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Norco Heating & Air Cond Co

4.9(
30
)

Heating and Air Conditioning, Water Heaters

About us

We're now in the third generation of serving the Eastern Washington and North Idaho businesses and residences with superb service and value for all heating & cooling needs. We take pride in the fact that we never stop giving 110% of ourselves for our neighbors' needs. Whether it's continuous quality training or carrying the latest equipment to meet all standards and regulations, we never stop working for you. We started with that idea in 1955 and for some reason it still works today. We invite you to call and experience the NORCO way! We're here for you 24/7 and never, absolutely NEVER, any OVERTIME charges. We look forward to serving you.

Business highlights

70 years of trusted experience
Emergency Services Offered

Services we offer

Furnaces, air conditioners, heat pumps, solar, water heaters, indoor air quality, mini-split systems, air handlers, humidifiers, duct test, blower door test, oil furnace repair, heat and air installation and repair.

Services we don't offer

Window a/c, portable heat units, portable humidifiers, portable air purifiers

Amenities

Senior Discount

3%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.930 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
10%
3
0%
2
0%
1
3%
Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
5.0
responsiveness
4.8
punctuality
4.9
Write a review
Showing 1-25 of 30 reviews
Kam G.
03/2020
4.0
heating & air conditioning/hvac
  + -1 more
It was good. On time and knowledgeable
Description of Work: HVAC
Rating CategoryRating out of 5
Yes, I recommend this pro
heather H.
08/2017
1.0
heating & air conditioning/hvac
  + -1 more
It didn't.
Description of Work: I called around using Angie's list to have an oil tank removed from my basement. Len said he could do that. I called on Aug 21st and was told I would have to speak directly to him to schedule and they would have him call me. I called again on the 25th and politely told them I had not received a call and the woman assured me that Len would call Monday. I waited yesterday for a call and haven't received one yet so I have an appt with another provider. The whole reason I joined Angie's list was from 2 decades of not getting call backs from workers who do repairs (painters, landscapers, electrical, flooring, windows-you name it) around my home. At least I was able to call my 2nd choice today and get scheduled right away even though the estimate is $100 more than Norco.
Rating CategoryRating out of 5
value
3.0
responsiveness
1.0
Linda C.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent Very happy with the Result.
Description of Work: A/C went out. The young man (Matt) was very courteous and found the problem in a very timely manner and had us back up and running in no time.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145.79
Nancy W.
07/2017
5.0
water heater repair, heating & air conditioning/hvac
  + 0 more
The men who came out were pros. The were efficient, discussed with husband process for removal, where we wanted new water system, what our needs and expectations were and they were wonderful. Then they walked both of us thru what we would need to do. They showed us how to use new, technical thermostat. We are very pleased with Norco and their service men.
Description of Work: Remove old furnace and hot water tank then install new gas furnace, a new air conditioner, and a continuous hot water system!
Rating CategoryRating out of 5
Yes, I recommend this pro
Jean E.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
All went well.
Description of Work: Replace AC unit
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Scott M.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
Ragan S.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
perfect, as usual
Description of Work: maintenance on our air conditioning unit
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tammi F.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
I would use them again in the future.
Description of Work: I used Norco for heating and A/C services.
Rating CategoryRating out of 5
Yes, I recommend this pro
Tammi F.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
I can always count on them.
Description of Work: I used Norco for the maintenance and they changed the filters.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
John H.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Didn't have work done.
Description of Work: I didn't You wanted me to rate, and I did. I was in the business for 38 years and was a competitor. Lynn is a good guy.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Norco Heating & Air Cond Co
Thank you for the great grade! We look forward to providing you with excellent service in the future!
judy K.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
Outstanding workmanship.
Description of Work: Installed complete ac system with duct work
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Response from Norco Heating & Air Cond Co
Thank you so much for the positive feedback. We are so glad that we met your expectations and look forward to serving you in the future!
Robert H.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
Very accommodating same day service. Repairman completed work before I got home from work and was in his truck when I got home. Even though he was already done and paid by my wife, he came back inside and explained the repair.
Description of Work: Repaired furnace circuit board and installed new thermostat
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Response from Norco Heating & Air Cond Co
Hello Mr. [Member Name Removed], We are glad to have exceeded your expectations and look forward to providing that kind of service to you in the future. Please let us know if there is anything we can do to assist you here forward.
Daniel T.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Planned Maintenance on Air Conditioning Unit. | |I've used them for 16-years, twice a year for annual maintenance and they've always been professional, courteous and never tried to sell me more than I need at any time. Terrific local company with great service people and a commitment to getting things right.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Norco Heating & Air Cond Co
It is wonderful to hear that our core values are being upheld in the field. Thank you for the awesome feedback. We are honored to have your business and look forward to many years to come.
Tom R.
10/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Response from Norco Heating & Air Cond Co
Thank you so much for your feedback! Please let us know if there is anything we can do to better serve you in the future.
Rockne T.
08/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They're very good. I like their service pricing and personnel and their responsiveness. They have the only service guy for this particular area. He is very efficient and very thorough.
