Tried to get the right pulls that fitted the zipper they had sold me. They were not interested to correct their error. They just wanted to sell me more pulls. I do not believe that a customer needs to leave a store angry and feeling cheated.
Description of Work: Bought material
Rating Category
Rating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
$30
Shirley S.
07/2017
5.0
upholstery
 + -1 more
They had lots of fabrics to choose from & did an excellent job recovering my bar stools.
Description of Work: Recover seats on 2 bar stools
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Tom T.
05/2016
5.0
upholstery
 + -1 more
unknown
Description of Work: Reupholster antique rocker
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Delbert L.
03/2016
5.0
upholstery
 + -1 more
unknown
Description of Work: Re-covered 4 piece sectional sofa and 2 chairs. Excellent workmanship. Pricey, but it seemed to be the going rate, based on another estimate.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Theresa H.
06/2015
5.0
upholstery
 + -1 more
unknown
Description of Work: Reupholstered a large love seat from green felt to a beautiful white leather with black/white pillows, they are so kind and experts in what they do that they have more work than they can handle and in my book that generally states they are an awesome company to work with, in fact I am bringing them another red antique love seat I bought at a garage sale to reupholster. This is generally an expensive line of business but they are well worth every penny!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
KIRK H.
01/2015
5.0
furniture repair, upholstery
 + 0 more
unknown
Description of Work: Recovered a chair cushion. The work was excellent and completed ahead of time. The sales person was knowledgeable and professional.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Michael W.
10/2014
5.0
upholstery
 + -1 more
Initial contact on phone provided the info I needed and an estimate that turned out to be right on the mark. The lead time was two weeks but I was told I could drop it off at the shop any time so it would be there if they were able to fit it in. They were, and I picked it up a week earlier than the estimated date. Looks good.
Description of Work: Replaced the zipper on a 14 foot trailer awning bag.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$108
Carol C.
06/2014
5.0
upholstery
 + -1 more
Work was done on time and beautifully. Staff was very helpful.
Description of Work: Re-upolstered a leather rocking chair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
ann R.
01/2014
5.0
upholstery
 + -1 more
.
Description of Work: I used Royal Upholstery & Distributing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Janet G.
10/2012
5.0
upholstery
 + -1 more
Did an excellent job. Was finished ahead of schedule. I would definitely use again.
Description of Work: Re-upholstered my dining room chairs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Karen L.
01/2012
4.0
upholstery
 + -1 more
Ordered material last summer when it was on sale. Chair in work que until November. Picked up on time, returned on time. Charges slightly higher than expected but was only given a verbal quote.
Description of Work: Reupholstered a wing back, rolled and pleated chair
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
ROBBIN W.
12/2011
5.0
upholstery
 + -1 more
From start to finish this company performed outstanding. They showed me many options for replacing a worn out foam cushion on my sofa. I had special needs for the replacement, as an extremely overweight person uses this sofa everyday and sleeps on it. They were able to find just the right type of foam to meet all my needs and installed the new foam that day.
Description of Work: I purchased new foam for a sofa cushion that a family member had ruined. I wanted the replacement to be of the highest quality. The customer service people special ordered me just the right thing and installed it in the fabric in one day. I am very pleased with the product and the service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Mary Ann S.
08/2009
5.0
upholstery
 + -1 more
I selected fabric from their extensive selection of samples. When I told the sales person what sort of fabric I was looking for, she immediately brought me a book that had the exact fabric I had in mind. The fabric was ordered and within 3 days after the fabric arrived, my chair was completed. I had asked them to just hem an additional piece of fabric that I lay on the seat of the chair so that my cats could lay on it without getting the chair itself dirty or covered with fur. They went above and beyond, fitting the additional fabric and providing tabs with snaps that I could easily remove when company comes. I highly recommend Royal Upholstery. The quality of their work and their customer service are both excellent.
Description of Work: Upholstered a chair. The amount spent includes fabric.
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Service Categories
Upholstering,
Furniture Refinishing and Repair,
Upholstering - Boat & Auto
FAQ
ROYAL UPHOLSTERY & DISTRIBUTING is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 9:00 AM - 3:30 PM
ROYAL UPHOLSTERY & DISTRIBUTING accepts the following forms of payment: Check,MasterCard,Visa
No, ROYAL UPHOLSTERY & DISTRIBUTING does not offer free project estimates.
No, ROYAL UPHOLSTERY & DISTRIBUTING does not offer eco-friendly accreditations.
No, ROYAL UPHOLSTERY & DISTRIBUTING does not offer a senior discount.
No, ROYAL UPHOLSTERY & DISTRIBUTING does not offer emergency services.
No, ROYAL UPHOLSTERY & DISTRIBUTING does not offer warranties.
ROYAL UPHOLSTERY & DISTRIBUTING offers the following services: RETAIL & WHOLESALE UPHOLSTERY MATERIALS, TOOLS, & SERVICE FOR FURNITURE, AUTO, & MARINE. RESIDENTIAL AND COMMERCIAL.