Quality Hardwood Floors of Spokane, Inc

Everyone at Quality Hardwood Floors did an excellent job. From Wendy in the main office, to Walt who came to give us an estimate and answer our questions, to Paul who lead the restoration/installation team, everyone was professional, efficient, and friendly. They did an amazing job matching the new floors to the existing 73-year-old original floors. We felt comfortable leaving town and leaving the job and our home in their hands. Our neighbor even commented about how hard-working the crew was. When they ran into an unforeseen issue, Paul called us immediately and talked us through to the proper decision. I would definitely hire Quality Hardwood Floors again and have already talked with friends about the wonderful job they did.

My 1st contact was with Wendy. She provided me w / lots of information then promptly scheduled an appointment to have Walt come out & give me a bid. After talking w/ Wendy & meeting Walt, I knew they were the company for me. I was put in the schedule to start the job & advised it would take 3 days. They were prompt and completed the job as expected. Paul was very quick to respond to my calls. I am very pleased w/ their work.

On time for all visits - beautiful results. great price

I've used them many times and always an A+ job!

Came in and measured, gave us a bid about 3 weeks later. Came about 1/2 hour earlier than scheduled worked about 5 1/2 to six hours. completed job. This is the second time they did work. A year earlier they did living room, family room and kitchen.

On time, worked until job finished.

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This was an awful experience. I am frankly stunned that these guys are still in business. I have never experienced customer service of this level previously. The installer, Paul, was outright disrespectful to my wife and I. He called me "argumentative". The lack of professionalism and lackluster attitude about the work they were doing was unparalleled. The first event was Paul recommending a stain that he "stocked" in his van. My wife declined and showed him what color we want the floors should be at the completion of this job. Starting from that moment, he became argumentative and disrespectful. The rest of the time and the quality of work had a hint of vindictive nature, almost bitter that his recommendation was declined. He offered us no assistance or guidance on how to achieve the color we wanted. He said ". . . well you will just have to go to a pain supply store, find the color that you want and bring it to me. . . ". When we did this, first call from him went as follows ". . . this looks purple, i am not impressed at all I don't know what you want me to do with this. . ." As the expert, I wanted his guidance. I would have expected him to understand what we are trying to achieve and give us recommendations on how to get there. Again this is his expertise. After they put the stain down my wife came and told me that the floors just do not look like how we anticipated them to look. I went and checked them out. I was stunned. The terrible quality of sanding job done was now evident. The color had no depth to it. He only put on 1 coat and was ready to put the sealant on. I respectfully asked him to recuse himself from this job and went looking for help. He wanted to get paid for the job he had done. I was willing to pay them cost of the material and putting down the floors in the large living room and the bedroom. But I declined to pay them for the sanding because I knew we would need to sand the floors down again. When I told them this, both Walt (the owner) and Paul (the installer) threw their hands up in the air and exclaimed ". . .we'll just put lien against your house and you will lose it all. . ." Of note, I had two independent contractors/hardwood floor guys come and evaluate the quality of the work. Both of them thought this was a DIY gone awry. The second guy asked me straight out " was it Quality Hardwood?" suggesting that they are known for this poor quality of work among hardwood flooring professionals . Lastly, the same guy said " just know that they will sue you. they do that all the time. so get yourself a good lawyer". It seems a wise recommendation. In summary: - Very bad experience - Poor customer service, the likes of which i had not experienced before - Outright disrespectful (almost to level of name calling) - Lacking professionalism and tact - Must go with their stock stain that they have in their van and if you don't you are in for a punishment - Note that they will in all likely hood refute this entire thing right her on Angie's list and will declare that they have done absolutely nothing wrong (similar to their earlier response to another persons post) - If you do higher them then I wish you good luck. And make sure that right from the beginning you are explicit in what you want and ask whether or not they can reach there or not.

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They worked well and this is just someone being extremely picky, there were places where the floor that they did is a dark wood and I have a very light wood in the kitchen. They didn't stop right on the line so I have smears and dark staining on the light. They are not huge, but they are there. It took a while to do it. It involved about 3 days because they sanded and they had to put stuff on it. They came in and put another coat or buffed it. They were really pretty easy to work with considering that part is the main part of the house so it's crowded. They were timely and they were fine. It is just that I clean and things I found, like little smudges, and there was a difference there and I wish he had caught it and wiped it when he could. That's from someone super picky. If I were in a big custom expensive home, I'd probably be very upset. In many ways, they did a good job. I just thought it didn't hold up like I expected when we spent the money, and subsequently I am sort of that way about the floor. They did a good job. They sealed rooms off and I think they did fine there. With regards to punctuality, they did well. They should be a little more particular when they were doing the staining and finishing. I don't think they are really restaining. It was just that the finish they put on had color in it, and they weren't careful when they hit the light colored wood. They should be attentive to fine detail.

