SAFE & SOUND HOME INSPECTIONS

Very complete and professional.

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Darrel arrived at the scheduled time and walked the entire roof. President and Vice President of the condo association were present and so he pointed out the soft spots that he was concerned about. He suspected that it was a condensation problem. After inspection he wrote up report and sent it via email to President of the HOA.

Darrell was incredible. With less than 24 hours notice, he found time to do a full inspection on a property for me. He immediately got right to work, and not only focused on the inspection but was still able to show me items and explain things to me. Even more important, he was willing to answer any questions that I had. He has a couple different tiers of reports that you can receive, and he didn't try to "upsell" me into the more expensive report. In fact, he said that I didn't need it because the property was in such good condition. Given the budget I'm working with, I really appreciated that honesty. It was a fantastic experience and I'd definitely use him again!

It went very well. I was a first time home buyer, and was very anxious about how the inspection would go. Darrell had a good sense of humor about the whole process, and was able to point out every flaw with the house. His website is also very informative, showing the classic issues he sees with the houses he inspects. My favorite page is the "Hall of Shame", which includes the worst house issues he's seen. He put my kitchen's electrical situation on it per my request. After hearing many stories about friends who had inspectors who missed important items during the inspections, I'm so happy I had such a thorough inspector for my house. After 2 years in the house, nothing has turned up with the house that Darrell didn't notice on inspection day.

We schedule time to inspect the house and the price was set for a printed report with pictures for the planned service ($450 for the inspection and $150 for a second inspection to verify damages were fixed as needed). Darryl arrived on time and performed a detailed inspection of the house with about 35 different issues identified with various severities levels and provided a detailed report of this findings including pictures. Daryl came back the second time to check the a specific area of concern regarding a leak in the main bathroom and he generously charged only $60 for this second visit although we have agreed to pay $150 originally. Furthermore, Darryl came for a 3rd time per my request at no cost to review a fix to the flashing that allowed water to enter the wall and required the sellers to open the wall for inspection and fix. Superb work ethic. I learned a lot during this inspection process and the level of details provided was excellent, Darryl was able to prioritized the requested work and even advice on the complexity of needed fixes which helped me a lot in my negotiation with the sellers. Darryl is honest, reliable, very professional with true respect to the profession. He takes his job seriously and was accurate in his observations. I highly recommend him for your next home inspection!

I sent several polite requests to Darrell apologizing for the mixup and requesting a refund and never got a response. 3 weeks later I got a reply from Darrell stating he required a $200 minimum charge "per his website" for a no-show/canceled appointment. He gave me a partial refund of $382 so the total holdback was $218 for the cancellation including paypal fees ($18) on top of the $200. After checking his website to review the policy he quoted regarding the $200 charge it turns out his policy states he requires a $200 charge for cancellations within a 12 hr window of the scheduled inspection or for no shows. The appointment/invoice I mistakenly paid (and canceled 15 mins later) was for an inspection more than 36 hrs in advance. I requested a full refund but acknowledged that I had inconvenienced him and offered a $100 for the trouble but never received any additional refuld. I appealed to Paypal and they froze his account but ultimately made no ruling due to the service provided being "vritual or intangible" but noted the dis-satisfaction in the sellers record. Safe yourself a headache and go with another home inspection company since Safe and Sound doesn't follow their own published policies and is difficult to deal with.

Hired Darrell Hay - he showed up on time and was very polite, answered my questions and was quite personable. However, I did not feel that he was very thorough in inspecting the condo unit, and the report was just a 3/4 page, hand written set of notes. He also did not spend too much time validating electrical system thoroughly.

Poorly, see the description.

Very detail in all aspect of the house inspection. Very detailed about every little defect or potential problems. A tiny cement settling of an inch actually was going to cost me $20,000 to repair it.

Pleasant, efficient, and very knowledgeable about older homes.

We hired Darrell on the recommendation of our real estate agent and a real estate service. He found a few issues with the house, mostly minor. Pluses: Hired on short notice and showed up exactly on time (and early in the morning). Encyclopedic knowledge of how houses are built and how things should be. Personable, nice guy. Worked fast. Minuses: A little pricey at $400 for an inspection. Sometimes it was difficult to tell what he thought was an important issue vs. a minor one. Some things he'd call out to us during the inspection and then mention that they were very minor. Other, much more significant issues, weren't mentioned until we read the report at the end, so we had a lot to talk through. Not a real big deal, but make sure to read the report closely!

This is actually the second time that we've hired Darryl to inspect a house. He was prompt and very professional while also being friendly towards us and our son, who is a toddler and was very curious about everything that was happening. After inspecting the inside of the house and informing us verbally of all major issues, he went on to carefully address the decks and siding, as well as the foundation and oil tank.

Time: 3 hours. Checked everything thoroughly, including attic, crawlspace, and roof. His report helped me negotiate more money back from seller. Offer bulleted list on email the same day, handwritten report, or a full blown version. WOULD HIRE HIM EVERY TIME I DO A INSPECTION.

Our appointment was for 8 AM. Darrell called en route and arrived at 8:30 AM. He went all around the building, up on the roof, etc. We feel confident that he gave us an honest and complete inspection report.