Spokane Pro Care

unknown

They did a lot of work for us. It was expensive. I was pretty pleased with them. They were good with regards to their punctuality. With what they did on their last job, they didn't do as good a job as they were originally.

unknown

We have been using Spokane Pro Care since 2013 and had been very pleased with their work initially. Their price was very competitive, especially considering the fact we live a bit out of town which involved some extra travel for them. However, this year their attention to detail has suffered greatly. There was much damage done by whoever used the weed whacker to some of our trees and the pad that holds our heat exchanger. One leg of the heat exchanger has been nearly cut off. In addition to the weed whacker, some areas of grass along our hills edges have been buzzed and cut too close as well as a buzzed ring around another large tree in the center of our driveway island. And finally, we have had to replace the same sprinkler head three times, not because it sticks up too high and the mower blades are hitting it, but because they are running over it with the tires of the heavy mower. I had to put a little flag out there to keep them from hitting it. Simply moving over 2 inches would have avoided this problem. We had one of their reps stop by so we could show him the damage and he said he'd address the problems with his workers. The following week even more damage was done so we finally had to cancel their services. I emailed and sent photos of the damage to Spokane Pro Care and did not hear back from them with any desire to correct, replace or apologize for anything. It was very disappointing.

A team of 6 burly pleasant young men worked for about 5 hours, then invited me to tour the property with them to determine the quality of their work. This is a huge job and they worked steadily and efficiently, having to make more than a couple of runs with debris to the dump. Having two trucks and trailers, they could keep working while others hauled away. On another time the mowing men were here, my older neighbor asked if they would haul away some wood for him. They did so for the modest payment of $20, but so impressed my neighbor he called the company to expressly thank them. I can't say enough about this company!

unknown

All of the contacts that we had with them, including meeting for estimates and having the work done were punctual. All of the employees were polite, professional, and very considerate. Their work was efficient and they did a good job. Many of the neighbors in the area commented on their consideration while working. I did call them back to do additional work, which they did promptly. It was more a matter of communication then lack of work ethic. As I was not on site when the work was being done or completed. I would not hesitate to have them do more work for me in the future.

After the first cleaning of the flower beds and the removal of the trash, the beds were treated to kill the weeds. After a week when the beds looked about the same I called the company and told them that whatever they had done for weed removal was not working. I then had a visit from Jim, Bryan and Kevin (?) and we took a tour of the lawn and I showed them what i was talking about. We agreed that they would re-spray (at no charge) and then the dead weeds would be removed. The weeds died and then the lawn team used a weed whacker to just trim down the dead weeds to the ground (not pulling them) and hauled away the waste. It wasn't exactly what I was expecting but the beds looked better so I was willing to let it go. The lawn team (the mowing guys) did a great job - the lawn was mowed nicely and they trimmed and kept it looking good. Then I received a bill in the mail for over 900 dollars. it seems all the things I said I did not want were done anyway and when questioned about it they said it was all spelled out on the proposal. I checked the proposal and one of the services I declined they had listed at $35 but it was supposed to be $350 - a typo on their part that they wanted me to pay. After speaking with one of their head honcho's we came to an agreement and then I fired them. I have no problem with misunderstandings but having to explain what I want every time I talk to them is not acceptable. I would not recommend this company to anyone, they are in it for the money and nothing else. The worst customer service I have ever had to deal with.

Bill from Spokane ProCare was very professional, was a super nice guy, polite, showed up when he was supposed to, and was easy to work with. He got me the bid and did his research. He addressed our list but didn't have much experience with the ponds so he came back with a much higher number but I'm sure Spokane ProCare would have done an excellent job.

No problems or concerns

Really Great.

They fit me into their schedule. The price and service was great. I will use them again. Excellent company and employees.

The contractor came out at the appointed time and was polite and helpful in setting up an account that meets our needs. His workers show up, and when I had a question about billing while we were on vacation the office manager was great about holding the bill until we returned. The property looked fantastic when we got home. We'll probably sign on for snow removal this winter.

See what is mentioned above.

I've been using them for almost 20 years. They were recommended to me by a woman who has a master's degree for carpenter ants. They don't over spray which is really nice. They call before they come over and give me a discount because I pay them early.

They offer a lot of services. They previously put in a front lawn for us. They come out on a schedule and spray fertilizer. They also spray for bugs and moths. They have been very responsive.

They seemed pretty reasonably priced and they were quick to respond.