We are a small business helping homeowners connect with rebates offered by Avista, Inland Power, Modern, etc.. Our goal is to provide a fair & honest service for a reasonable price and make the experience something you'll want to repeat!
We are a local Spokane company working primarily with blown cellulose and fiberglass batt insulation focusing on attics and crawl spaces in homes older than 2002 or homes that haven't been built with energy efficiency or sound barrier as a main concern.
We offer R-Value attic and crawl space inspections, assist you in selecting the best option for your home and have reasonable pricing available.
Business highlights
13 years of trusted experience
Emergency Services Offered
Services we offer
Attic Insulation, Crawl space insulation, cellulose, fiberglass, new construction, remodel, wall insulation, dense pack cellulose
It went very well. The job was done quickly and efficiently.
Description of Work: Much needed insulation was added to the attic crawl space.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,050
JON H.
12/2016
1.0
insulation
+ -1 more
Awful
Description of Work: Came by 1 day after I called. Was very honest. Said I didn't need more insulation in places. Gave a reasonable estimate. He said he could get the job done one week later. I accepted the bid and made arrangements to be home. Didn't show up on day of planned installation. Called and left a message. 1 week later he still hasn't called back. I can't find many options for insulation install in Spokane, but I recommend you look elsewhere.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$900
Response from Pacific Insulation
This review doesn't seem to reflect the experience of our customers so I'm not entirely sure how to respond. We didn't actually even provide service on this job.
Norbert P.
01/2016
5.0
insulation
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pam D.
11/2014
5.0
insulation
+ -1 more
Very well as estimated and agreed. Am hoping porch will be warmer now!
Description of Work: Had insulation blown into walls of enclosed back porch. Small job so his minimum price. He Had to reschedule job due to problems switching to a larger truck. Was on time , did job in efficient and professional manner, cleaned up after, provided paperwork to me for Avista rebate plus some referrals for other services I inquired about. Work did not include repair of holes but this was made clear & understood at time of estimate.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$300
Jaclyn N.
10/2014
5.0
insulation
+ -1 more
Gus was very professional and personable. He gave me an estimate the same day I called (stopped by my home between jobs) and scheduled my service that day. Our project was slightly more complex as our bathroom fans were only vented just above the insulation line in the attic. Gus and his assistant were punctual, efficient and cleaned up after they finished.
Description of Work: Improved attic insulation from R18 to R 49 in an 1800sq ft space and vented our 2 upstairs bathroom fans to the outside air. Provided the Avista rebate paperwork with minimal work on our part.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Kisa B.
10/2014
5.0
insulation
+ -1 more
N/A
Description of Work: N/A
Rating Category
Rating out of 5
Yes, I recommend this pro
Clarence W.
11/2013
5.0
insulation
+ -1 more
unknown
Description of Work: Gus came over about an hour after I initially contacted him, came in, did a quick look around the attic and provided an estimate. He was friendly, willing to answer my questions patiently and fully, and told me he would e-mail me the estimate the next day. Gus was true to his word. I got a couple other estimates that were in the same ballpark, but Gus was the difference. I felt comfortable with him from the get go. When Gus and his helper Chad showed up, they were punctual, friendly, thorough, and fast. Our estimate only included enough insulation to bring us to R-38 (we were at R-11), but Gus blew in a little extra for no additional fee. As a bonus, we will qualify for an Avista rebate, which Gus had the paperwork printed and ready to go. I would recommend Gus and Pacific Insulation without reservation.
Rating Category
Rating out of 5
Yes, I recommend this pro
Wendy and Jeff T.
10/2013
1.0
insulation
+ -1 more
I called to set an appointment for an estimate, Gus asked immediately that I email him all the information. I heard back from him, via email, stating that he would be over the next afternoon to get the specs for an estimate. He sent me an email the next afternoon, stating he had a job come up and could he come over 4 days later. I stated that yes, it would be ok if he came over any time from 4:30 on and emailed him the night before to confirm. He emailed back saying he had a job at 2 but should be able to come over after that. He never showed, never called to say he wasn't coming over and never emailed apologizing, explaining, etc. I found it odd in the beginning that he did not want to communicate via the phone, but rather by email. We really wanted to give him a chance as we wanted a smaller, locally owned business. I'm not impressed and obviously will not give him another chance by giving him our business. If he cannot even respond to an estimate, then I'm not so sure he's trustworthy enough to carry out the work.
Description of Work: The provider did nothing.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Pacific Insulation
I spoke with [member name removed] and the reason I communicated with [member name removed] via email originally was because I was in an attic at the time installing insulation. I try to personally answer every call and alot of times calls are coming in while I'm in the middle of a job. October is an extremely busy month for me and I do my best to schedule bids at times that are convenient for the customer but when I am available. When I rescheduled with [member name removed] she explained to me that she had another contractor coming over at the time that I was available to do the bid and asked me to show up afterward. I should have communicated with her better but the rescheduled bid wasn't even set for a definitive time. Realistically I should have called [member name removed] and scheduled a specific time to come out and take a look at her crawl space and give her a bid. I've been back to back with work all week and just hadn't had a chance to do so. I apologize for any inconvenience and if there is anything I can do to make it right within my ability I would be happy to do so.
Mary Beth B.
08/2013
5.0
insulation
+ -1 more
Excellent service. Called back within 24 hours. Job completed within another 48. Clean. Professional. All paperwork completed and organized for me to send to gas company for a 25% rebate. Estimated rebate amount at time of job estimate. I would strongly recommend this company.
Description of Work: Attic insulation raise our level from R6 to R48.
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Service Categories
Insulation
FAQ
Pacific Insulation is currently rated 4.8 overall out of 5.
Sunday: 7:00 AM - 7:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
Pacific Insulation accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Pacific Insulation does not offer free project estimates.