Advanced Radon Technologies, Inc.

Very professional during estimate/quote phase. They had promised to keep vents/pipes for system within walls, out of sight in our finished basement. Ultimately they could not accomplish this and we have bulky pipes in plain view. Seemed to be a fair price. Workers dropped tools covered in tar on our carpet and we now have multiple stains that we've repeatedly, unsuccessfully, tried to remove, which isn't a huge deal but is irritating.

System works exactly as intended with the desired results. A little more system noise than was expected but not excessive.

unknown

An estimate was given to mitigate the radon for a house I had bought while it was in escrow. I wanted to wait until I moved into the house to determine where the pipe was going to be placed. After I got to Spokane, I called the company. The owner came out and complained about problems with the house and that it was going to be difficult to place the pipe in the right place. He said that his brother had given the estimate, who was no longer with the company. He described the service that was to be provided and that the crawl space would need to have plastic glued to the walls. I explained that my Mother, who has COPD was visiting that afternoon for a week. He said that they would perform all the services, except gluing the plastic, until after she had left, because the fumes might bother her. I agreed that I would call them to set up an appointment to finish the job. After she left, I called and set up an appointment. No one showed. I called again and was told someone would call me back. No one did. I called a third time and was told the job was finished and they didn't need to come out. I asked for the owner to call me to explain this new development. He left a very curt message saying that the job couldn't be glued because the crawl space was on an incline and that it should be fine and that another radon test should be performed and if it was within the acceptable amount that he didn't need to do anything else. I assumed he would perform the test. I was called about a month later and was accused of not paying the bill. I told the front office person that the radon test had not been performed. She said the owner would call me back. When the owner called, he said he had only 90 days to file a lien against me, which didn't make any sense. I told him until the test was performed and we knew the radon mitigation system was working, I didn't want to pay the bill. He said that he had sent a kit. I had not received a kit. When I did receive the kit, I followed the instructions and sent it back. During this time, he sent a letter stating that he would wait for the results and if everything was in the acceptable range that I needed to write a check. On Christmas Eve, I receive a call from him saying that he had not received a check in the mail that day. I didn't know what he was talking about and said that I hadn't had any correspondence from him since the letter nor had I received the test results. He left the test results, which he had received, taped to the doors of my house on Christmas Eve while I was gone to the airport to pick up my guests for the Christmas holiday. The whole incident was very creepy and worried me a little about what he would do. When I got the results and saw that the test was within the range, I sent a check to him. I wouldn't recommend this company to anyone! I think he and his company is very disorganized and lacks communication skills.

unknown

The test prior was 5.5 and the after was 1.3

A bit quirky. But clearly know the purpose and best use of their service. Definitely recommend above all other installers in the area.

Everything went well, showed up on time, had it done in one day, and all seems to be working well. The only thing that surprised me was that they don't accept any credit cards, but other than that all went great

unknown

The level was not enough to start several thousand dollars worth of work but instead requires testing at other times of the year to get a clear assessment. These guys saved me money and work in the house while educating us on radon. I'll use them if I need work done to deal with the radon.

It seems they have done pretty well. The guy knew his business, and they did a very professional job! I would use them again in the future if needed.

The technician from Advanced Radon Technologies was very knowledgeable and professional. He didn't make us spend more than we have to, and sold us kits at a better price than anywhere else.

This was the lowest price estimate that we got but the company also seemed like the most knowledgeable. It took a few weeks to get on the schedule. The workers showed up on schedule and completed their work in one day as they said they would. They explained things to me and why things looked as they did, the fire cuffs around the pipes and things like that. Our radon went from 14 to 0.2 and has stayed at that level every time we do a test.