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Sears

Appliance Sales and Installation, Appliance Repair, Garage Doors,

About us

Additional DBA - Sears Brands LLC. Store no - 0002309.

Services we offer

Appliance sales.

Reviews

3.621 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
10%
3
10%
2
14%
1
24%


Rating CategoryRating out of 5
quality
4.1
value
4.4
professionalism
4.3
responsiveness
3.7
punctuality
3.8
Showing 1-21 of 21 reviews

Richard A.
03/2019
1.0
appliance repair, appliance sales
  + 0 more
The dishwasher was not cleaning our dishes anymore. We checked the filter and couldn't figure it out. So we called Sears. The dishwasher is about 2 years old. The first repair guy was sick and had to reschedule for another two weeks out. No idea why they couldn't get another person out but okay, whatever. When he did show up he was nice enough and seemed knowledgeable. Sears outsources it repair people so he wasn't a Sears employee. He checked out the washer and thought it was the motor. Okay, so he ordered a new motor for us and another 3 or 4 weeks later he comes back to install the new motor. At this point it was nearly months we were out a dishwasher and about $500. He leaves, we test the dishwasher, same issue. Dishes are not getting cleaned. I'm not even sure we needed a new motor. My wife called up Sears 5 different times on several different numbers and Sears just kept saying they installed the part and were done. $500 and the dishwasher still doesn't work. They charged us for repairs that didn't work and their customer service was terrible. I will not being using them ever again and I caution others to stay away as well.
Description of Work: Dishwasher purchased from Sears was not cleaning dishes any more

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0

$500

Todd L.
12/2016
5.0
appliance repair, appliance sales
  + 0 more
Phone support was able to find missing part I needed, was very knowledgible and patient.
Description of Work: I had to call Sears support to find a tiny, small part. The person was very helpful and patient, really cared, even though part was less than $10. Great support

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$10

Lucretia N.
06/2016
3.0
appliance sales
  + -1 more
unknown
Description of Work: The installers were great! Sears,though was not on the ball about calling us to schedule our floor installation, seemed we fell through the cracks. I had to call twice!
Rating CategoryRating out of 5
Yes, I recommend this pro

Mrs. Gloria V.
01/2016
5.0
appliance repair
  + -1 more
......
Description of Work: ........
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

nancy B.
01/2016
1.0
appliance sales
  + -1 more
unknown
Description of Work: My best advice, never NEVER buy an expensive large appliance from Sears. The delivery and installation of my $5,000+ Samsung Chef refrigerator was a nightmare. Sears outsources all of the warehousing and delivery of the appliances you purchase in the store. The Sears store has no control over scheduling of delivery. The delivery personnel could barely speak and understand English, they were boorish in their manners an courtesy to me and my neighbors, the lead guy reeked of alcohol, and pot, and had a very bad attitude. They refused to do the installation of my expensive high tech fridge, for which I paid, and said they were just delivery men. Nearly a week and two more "delivery" teams later, my fridge was still not installed to correctly, the wheels don't work, it is too close to the back wall, the doors are uneven, and it is still not level. Nothing I can do, it weighs 600 lbs! I had to tell them how to level it and give them a level. When you call to complain or get help, you get India, a person who is reading a script. They communicated via emails to the wrong warehouse in a different state! The department manager was as outraged as me and did what he could to help, but got nowhere, just like me, because he was not dealing with Sears, but a cheap contractor delivery service with unmarked trucks and English second-language workers. What a mess! Outsourcing saves Sears money, and nobody is responsible! Bottom line, don't buy your large appliance from Sears, what we know as Sears is just the point of sale, and the rest is in the hands of third parties who don't care and are impossible to deal with.
Rating CategoryRating out of 5

Denise S.
09/2015
2.0
appliance sales
  + -1 more
They were supposed to take our old fridge away and it took them a week to finally get it taken away after 3 calls.
Description of Work: New fridge purchase and install.
Rating CategoryRating out of 5
Yes, I recommend this pro

Martin H.
05/2015
5.0
appliance repair
  + -1 more
Prompt, professional and informative about possible future issues. Pleased with the service provided. Seemed like the preventive maintenance on additional machines was a good deal for just $44 each, but not sure.
Description of Work: diagnosed problem with clothes washer; also "upsold" us on checking out and providing preventive maintenance on dryer and dishwasher at $44 each.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jeffrey Q.
05/2014
1.0
appliance sales
  + -1 more
After the compressor on my Kenmore refrigerator stopped working, I looked fervently for a new starting capacitor and protection device, only to find out that the part (a very common part among refrigerators) is no longer manufactured. I had to settle for an alternate part from Sears Parts Direct, that they guaranteed would work. It did not work. At this point I am unsure if the fault lies with the start capacitor or the compressor itself, but based on the symptoms and some troubleshooting videos, it is probably the starting capacitor (the compressor hums and then clicks off, indicating that it is trying to start but can't). I contacted Sears Home Service to schedule a repair, if for no other reason than to eliminate the possibility of a bad compressor. Sears talked me into buying their blue ribbon service agreement with would include the cost of all repairs and warrant the work for one year. With a possible compressor replacement, this seemed like a good idea. Sears scheduled my service for the next Saturday, between 8-12. Saturday has come. Sears has called me to let me know that the technician has called in sick and that there are no alternate technicians available. They were willing to reschedule my appointment to a time that would require me to miss work myself. I cancelled my appointment and my service agreement for a full refund. I hope that Sears understands that my time is valuable. I am certain that the local competitor I call now will understand. Also, I am returning the part I purchased to Sears Parts Direct as defective and will order a replacement part through a competitor. Goodbye, Sears.
Description of Work: If you value your time, use a local competitor. Sears will likely cancel your service appointment.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
1.0
punctuality
1.0


