is an extra charge for screen cleaning, which I do about once a year, in the summer. They have never disappointed and if I have to rescheule they are very accomodating. Highly recommended service providers with friendly and helpful staff.

The work is ok, but the contract is terrible. Do not sign this contract.