Heating and Air Conditioning, Air Duct Cleaning, Water Heaters
About us
Providing Commercial Heating and Air Conditioning to the Spokane and Coeur D'Alene area for 34 years.
Business highlights
41 years of trusted experience
Emergency Services Offered
Services we offer
- Heating and Air Conditioning repair, service and install - Preventative Maintenance Agreements - New/Retro installations of HVAC equipment - Controls - HVAC Service Calls - Exhaust Fans - Residential Heating and Air conditioning
Advanced Mechanical Systems (AMS) installed a Coleman gas furnace in 2018. It started making intermittent squealing noise about two months ago. After calling AMS a few times, a friendly receptionist scheduled an appointment with a technician, who came and reset the blower motor. However, that fix didn't last for more than a few days. I called AMS several times to follow up for about two weeks. But my experience this time was frustrating because the receptionists took my messages multiple times but didn't there were no follow ups. It looks like the customer support is outsourced because my call was answered by a different person every time. One of them was able to schedule an appointment for me. But the technician didn't show up. I was later informed that he was sick. Finally, another technician named Jason called me back. He was nice and explained that the furnace parts may still be under warranty but the labor was not, which I understood. I made an appointment but it was a no-show again. I gave up. I then called a different HVAC company and made an appointment. They came and completed the job within 2 hours for $450. The furnace needed a blower motor and capacitor replacement. If the owner of AMS is reading this, perhaps it was a management/communication issue. Regardless of the cause, it was a frustrating experience.
Description of Work: Furnace blower motor replacement
Rating Category
Rating out of 5
responsiveness
2.0
punctuality
1.0
Laurel E.
05/2018
5.0
heating & air conditioning/hvac
+ -1 more
I am very pleased with the service I received from AMS last month! My specialist was John Munro, who quickly answered my request for a bid for services. John came right out to the house to check out my current system (oil fed boiler) and suggest an appropriate replacement (gas fed boiler). I was scheduled for surgery just a few days after my install was to be performed, therefore, John made sure everything went smoothly. John even came out at the end of the process and checked the system fully so that my new boiler would operate problem free. I'd also like to mention the kindness, efficiency and caliber of the technicians who performed my install. Their names are David and Rick...these men are wonderful and caring people as well. Big pats on the back for all three of these men, and deserved bonuses in their paychecks, too! I'm really glad I chose AMS to convert my oil furnace to a gas furnace!!!! Laurel
Description of Work: Installation of new Gas Boiler
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters
FAQ
ADVANCED MECHANICAL SYSTEMS is currently rated 4.3 overall out of 5.
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
ADVANCED MECHANICAL SYSTEMS accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, ADVANCED MECHANICAL SYSTEMS does not offer free project estimates.
No, ADVANCED MECHANICAL SYSTEMS does not offer eco-friendly accreditations.
No, ADVANCED MECHANICAL SYSTEMS does not offer a senior discount.
Yes, ADVANCED MECHANICAL SYSTEMS offers emergency services.
No, ADVANCED MECHANICAL SYSTEMS does not offer warranties.
ADVANCED MECHANICAL SYSTEMS offers the following services: - Heating and Air Conditioning repair, service and install - Preventative Maintenance Agreements - New/Retro installations of HVAC equipment - Controls - HVAC Service Calls - Exhaust Fans - Residential Heating and Air conditioning