R&R Heating & Air Conditioning

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I usually get free estimates.

It went amazing.

unknown

All went well.

Very professional.

It took to long to get the entire job completed. But it was not their fault (I believe) that the new parts ordered were defective and it was during the busiest time of the year. The weather also played a negative factor in the ability of the techs. to do the installation any quicker. All in all, I'm glad I purchased the extended (warranty) maintenance contract on this device. In retrospect, I wish they could have gotten the unit fixed sooner. But I do understand and would use them again. p.s. My dogs liked the techs. because the techs. were friendly to them.

Went well, they did a thorough check of burn chamber, fan and motor, and heat output.

Called several local companies for an A/C estimate for relative's house. Unfortunately it was during a local heat wave, a very busy time for A/C contractors. They had to reschedule the first appointment due to overbooking, but were able to make it the next day and were on-time for all subsequent visits. Their estimate was lower than two other outfits, but it was for a 2.5 ton unit rather than a 3.0 ton unit the others had specified. I asked them to come out again to do a more involved load calculation to ensure we were getting the proper sized unit and they quickly complied and confirmed that the 2.5 unit was the proper size (bigger unit might have been inefficient due to "short-cycling"). Confirmed the purchase and they set an install date 2 weeks later (remember the heat wave?). Then they called back a day or two later and said they could fit the installation in the schedule for that Saturday, only 4 days after purchase. Install was quick and efficient. Relatives were extremely happy to have cold air so quickly! They installed a Trane unit which included an extended labor warranty coverage period and gave us a military discount to boot! We also use R&R for annual service for our own furnace and A/C systems and they have always been prompt, courteous and efficient.

Excellent work from the beginning. Very efficient and professional from the initial sales presentation through the installation and final inspection.

The guy kept trying to sell us a heat pump when we clearly we wanted central air conditioning. He kept blabbering on and on and on about his honesty which got very annoying. When he called to do a follow up and I let him know that we had decided to go with a different company he got very rude with me and actually hung up on me.

This specific time they came because our furnace would not turn on. Problem was owner related but they never made us feel stupid ---- when truly we were! Still he did a complete inspection while he was here to make sure there wouldn't be any other problems that winter. I love that I can leave a message on their website 24/7 for them to contact me in addition to getting 10% off for doing it! Always check their website for specials. They get you into the schedule quickly. Schedulers and workman are always very professional. They offer several options when you need to replace equipment and take the time explaining in "plain" terms why you need the repair. We will continue to use them for both repair needs and annual maintenance.

Started off bad. Dispatcher called and said they need to reschedule. We agreed. Tech called to confirm appointment. I tried to give him directions and let him know the GPS would take him to the wrong place. He said he doesn't need directions he know's how to find it.Later he called and was lost and needed directions. He was rude and wanted to argue with me. Once he got here he poured water in to the condensation pump and verified it was bad. (spent less than 5 minutes)He then said it would be $89.00 for telling us it was bad even though we already told them it was bad. The pump would be $163. (found brand new one online for $60)He then told us it would be another $97 for the preventative maintenance. When we scheduled the appointment we were told it would be $97 for the preventative maintenance and they would look at the pump. Since he was trying to charge more than was agree on we told him to stop and not do anything. He then was emailing the company to see what he should do. This went on for almost an hour. We called in to the office and they said the $97 dollars would cover the maintenance and looking at the pump. The tech is in our home telling us that they make them charge the diagnostic fee first then the maintenance... Since we were getting two different stories and the whole thing seemed like they were trying to take advantage of us we just wanted him to leave. He was at our house for over an hour and only did 5 minutes of work. Finally the office agreed not to charge us and he could just leave.Apparently they didn't tell the tech that because he was still going to charge us until we told him Matt at the office said if we wanted him to pack up and leave they wouldn't charge us.

Our experience was positive form the beginning to the end. The guys did a fantastic job. They cleaned up afterwards. It was great. Their price was right in line; we have other bids and they beat them. The product is good, and we have not had any problems. They were very prompt. They were here when they said they are going to be here. They finished the job up completely within three days.

They are very professional. They may not be the cheapest in town, but I would use them everytime over another company. I recently also had a quote for a new furnace and will be using them to replace when the time comes.

Worked as professionals; went beyond the original contract at no extra charge.

We statred with 3 estimates. Went to a Home show. Saw the equipment first hand. When R n R gave us a discount on the air duct cleaning and a timely installation we decided to go with them.

Jason Denman from R&R came to my house to understand the existing system and determine the work that needed to be done. Jason and I exchanged phone calls, and I provided him with some pictures from the house construction that showed locations of some of the system components. After talking with others at R&R, he identified what needed to be done and provided a quote for the work. Jason came back the day before the scheduled work to make additional measurements and ensure that they would have all the parts needed for the installation. On the day the system was to be installed, the electrician came first and installed the line from the service box to where the boiler would be located. Two installers arrived on time and spent most of the day installing the system and ensuring both the hot water heater and new boiler worked effectively. They were friendly and efficient. They found some problems with the original installation and fixed them so the system worked properly. The boiler I was originally quoted was unavailable, so R&R provided a different, more expensive one without additional charge to me. I've been using the new system for about a month, and everything has worked perfectly. This was one of the simplest and most satisfying experiences I have had in dealing with a contractor, and I would highly recommend R&R heating.

We lost heat because the high temperature limit switch was failing. Steve identified the problem, completely serviced the furnace including cleaning the blower and heat exchanger, and came back in a week to replace the switch. Price included a service contract which will include servicing the A/C this spring. I definitely will continue to use R&R. I have tried several HVAC companies in the past and was impressed with R&R's customer service and professionalism. I also learned that many of their personnel came from the company that originally installed our system, which I had chosen carefully.

They do a good job. They are always on time.

He did a good job doing the estimate. They were over booked and I felt they didn't really care if they got the job or not. I feel the price reflected that too. They are probably a fair company but their price was out of line and weren't hungry for a job.

Smooth sailing from initial sales contact to final inspection after install. There were no problems period. Entire staff was courteous and very professional.

Called them at 4:50 pm when the AC was not working. They made an appointment the next day between 10 and 1 and arrived at about 11:30. The technician diagnosed the problem and left to get a part saying that if there was a problem getting it the company would call. I was working at home and realized that he had not come back or called. So, I called them and they said they had been trying to reach me but when we compared numbers they had mine entered in their system incorrectly. They told me the part had not been in stock but was ordered and would be in at 7:30 am and they would be at our house between 8 and 9. At 8:30 am we called them and the part had not come in and they did not call to let me know nor did they have an estimate of when the part would be here. I told them I was going to work and to call me when the part came in an the technician was on his way. About 3 pm we got a call from a contractor doing other work on our house, He said the technician was at our house installing the part. I left work and came home so I would be there when he got done so I could pay him. But why couldn't they have been more communicative? The AC now works and the parts were under warranty so the price was quite reasonable.