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Reviews
3.68 Reviews
Showing 1-8 of 8 reviews
Ruth L.
06/2016
plumbing
+ -1 more.
Description of Work: Really took advantage of me . The workers are very nice but the main office quoted a price 3 x that of other companies. They filled in holes in my yard with branches instead of dirt and when the branches decayed I fell in a hole up to my thigh! Could never get a call back from the main office. My yard was a mess and they never came back to fix it. The whole experience was horrible. I was treated as if I were a trying to take advantage of them by asking for my yard to be left in ok condition. When we did all the repair work ourselves with the help of a team of 15 friends, we pulled out 6 big branches from one spot. It was nuts.
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Dereth W.
10/2013
plumbing
+ -1 moreThis is the first year I've used Mr. Rooter for this yearly home maintenance. In all, there were three men who came in with equipment and went through the drain. I appreciated that they used a camera and could tell me that my clay drain pipes were in good shape. They were all polite and friendly. The work was done and they left. The only issue for me was the price. It was a good $150.00 more for this service than I've paid in the past. A bit of a drawback.
Description of Work: I have maple trees and need to have the drains cleared of roots every year or two. I hired Mr. Rooter to come out and do the job this year.
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Yes, I recommend this pro
$400
Nadine H.
09/2012
plumbing
+ -1 moreOver all, it really sucked. I feel like they saw a houseful of women and took advantage. This experience is why I ahve a hard time ever trusting service people because you don't know the good ones from te ones that are only looking out for themselves and what they can get from you.
Description of Work: I called them to come look at my hot water tank. He said he was going to check the element first. When I mentioned that there was only one element he flat out said "your a liar". I tried to explain that we had already checked the element and there was only one. After he checked he simply said oh I guess you were right. No apology. Then it turned out I had a leaking pipe under the house. When he told me how much it would cost I told him I would have to wait as I didn't have that much money available at that time. TYhey said we could work something out. If I paid $300.00 cash then I could post date a check for thirty days for the balance. I did so, and they aranged to come back the next mornign adn fix the leak. They came back and fixed the leak. The enxt mornign my hot water tank was hissing again and there was still no hot water. I called, they came back out. They said there was a second leak under the house and it would be another $350.00 to fix it. Obvilously I didn't have it and couldn't have them fix it at that time. I told them I would have to pay off what I owed them first and then have them come back. 2 weeks later the deposited the check that THWY said I could post date for 30 days. My daughter almost didn't get to her college classes because the payment we made on her books bounced. needless to say I have not had them come back out and would never, ever, rever them to anyone. It is a shcame for them as I am a dedicated consumer and if you treat me right I am a customer for life and will hail your praises to anyone who asked.
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Yes, I recommend this pro
$450
Lynn L.
09/2012
plumbing
+ -1 moreunknown
Description of Work: I have been using Mr. Rooter for many years and will continue to do so. The last time was a fairly expensive proposition, as besides replacing a toilet that was about 40 years old and the water connections for it, he also replaced the connections for all our bathroom sinks, as they were about the same vintage. In addition, he replaced the hoses for the washer...the people who brought my new washer had not done that, but simply used the old rubber
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Yes, I recommend this pro
$1,000
Barbara M J.
08/2012
plumbing
+ -1 moreIt went very well. Discussed the problem and what needed to be done to resolve it and proceeded to do the work after advising the cost. The service person was curteous and did the job and so far have had no problems.
Description of Work: Replaced frost-free bib outside home, created an access opening to service bib and installed a new frost-free bib and a pressure regulater valve to maintain correct water pressure coming into house.
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Yes, I recommend this pro
$550
Ruth M.
06/2012
plumbing
+ -1 moreThe workers were very nice peopleThe management was awful.FIrst of all they quoted me a price that was astronomical and said they could start the next morning. SInce I was standing ankle deep in sewer water after a 12 day of work, and recent divorce, I stupidly agreed and did not get another bid.They got right to work and I was very happy.Later in the spring/ summer.The yard was just a disaster. They had filled some holes with tree branches, as the tree branches decayed , we began falling thigh deep into unsuspected holes in the ground that were covered with dirt , like a booby trap. I called, and called and called. The manager had always just stepped out as soon as they heard it was m e.One day I burst out crying and told the secretary that I had called at least once a week for four months with no response.This is after she had told me he was not in the office. I must have been pretty pathetic because she said "just a minute"and then he was on the phone.He was the rudest most horrible man ever. He said he would come by.I never saw him on my property or spoke to him.So I started calling again.Finally he told me very rudely that it looked fine to him.I explained about the holes and branches, and people falling in.He was just awful .I finally took them to the BBB and got $2000 back.I had to have my church friend come and fill in the holes and restore things.The BBB was an awful experience because that manager was there. I really got taken advantage of.I am one of those super nicey nice people who trusts everyone.
Description of Work: In house plumbingReplaced sewer line
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$8,000
Sharoll H.
10/2011
plumbing
+ -1 moreHe came on time, pleasant, and fast working. I felt cost was exorbitant so wouldn't call them again probably.
Description of Work: Replaced kitchen faucet.
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$600
Glenn S.
09/2011
plumbing
+ -1 moreI was very happy with this company. The crew was very clean about there work. I really liked how they explained what they were doing to me. They were on time to the job every day. I would recommend this company to anyone and would use them again in the future.
Description of Work: I had them clean out the main line to our septic system.
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Yes, I recommend this pro
Contact information
-, Spokane Valley, WA 99037
http://www.mrrooter.com/spokaneLicensing
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Service Categories
Plumbing
FAQ
Mr. Rooter Plumbing of Spokane is currently rated 3.6 overall out of 5.
No, Mr. Rooter Plumbing of Spokane does not offer free project estimates.
No, Mr. Rooter Plumbing of Spokane does not offer eco-friendly accreditations.
No, Mr. Rooter Plumbing of Spokane does not offer a senior discount.
No, Mr. Rooter Plumbing of Spokane does not offer emergency services.
No, Mr. Rooter Plumbing of Spokane does not offer warranties.
Contact information
-, Spokane Valley, WA 99037
http://www.mrrooter.com/spokane