ADVANCED MECHANICAL SYSTEMS

Advanced Mechanical Systems (AMS) installed a Coleman gas furnace in 2018. It started making intermittent squealing noise about two months ago. After calling AMS a few times, a friendly receptionist scheduled an appointment with a technician, who came and reset the blower motor. However, that fix didn't last for more than a few days. I called AMS several times to follow up for about two weeks. But my experience this time was frustrating because the receptionists took my messages multiple times but didn't there were no follow ups. It looks like the customer support is outsourced because my call was answered by a different person every time. One of them was able to schedule an appointment for me. But the technician didn't show up. I was later informed that he was sick. Finally, another technician named Jason called me back. He was nice and explained that the furnace parts may still be under warranty but the labor was not, which I understood. I made an appointment but it was a no-show again. I gave up. I then called a different HVAC company and made an appointment. They came and completed the job within 2 hours for $450. The furnace needed a blower motor and capacitor replacement. If the owner of AMS is reading this, perhaps it was a management/communication issue. Regardless of the cause, it was a frustrating experience.

I am very pleased with the service I received from AMS last month! My specialist was John Munro, who quickly answered my request for a bid for services. John came right out to the house to check out my current system (oil fed boiler) and suggest an appropriate replacement (gas fed boiler). I was scheduled for surgery just a few days after my install was to be performed, therefore, John made sure everything went smoothly. John even came out at the end of the process and checked the system fully so that my new boiler would operate problem free. I'd also like to mention the kindness, efficiency and caliber of the technicians who performed my install. Their names are David and Rick...these men are wonderful and caring people as well. Big pats on the back for all three of these men, and deserved bonuses in their paychecks, too! I'm really glad I chose AMS to convert my oil furnace to a gas furnace!!!! Laurel