The Cleaning Authority - Spokane

Started out great. After the first cleaning every week it got worse and worse. I even called to bring it to the attention and they apologized charged half the rate for the next cleaning, and things were still forgotten on the checklist. Whats the point of the checklist if your skipping it? Their "detail" items for the week were not even done. Frustrating. I don't want to have to monitor or check everything after they leave, I just want it to be done right even if its more expensive. Also they have a whole list of things they will not do due to "insurance"...top of fridge, windows, etc.

It went very well. The women worked continuously and I am happy with the result. Next time I will ask for shutters and blinds to be cleaned with a cloth and cleaner instead of feather duster. The floors were beautifully cleaned and vacuumed or mopped. The bathrooms were well cleaned.

Their work is AMAZING! I would refer this company to anyone looking for a reliable housecleaning company :-)

What a great group of gals that came out! They did such a great job! Well worth it!

I've been a Cleaning Authority customer for 6 years and couldn't be happier. Over the years ( my wife and I are in our 50's) we've mostly used "independent" cleaners. Some were excellent but over time their quality deteriorated to the point where I had to let them go, moreover, we'd had things break without the cleaner admitting they've broken an item or when they did never offered to compensate us for the broken item, wed also had things stolen or missing without ever being able to do anything about it. I finally decided that I'd go with a professional cleaning service. Initially, TCA was not my first choice. However after trying a couple of other "so called" professional services I hired The Cleaning Authority. There isn't another company that compares with their overall service quality and professionalism. Are they perfect? No. But, when I'd have that rare occasion where I had to contact the owner or manager about an issue they've always remedied the problem quickly and without an "attitude." which I really appreciate. Nobody likes to have to complain but when a complaint is received easily and remedied promptly it solves the issue. Its amazing that week after week the cleaners come to our home and for us, its a luxury we've chosen to not live without. Its comforting to know that you're going to come on the day they've been there and have a clean, fresh smelling home.

Not good! Too rushed at end of the day of there shift, 1 worker showed up an hour later than the window they gave me, then 3 others showed up at different times, they were here for about a hour. Carpets were still dirty, it was obvious they were in a rush! After contacting them, I was told that since I was a monthly client, I was just a fill in for them and would be cleaned normally at the end of the day just like the last time, weekly and bi-monthly were the priorities. I had been with this company for 5 years, and for the most part, other than the last year, they did a good job.

Great people to work with. They did a very meticulous and speedy job with our carpets and windows. Very professional, and fair pricing. We'd definitely recommend them!

At first the cleaning team was amazing. Loved seeing the same faces and loved the job they did. They definitely deserved an A rating--but now deserve a D or F. For the past 8 weeks we have really been disappointed. The team is never the same. Then only 1 person started coming for the same amount of time as 2. I could just barely tell the cleaner had done more than changed the beds and swept. TCA came back and recleaned once, and charged us half their rate another time. Both times I called and complained. I have requested that 1 person never come to our home again - we have been put on a knew schedule. We will see what happens. But for now they are on probation as far as we are concerned.

The Cleaning Authority has been cleaning my home weekly for some time. I recently let them go as the cleaning became mediocre and the staff was constantly rotating.

The Cleaning Authority has been cleaning my home every other week since November 2015. I have had to call on several occasions because the crew has not been thorough with the cleaning. Each time they have come in I notice that the rotation cleaning of the designated area doesn't look any better than the normal cleaning. My nik nak's have dust building up along with my lights that hang over the kitchen counter. The last time they came in they left my kitchen appliances all over and so out of sort that I had to spend time putting that back where they belonged. I have to clean both of my toilets within a few days of the cleaning because they never do a thorough cleaning of them. The staff has always been nice when I have called and pointed out the less than quality cleaning that I pay for and they always come in the next day. I have been thinking about finding another service because of their lack of quality cleaning.

They do a great job. Will go for a year or more with the same crew cleaning our house every other week -- this continuity is great because the crew gets a sense of the house and the cleaning is consistent. Every so often (like once every other year) the crew changes or there is a substitution and if we aren't happy with results we just give a quick call and they send a crew back out to re-clean anything we think needs more attention. A big reason we went with this company is that they provide health benefits to their cleaners (at least they did--hope they still do!)

I am really unhappy with them. They did not arrive within the time range to clean the home. The second time I had to cancel because they were going to take more time than I had. I called their customer service and they were not professional. They did not work with my schedule to clean the home. They were unwilling to be flexible and had terrible customer service. They do not answer the phone, they use an answering service.

Company responded to my request within minutes on Angie's List for a last second move-in clean. Two women showed up on time and cleaned the entire 4000 sq ft house in 5 hours. The entire home looked great afterward!

the girls are great and very efficient

They are very professional. Fast and efficient using a two person team. We have them come every two to three weeks, not what they prefer, but what works for us.

During the first two years I used this service, it was great. Some of their teams are top-notch. But I had to discontinue service for a couple of months, and when I returned I got a different team, which did not go so well. I complained to the manager several times regarding toilets that were not cleaned well, dusting that was missed and very consistently the cleaners failed to replace all the garbage/waste container liners. After they raised their rates this last month (for the 2nd time in the last 2 years), I decided that it was not worth the money. It really felt like they were not allowed enough time to thoroughly clean, and the clock was more of an issue than the quality.

Great, they clean the whole condo every visit with extra detail to a diff ent area each time

They have been very professional from the quoting process to the cleans. I have gotten consistency of people showing up for the clean especially in the lead person, Melanie. She went out of her way last week to notify us of a possible leak under the sink, cleared everything out of the cabinet, placed on a towel on the counter and covered any open containers with sandwich bags so the new cat would not be tempted to get into the cleaning supplies. It turned out there was a leak, so her extra attention saved us any damage in the cabinet. They are on time, tell you what to expect, listen to feedback and have delivered good quality service so far.

This was our first time using a cleaning service and we couldn't have been happier! The Cleaning Authority showed up on time, was incredibly professional, corteous, and the finished product looked great. We've signed up for a cleaning once a month and we are already looking forward till next month because we know our home will look AMAZING!

NOTHING.....I called TWICE to ask for an estimate for cleaning a home. I wanted two quotes: one for a one-time cleaning and one for regularly scheduled cleaning. I did NOT even get the courtesy of a reply phone call EITHER TIME. I will never call them again!

Great service, very professional and friendly, and best of all, a great job! Will be using them again in the future.

We have been using the cleaning authority for several years and are very happy with the quality of their service and with the way they do business.

The team cleans our house every two weeks. There have never been any major problems and extremely few oversights (maybe 1 or 2 in two years). The team is awesome!!!

they work in teams and are quick and efficient every time. They continue to impress me with all the additional attention to th smallest detail.

An excellent job! Extremely satisfied with their work. They arrived within the time range we were given. House looks great! They are efficient and do high quality work!