About us
Business highlights
40 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.512 Reviews
Showing 1-12 of 12 reviews
Jeff B.
04/2018
heating & air conditioning/hvac
+ -1 moreI have a facility with developmentally disabled kids and the front of the thermostat was hit making the heating system inoperable. I called KTU because they were very close in proximity. They indicated that it was after hours (4:30 ish) and would have to charge overtime. They initially went to the wrong address which was just right down the street and probably intercommunicated myself but arrived shortly after that to diagnose the problem. I had one of my staff purchase a thermostat several days prior to the KTU visit. KTU came out and said that they could not install the thermostat because it was the wrong type. No work was performed and they gouged me for $232 spending 15 minutes at my facility and 10 minutes at the wrong address. My invoice stated 1.5 hours of work. I requested that they shave .5 hours from the statement which would have been honest,. I really felt taken advantage of.
Description of Work: A new thermostat installed.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$232
Dara H.
02/2016
heating & air conditioning/hvac
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
James B.
12/2015
heating & air conditioning/hvac
+ -1 moreI needed my furnace fixed or replaced during our first huge snow storm in December 2015. I got a couple of different bids from Carrier dealers in Spokane,WA. My heating and A/C system was 24 years old and it probably needed to be replaced. I couldn't see putting money into an old system that needed more repairs. I did some research and felt Carrier was my best fit for high quality and a leader in the HAVC industry. I had Chris come out from KTU and he was on time, professional and knowledgable in his trade. He followed up as promised with a written bid. After comparing the final cost and details for the install i picked KTU over the other bids. He set an install date to meet my needs. The install team was outstanding! It was a good experience where they were on time, very respectful, neat and answered all my questions. They did a professional job on the install. I was very pleased with the entire experience. Cindy at their office made sure to register my new equipment to get the 10 year warranty plus sent me all the necessary Avista forms for my rebates! No more guess work for me. KTU will be my only choice for future maintenance and service needs. My home is now warm and comfortable. They'll come back in the Spring free of charge to make sure my new A/C system is running smoothly and all checks out. I would recommend KTU for your heating and A/C needs. Give them a call and find out for yourself.
Description of Work: KTU did s complete install of both a new Carrier 96% gas furnace and a Carrier 2.5 ton A/C unit with all new lines and fittings to my existing duct work.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,912
Jerry S.
12/2014
heating & air conditioning/hvac
+ -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Sandy M.
07/2014
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: AC replaced, arrived at 9 a.m. Finished by 3. Passed inspection. Forgot to replaced smoke detectors in basement. (Small oversight)
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,651
Clifford C.
05/2014
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: KTU's basic price is $85.00. Mt A/C was non-functional and they repaired it by replacing two large fuses which were $6.00 each. Additionally, the technician checked the A/C operation and the temp of the air and informed me that the system was operating efficiently. This is the second time I have used KTU and I have been very satisfied on both occasions.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Michael R.
04/2014
heating & air conditioning/hvac
+ -1 moreExcellent communication, installation, and service follow-up. Great company to work with. I would not hesitate recommending KTU to someone else in the future.
Description of Work: Removed existing old system and installed new heating and air-conditioning
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$7,800
shannon S.
08/2013
heating & air conditioning/hvac
+ -1 moreThey came out and they were able to explain to me in more detail about the issue I was having. He was willing to explain the problems and information about my furnace and air conditioner. I learned a lot and was very impressed.
Description of Work: My air conditioner went out last week and I was having them out for estimates.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness |
Yes, I recommend this pro
Mary H.
12/2012
heating & air conditioning/hvac
+ -1 moreVery well. See above.
Description of Work: I returned home from a trip on a Monday to a very cold house. It was 48 degrees inside. My furnace setting was at 60 when I left for the trip, so I knew something was wrong with the furnace. I looked for an owners manual for my furnace online to troubleshoot the problem and if it was something simple to fix. It wasn't something simple. I called KTU and the on-call technician, Travis called me back. He lived fairly close to where I live and explained the different in charges for an after hours repair compared to the daytime rate which was higher, but not unreasonable. It was worth it to me to have him come out and pay the after hours repair charge. He arrived promptly and diagnosed the problem quickly--a new control board was needed. He was able to wire a temporary bypass so the heat would be able to come on and warm up the house until he could pick up a new control board the following day Tuesday and return to install it. He said the fan would run continuously. He returned the next day Tuesday and installed the control board. A different timing switch was still on (I had turned this switch on) which caused the furnace fan to run continuously which I did not pick up on until Wednesday (the fan ran continuously Monday night and Tuesday after the temporary repair.) Normally, after the repair, the fan would have shut off automatically. He returned on Thursday to shut this switch off to stop the furnace fan from running continuously (because of the timing switch I turned on.)
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$650
Margie F.
11/2011
heating & air conditioning/hvac, Uncategorized
+ 0 moreTechnician was punctual, efficient and thorough.
Description of Work: Furnace inspection & yearly maintenance
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$140
Richard D.
08/2011
heating & air conditioning/hvac
+ -1 moreThe new house I just bought came with the furnace/air conditioning coil and wiring already installed. I called KTU for a free estimate of what it would cost to install the central air conditioning condenser and pad outside the house. Chris came out and did a thorough job of examining the duct work, looked at the entire system, explained just what they would do and gave us a fair bid for the work. I got three other bids after his; their price was not the lowest, but I went with KTU because they sell Trane condensers (which is the type of equipment I already have installed) and because their price is reasonable and because of their professionalism. After I signed the contract to have the work done, they came out when they said they would and did a professional job of installing the condenser, placing it on the pad, and completing all of the connections and pipe work. I would readily recommend them to anyone needing these kinds of services.
Description of Work: I purchased an air conditioning condenser for central air conditioning in a new house. KTU did all of the installation and hookup. The furnace and air conditioning coil were already in the new house.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,600
Dennis R.
07/2011
heating & air conditioning/hvac, home security systems
+ 0 moreI called and left a message, received a call from the repairman within an hour and he came and fixed the unit that same afternoon. He didn't charge me for the time spent returning to the warehouse to get a part (actually made two trips within a two-hour span.) Very friendly and professional.
Description of Work: My air condition unit would not come on.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$140
Contact information
88 E Westview Ave, Spokane, WA 99218
www.ktuofspokane.comLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Home Security Systems
FAQ
KTU & TRI United Heating is currently rated 4.5 overall out of 5.
KTU & TRI United Heating accepts the following forms of payment: Check,MasterCard,Visa
Yes, KTU & TRI United Heating offers free project estimates.
Yes, KTU & TRI United Heating offers eco-friendly accreditations.
No, KTU & TRI United Heating does not offer a senior discount.
Yes, KTU & TRI United Heating offers emergency services.
Yes, KTU & TRI United Heating offers warranties.
KTU & TRI United Heating offers the following services: HVAC installation & service.
Contact information
88 E Westview Ave, Spokane, WA 99218
www.ktuofspokane.com