Austin Air Handling

Called them on a Friday and the man (Mr. Austin) said he might be able to come out on Saturday to give a quote. He did say he would call first. He did not call which was fine since I figured he would call back early in the next week. But, it's now been seven days and I've heard nothing from him. Business must be good!

From the start Bob the owner seemed very professional. Not by any means is the owner or his installers professionals. Both heads installed uneven and in the middle of the wall. His remedy was to take them off add about a hundred little holes all over my walls. Put cigarettes out on my outdoor patio carpet and on the top of the outdoor compressor. He came back 3 different times demanded payment for some real faulty installation. I paid him with him promising to come fix the unit. And he has no intention fixing it properly. I'm stuck with a messed up brand new system. Scratches all over it and on the inside the unit is so bent and un even that I can't even fix it myself. He said he's never had someone complain so much about an ac install. Well my condo is in elite condition and now I feel like I got slapped in the face after I paid 8 grand for a professional install. I'm left in the dark knowing this guy will not fix it the right way. If I could post pictures you would be blown away. I will be contacting mitsubishi about this to let them know this company is damaging their units as well. He says it came from mitsubishis factory damaged and scratched. Not even a chance. It was brand new. Super unprofessional. The aluminum fins were bent and folded over in several locations. Which I didn't even see until after the last conversation with Bob. If anybody has any questions. Gladly call me 5092161115. Hope no one else gets stuck in this predicament.

Austin Heating and Cooling is a rock solid professional organization that looks after your interests. We had no major problems in doing the work on time. Austin Heating and Cooling was proactive to save me thousands of dollars in assuring that AVISTA's rebate forms were properly filled out to the point that with all the rebates from converting from electricity to gas resulted in my out-of-pocket expenses were no more than 10% or the total cost. I will use them again to do the same thing in my other duplex

They are honest, reliable and gave us a reasonable price for the furnace. They were also friendly.

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