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When I hired Quality Hardwood Floors to refinish and place new hardwood floors, I expected quality work. However, their completed work was poor quality. In the end, it's more than just having a shiny floor. They left without completely finishing the job. They left the carpet torn up in the doorway of two bedroom rooms and the molding was not replaced in the rooms they installed hardwood. They lifted the carpet in the doorways and removed the moldings where the new hardwood was placed. They told me that I would have to call a carpet person to get the carpet re-tacked down in the doorways. I had to call them back to replace the molding and they charged me an additional $50 to replace the molding. I was give an estimate to remove the carpet ($250) which I did myself; then, when I called them back to get the molding replaced they said that was part of the carpet removal estimate; the estimate clearing stated $250 for removing the carpet and didn't state anything about molding. I asked them if they would refinish behind and under the refrigerator and they said they didn't do that. Once they arrived to do the work than they told me it would be another $800 if I wanted the new hardwood floor feathered in with the old floor (so it wouldn't have a straight edge look). I assumed that was part of the original estimate since it was never discussed with me when I was given the original estimate. When I was given the estimate, I was told that I wouldn't be able to tell that the new floor was added. To help with the look they did place a piece of walnut wood between the new floor and old floor but charged me another $40. While the floor turned out nice, I would not have them do my floors again because I feel they had poor quality of work and it cost more money to complete the work. I assumed the estimate was for quality work and I would not incur extra costs to get the work completed. If they give you an estimate you would need to question them about everything; for myself, I didn't even know what questions to ask and they didn't explain anything to me before the job got started.

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Arrived on the date scheduled and finished as scheduled. Very professional. Quality job. Paul is very personal and was most helpful throughout the whole process. Quality Hardwood floors is a local family owned company that has been in business since 1953.

Smooth transaction start to finish. I chose Quality Hardwood Floors by reading reviews on Angie's List. They are professional from the job estimate to the final finish. I was cautioned from the beginning about things not to do so as to protect the floor throughout the process. Even though the work was done upstairs, they were concerned about raising dust on the main floor. Forced air heat can carry dust that will find it's way into the polyurethane. To be on the safe side we left the house vacant for one day. When we returned we found a beautiful floor without blemishes. Our floors were actually not hardwood but rather fir planking dating to the 1950's. Though not hardwood they are still beautiful with the new finish.

I was nervous about having hardwood floors and I highly complement this companys customer service - the women who answer the phones. They were so easy to talk to, answered all my questions, and reassured me that I would love my new floors. Boy were they right. The men arrived on time and immediately started their work. When we saw how beautiful the floor was under the carpeting, we amended the order to also remove carpet in an and quot;Land quot; shaped hallway and refinish the hardwood floor underneath. The floors are absolutely gorgeous and much less expensive than I thought it would be. I would not hesitate to hire this company again should we decide to remove the carpeting in our living room. I LOVE THE HARDWOOD FLOORS!!! This company is AWESOME!!!

Their price was several thousands less than other estimates. They are a very nice family business. They did a great job. Everyone that comes to my home says I have beautiful floors. They now look brand new

Frustrating! We moved all of our belongings from the living areas into the bedrooms on the main floor and into the basement. My first complaint begins: When the company removed the hardwoods and the top subfloor, they discovered from the bottom subfloor, that the house had suffered a fire in the LR, some years ago. The bottom subfloor was charred, thin, and there were large holes in the subfloor. Because our basement has an open ceiling, you could literally see into the basement. Upon making this discovery, this company should have stopped their work and contacted us. The result of them continuing their work was that the ENTIRE basement was covered in an inch of nails, dirt, pieces of wood, soot, and sawdust. I would have happily covered all of our belongings (including the laundry room, work out room, as well as upstairs computers, plants, and furniture that were brought to the basement for protection from the sawdust upstairs) at that point to keep some things tidy. Everything in the basement is a disaster. Furthermore, when the company tacked our bedroom carpets back, they left the bedroom doors open, resulting in each and every piece of our belongings on the main floor, covered in a mess. Each evening I would close the doors only to find them open after the company had been there the next day. What ever happened to cleaning up after yourself or in keeping anything tidy? Second, the baseboard and door moldings, window sills and walls on the main floor took a beating. Now, I not only have to paint the new quarter round (which I had planned on anyway), but I have to fill, sand, and repaint all of the moldings in the main living areas of the home, as well as re-paint many walls due to what the owner describes as, "Large hammers swinging", in my home. Third, one of our cold air returns was covered over in hardwood. When the company came to fix this, they cut the hole in the new hardwoods but did a very poor job, leaving in a hurry. The new hole is splintering, the cuts cross over each other, AND the hole is crooked. It does not look professional at all. Fourth, one piece of wood furniture in the kitchen was damaged by the company, due to them storing the hardwood in the kitchen the first day. When this was addressed with the owner, he denied that his workers did the damage and basically called my husband and I liars, stating, "I highly doubt my workers did this damage". The owner of the company, Walt, came to the house to address our complaints. The result was insulting. Walt basically shrugged his shoulders, stated that floors are messy to install and a little "touch up paint" is all that is needed to fix damage done, called us liars about damage to our belongings, and left us feeling like we should have gone with another company. The hardwoods are, indeed, beautiful. The damage to the rest of the house, however, is not worth it. I will find another hardwood company to work on my home the next time around. My floors are beautiful, my house is a disaster.