Description of Work: I've used Norco Heating & Air. They do service every six months. They serviced what they installed which was heat pump, the air conditioning duct work, the hot water heater, the gas furnace, air filters and other pumps.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Response from Norco Heating & Air Cond Co
Thank you so much for the positive comments! It has been a pleasure serving you!
Deborah K.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
I love Norco! With the heat wave in Spokane, we were cooking in our old house!! They worked us into their schedule and we got our air conditioning in within two days!! Amazing! They are all so nice at this company and willing to explain everything. They installed a new furnace last fall, and it was awesome too.
Description of Work: Installed Air conditioning unit
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Response from Norco Heating & Air Cond Co
Hi [name removed]! It was such a pleasure to work with you again! If you have any other questions regarding your new equipment don't hesitate to call! Thanks for the great feedback!
Thea P.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
They are very thorough in their checks. They check everything, wiring, thermostat, change the filter, and vacumm it out. They cover their shoes with booties.
Description of Work: We have a yearly contact with them for our heating and ac unit. They did a routine check on the AC unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$170
Response from Norco Heating & Air Cond Co
Thank you for noting the details of your experience. We look forward to providing the same quality of service to you in the future!
Donald H.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
I called Norco this morning and told them my A/C condenser pump was not working and water was pooling in my basement. Although they were pretty booked up they managed to squeeze me in this morning. The technician, Dan, showed up, diagnosed the problem, and fixed it in 10 minutes. He was very polite and professional, and he did not charge me a dime for the service call. I was very surprised, and very happy because he could have charged me for the service call. The customer service and honesty was refreshing and I highly recommend Norco and Dan.
Description of Work: Norco fixed my A/C condenser pump.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Norco Heating & Air Cond Co
Thank you for your business! We were happy to be of service!
Jo B.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
Company is located in Spokane WA. From the first contact they were friendly courteous and professional. The technician arrived on time and he was knowledgable and efficient. He all the appropriate tools and was friendly and professional. He checked the whole system over did the repairs and was good about explaining what he was doing. We are COOL again. Thank you. I will definitely call them next time and recommend them to friends and neighbors.
Description of Work: Fixed the air conditioning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Response from Norco Heating & Air Cond Co
Thank you for the positive comments! Keep sending your friends and family our way...we will credit $25 to your account each time someone you referred uses our company!
Donald H.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
I called Norco in the morning and I had a technician at my home by 10am. The tech was very professional and diagnosed the problem and fixed it, in about 50 minutes. He came back and cleaned up every bit of mess made and left the area as if he was never there. This shows respect for my home. He was very polite and I recommend Norco.
Description of Work: The technician fixed my central air conditioner.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from Norco Heating & Air Cond Co
Thank you for your business! It was a pleasure to serve you!
Sharon L.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
They helped me through the entire process of choosing a new product to teaching me to program my new thermostat. They were quick, clean, efficient, professional, and on call for any questions I had. Even helped me to save money and get rebates.
Description of Work: Old furnace removed and new efficient furnace installed
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Barbara R.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
They did what they said they would do. They come out and help us out if we have issues. We had a little problem recently with our temperature gauge and we just called them and they walked us through.
Description of Work: Norco Heating & Air Conditioning Company installed a furnace for us.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Greg S.
01/2012
4.0
heating & air conditioning/hvac
  + -1 more
It was $430.00 for the control panel part and It was a little more than I would have thought, but their is not much you can do when you have no heat.
Description of Work: Cleaned and replaced a control panel that was not working.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$630
Laurel P.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
It went just fine and we have used them for at least 25 years. They are prompt, friendly and do the job we pay them to do. They do good scheduled maintenance and we have not had problems with them. I will use them again in the future.
Description of Work: I used Norco Heating & Air Conditioning to replace my furnace and air conditioning unit.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Sheena H.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
Everything went smoothly. They arrived on time, worked hard and finished in one day.
Description of Work: I had an old furnace that was 28 years old replaced with a new one. We had bought the old furnace from Norco. We received 3 bids for a new furnace. I think Norco and Lennox products are great. I was not pressured to buy a more expensive furnace. You can trust them. They will be honest with you.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
    • 1(current)
    • 2

Contact information

5103 E Trent Ave, Spokane, WA 99212

http://www.norcoha.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

Norco Heating & Air Cond Co is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Norco Heating & Air Cond Co accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Norco Heating & Air Cond Co does not offer free project estimates.
Yes, Norco Heating & Air Cond Co offers eco-friendly accreditations.
Yes, Norco Heating & Air Cond Co offers a 3% senior discount.
Yes, Norco Heating & Air Cond Co offers emergency services.
No, Norco Heating & Air Cond Co does not offer warranties.
Norco Heating & Air Cond Co offers the following services: Furnaces, air conditioners, heat pumps, solar, water heaters, indoor air quality, mini-split systems, air handlers, humidifiers, duct test, blower door test, oil furnace repair, heat and air installation and repair.
Window a/c, portable heat units, portable humidifiers, portable air purifiers

Contact information

5103 E Trent Ave, Spokane, WA 99212

http://www.norcoha.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day