Solid Rock Security

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unknown

I initially began talking with the owner, Dan, before Christmas to get the installation scheduled and work completed. However, right before Christmas they called and had to reschedule the installation due to the holidays and other commitments. Dan suggested I go ahead and buy the lock box and some of the equipment so that everything would be ready to go for the installation. A month went by and I had already gotten the lock box and was ready for this to be done. We scheduled the install for January 31st. The technician arrived and I explained that I work the graveyard shift so I'd be sleeping on the couch but if they needed anything to let me know. Three hours passed and I woke up and found that the technician was gone and no work had been done. I called the owner, Dan, and he told me the tech had gotten the stomach flu and left because he didn't want to get sick at my house or disturb me. We rescheduled the work for the next day, today, and I rearranged my schedule so that I could be here. However, the tech never showed up. I called Dan again and he told me the tech should have called because he is still sick. I tried to explain that I rearranged my schedule and was counting on him to be here and Dan's tone became very rude and aggressive and eventually told me I should just hire someone else to do it. This experience began very well with Dan, but the end result has been really bad and the experience with this company did not turn out well at all.

Experience with Rock Solid was excellent. Dan was very professional and extreemly knowledgeable about the system. Install went as promised and system has performed very well since install I would, without hesitation, recomend Rock Solid to friends or family.

They had all the good qualities. It was a big job and their price was reasonable. I would recommend Dustin, the electrician who does security installation for Solid Rock Security.

He is absolutely wonderful. He worked almost an 8 hour day at my home. His prices are phenomenal.