Life Maid Better is a new and rapidly growing residential and commercial cleaning business serving Spokane and surrounding areas. Our rapid growth is due to extremely satisfied customers who refer us. Our core values reflect excellent customer service, quality of service and trust.
The owner was contacted and notified of my time schedule for this need 1 1/2 weeks prior to the service need. She then made an appointment to come give me an estimate basically 1 business day prior to when this would occur. She was very friendly and pleasant throughout, but then never got back to me like she said she would. When I contacted her to find out if she was going to do the work, she gave excuses and ultimately never would commit to a yes or no and never got back to me with her finally answer. I was very disappointed with her unprofessional behavior.
Description of Work: I needed a home cleaned for a move out.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Life Maid Better, LLC
[Member Name Removed], I am so sorry for the miscommunication. When I met you to do the walk-through I was surprised that you needed your entire 4,000 square foot home cleaned just a few days later. I did not have that information in my initial notes and I apologized for missing that. This was not a typical walk-through as normally home owners get multiple bids and then make their selection. I did not know from our phone conversation that you were in deed choosing us to perform the cleaning without a bid and I am truly sorry for the miscommunication. I offered to clean your house on Sunday because I did not have the staffing to perform the cleaning on Monday. I communicated to you that I would try and get a team together for Sunday and you messaged me and said "Don't scramble on my account. I'll take my lumps and just do it myself". I responded to you and said "I'm so sorry. It may work out fine. I just need to review the schedule and staff,,," I never heard back from you. I wanted nothing more than to help you and you were rude. I hope everyone who reads this review will understand that I always go above and beyond for my clients and they appreciate our business immensely. This situation was unfortunate and is no reflection of Life Maid Better's staff or our service. This was miscommunication and I apologized and tried to come up with a solution and was treated horribly for it.
Julie W.
09/2016
5.0
house cleaning
+ -1 more
Hard working owner with ambition. Quality job for a reasonable price.
Description of Work: Housekeeping. Mopped floors, hand scrubbed bathroom floor. Cleaned and dusted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$102
Response from Life Maid Better, LLC
Thank you so much for the review [Member Name Removed]. I absolutely love what I do and I love making my clients' lives better!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
House Cleaning
FAQ
Life Maid Better, LLC is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Life Maid Better, LLC accepts the following forms of payment: Check
Yes, Life Maid Better, LLC offers free project estimates.
Yes, Life Maid Better, LLC offers eco-friendly accreditations.
No, Life Maid Better, LLC does not offer a senior discount.
No, Life Maid Better, LLC does not offer emergency services.
No, Life Maid Better, LLC does not offer warranties.
Life Maid Better, LLC offers the following services: Regular residential cleaning Move-in and Move-out