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RITTER'S GARDEN & GIFT

Greenhouses/Nurseries, Furniture - Sales, Landscaping,

About us

Full service Garden Center, Florist, Nursery, Gift Store & Women's Boutique.

Business highlights

77 years of trusted experience

Services we offer

We offer delivery of purchases, landscape design, custom plantings of flower beds, containers and hanging baskets in home as well as the store, plantings of nursery stock in prepared areas.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

2.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
50%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.5
value
3.0
professionalism
3.0
responsiveness
2.5
punctuality
4.0
Showing 1-2 of 2 reviews

David K.
05/2013
1.0
greenhouses
  + -1 more
My first suggestion is to take what you are buying at the time of purchase. In the alternative take a photo with your smart phone and make sure you have all copies of your receipts and the name of the clerk.
Description of Work: We purchased a hanging basket with a variety of flowering plants as a memorial to my mother who had recently passed away. The basket with tax came to just over $70. When we said that we were concerned about nighttime temperatures the clerk said we could pay for it and pick it up later. When we came back to pick it up no one could find it or any record of it. They eventually offered that we could take something else home or have a gift card in the same amount, no cash refund. As we sought help from people they scattered. Only one employee chose to help us find an alternative. The current owner is relatively new. We have been buying plants at Ritter's since the days of Walt Ritter but have never been treated so poorly.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0

$70

Response from RITTER'S GARDEN & GIFT
I sincerely apologize for your experience. We strive to make our customers happy and have policies in place to do so. Unfortunately, even the best laid plans fail and policy was broken to ensure your basket was held in the designated place. When issues arise we always have the head of the department handle the customer so that you are not having to deal with more than one employee and that you are dealing with the one person who will have the greatest knowledge and ability to help you. It most likely took Peggy several minutes to get up front to help you since that day is the busiest day of the year. Peggy had not realized that you were leaving us unhappy with our attempt to rectify our error. She truly believed you were happy with the duplicate basket she had helped you select and the conversation was pleasant and positive. Since you had no receipt we were not able to refund your money so Peggy offered the options, replacement or gift card. If you would like to come back to the store with your receipt and speak to Denise, General Manager or myself, Ginger, the owner, I will be happy to refund you your money and I want you to keep the basket with hopes it will bring you much joy and peace.

Joan C.
08/2012
4.0
greenhouses
  + -1 more
They carry very nice stock. They have good specials. Their people seem to be knowledgeable.
Description of Work: I used Ritter's Nursery & Florist last month.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    10120 N DIVISION ST, Spokane, WA 99218

    WWW.4RITTER.COM

    Service hours

    Sunday:
    10:00 AM - 5:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Greenhouses/Nurseries,
    Furniture - Sales,
    Landscaping,
    Gifts,
    Florists

    FAQ

    RITTER'S GARDEN & GIFT is currently rated 2.5 overall out of 5.

    Sunday: 10:00 AM - 5:00 PM

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 7:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 7:00 PM

    Saturday: 9:00 AM - 6:00 PM

    RITTER'S GARDEN & GIFT accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, RITTER'S GARDEN & GIFT does not offer free project estimates.
    No, RITTER'S GARDEN & GIFT does not offer eco-friendly accreditations.
    No, RITTER'S GARDEN & GIFT does not offer a senior discount.
    No, RITTER'S GARDEN & GIFT does not offer emergency services.
    Yes, RITTER'S GARDEN & GIFT offers warranties.
    RITTER'S GARDEN & GIFT offers the following services: We offer delivery of purchases, landscape design, custom plantings of flower beds, containers and hanging baskets in home as well as the store, plantings of nursery stock in prepared areas.

    Contact information

    10120 N DIVISION ST, Spokane, WA 99218

    WWW.4RITTER.COM

    Service hours

    Sunday:
    10:00 AM - 5:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 6:00 PM