Action Electric & Security

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Action electric was very professional, on time and efficient. They also offered advice on some internal lighting issues that I was having. They were so willing to listen and to answer all my questions about lighting and electricity. I really appreciated their recommendations. Great service!!! ( I can't remember the exact cost, but it doesn't matter. It was worth whatever it cost!)

I used Angie's list in my search for electricians to give me an estimate on installing a new ceiling fan and light. On Tuesday evening June 9 I emailed four electricians through Angie's list, giving a brief explanation of the project and asking for an estimate. Three days later I had heard from only one of the four electricians. Because I wanted more than one estimate, on Friday June 12 I called Action Electric, as well as the two others I hadn't heard from, asking for an estimate. The Action Electric employee I talked with apologized that there was no record of my email. She told me she'd need to talk with the person who would conduct the estimate and get back to me Monday or Tuesday of the following week. The second electrician I called set up an appointment with me for 10 a.m. June 16. The third electrician I called set an appointment for an estimate on Wednesday, June 17 at 3 p.m. Monday, June 15 I received a call from Action Electric to tell me their estimator would be at my home for an estimate at 10:00 a.m. the following day, June 16. I replied that I had already made an appointment for that date and time with another electrician. Her response was to say she had told me it would probably be Tuesday when the Action Electric estimator would come. I had understood she would call by Tuesday the 16th to set up a date and time and explained that to her. Evidently our earlier communication had not been as clear as I thought. Next, the Action Electric Employee asked me how many electricians I had contacted for estimates. When I answered, "four," she exclaimed that hardly anyone contacts that many businesses for an estimate. I replied that I had never hired an electrician in Spokane and wanted at least three estimates. I made four original contacts to make it more likely I would have three estimates with which to work. I told her I'd be happy for the estimator to come earlier on the 16th, at 8 or 9 a.m. Neither of those times would work for the estimator. Then I suggested the afternoon of the 16th or early afternoon the 17th. She said she?d need to ask the estimator and get back to me. No one from Action Electric called me to set an appointment. The second electrician kept the appointment and gave me an estimate. One of the four I originally contacted called to say he had just been awarded two large jobs and wouldn?t be able to do my work. The third electrician gave me an estimate; I decided not to have him do the work. I still hoped to get an estimate from Action Electric and called the week of June 22 asking once again for an estimate for the work from their company. On Friday, June 26 the estimator from Action Electric came to gather the information needed to give me an estimate. He was knowledgeable and pleasant and told me I would have the estimate ?next week.? Despite two telephone calls to the business saying I was still waiting for an estimate, I never received an estimate from Action Electric.

Kevin was prompt, courteous and professional. He figured out what the problem was fairly quickly and replaced a bad outlet in the garage with a gfci outlet which took care of the problem. I also asked him to rewire our furnace room light switch to make it independent of a connecting room. I would definitely use Action Electric again.

Kevin was prompt, very courteous and professional. The work was done within 1.5 hours and I definitely would use Action Electric again. Great job!

unknown

Turns out it was the utility company's problem. So a big thanks to Action for being honest and knowledgable!!

Lots of issues arise when you are blending old electrical with new. The job was handled with complete transparency and we were aware of all cost overruns as the project progressed-especially when the electrical code changed while we were mid-project. They were professional and had to make several trips to complete the job. We would definitely call them again for additional work.

Kevin arrived as scheduled and quickly assessed my electrical problem and re-energized the inoperative circuit. The power outage had been caused by water coming into contact with two outdoor outlets. I requested that the outlets and cover be replaced, this was accomplished in less than half an hour. Kevin and his mother were very nice and provided great service; I will definitely use Action Electric again and distribute Kevin's business card to friends and neighbors.

They were on time, informative and cleaned up after their work. While they did not pass the initial inspection, they returned immediately after the inspection to make adjustments.

Their estimate was competative with one other estimate and substantially less than another competitor. Kevin arrived on time and completed the work in about 7 hours or so. He was professional and it looks like the job went smoothly despite this being a relatively old house. The code inspector remarked that he did a good job.

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