Jennifer C.
12/2013
1.0
appliance repair, appliance sales
  + 0 more
DO NOT USE SEARS. The Seats washer/dryer installation was terrible and dangerous to my family. The electrical chords and water line were twisted and sitting on top of the dryer rather than running behind it, despite the fact I purchased new hoses from Sears for the instal. Making matters worse, I was outside on a cold evening and noticed that there was no dryer exhaust coming from the vent, they never connected the vent to the dryer. I called twice trying to get the problem resolved and was given the run around. After finally reaching a manager, I was told he was on it and someone would call me back. They never did. I have spent hours on the phone with rude and untrained customer service people. At one point I was given a customer care number to call and it was a phone s** line. On December 21 I finally reached a supervisor who said someone would be out on Dec 23, a day I was out of town. After talking with him we set a new date. After waiting all day for Sears, when I called they said no appointment was scheduled and they would set up yet another date for service. When I said someone just needed to come and pick up the unit and give me a refund I was told there would be a charge. So far, i have an expensive washer dryer I haven't been able to use for more than a month; I've wasted hours of my life on the phone with terrible customer service people; I've paid to come home from vacation early to avoid taking a day off work to have my issue repaired (and not have it happen); and now I have to take a day off work. BOTTOM LINE: After being a lifelong Sears customer, I will never use them again. Their washer dryer installation was dangerous and rather than move quickly to fix it them dinked around for more than a month.
Description of Work: I ordered a washed and dryer from Sears and paid to have them instal it

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,500

Irene S.
10/2013
3.0
appliance repair, appliance sales
  + 0 more
See above. Every year I pay about $1,000.oo for service in advance I should be able to get service. The first time he came I had a sick cat. It had peed on a throw rug. The rug was out doors. He said he would not work there because he could smell the rug. The next time he came he never came into my cul de sac let alone my house, He said he could smell pee and lef. Today there were no clothes, rugs or anything in the garage. We cleaned the whole area. We missed 1/ cup of lint and dust. He left. He would not even let me sweep it up. Sears have been good to me but the repair service they use leave something to be desired.
Description of Work: I have an old dryer. Every time the man comes he finds a reason he will not work on it. Today I though he could not find anyth9ng to complain aboutl. He said there was dirt on the floor in front of the machine. I said I'd sweep it. He said no make another appointment. I measured the dirt. It was lwss than 1/2 cup. A and E do all extended warrenty work. This person is the only one that is difficult. Maybe they only want to insure new appliances so they do not have to make house calls. I paid for my machine to be cared for not to be hassled.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Donald B.
10/2013
5.0
appliance repair
  + -1 more
The workmen are great. The product keeps breaking in the same place. It’s the same part that keeps breaking and it’s broken 4 times in 2 years. I guess it has to be 4 times in 6 months in order to live up to the Lemon Law to get a new one. The repair was covered under warranty. The workmen show up when they say they are going to come. Usually I don’t have to wait and they give me a 4 hr time period. They are always there at the beginning of the time period. They call just before they arrive to make sure that there is somebody here. When he puts the new part in it works and 6 months later it burns out. Then he comes back and puts in a new part and it works. My frustration is with Sears and with the product and it’s not with the workmen. They come out and check it out, it’s the part again and I have to wait for the part to get here but the part is usually here within a week. I guess I will use them till my wall oven-microwave is under warranty.
Description of Work: I used Sears to repair my wall oven-microwave.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael T.
07/2013
2.0
appliance repair
  + -1 more
the first appointment made was not honored. The repairman did not show up after we waited all day. We called a phone number and spoke with someone in a foreign country that was not helpful at all. After 20 minutes on the phone they made a new appointment. The next appointment was honroed and the repairman did a good job. He said that the poor service is due to their need to compete with Walmart.
Description of Work: repaired my Kenmore range.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$200

James C.
05/2013
4.0
heating & air conditioning/hvac
  + -1 more
The service was a lot later than planned. We had a rebate on the water heater because it is a hybrid. We got a rebate from the power company because it is energy efficient. I also got a tax write-off from the Federal Government! So a $1200 water heater, after all these rebates, didn't cost me much. It cut my electrical and water bill by about 30% too. He didn't come when he was supposed to and I had to give them a ring, so that's a B overall. Then he had to make two trips because it was "more than I thought".
Description of Work: A guy from Sears came to do our water tank. This is the installation fee.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$400

Jennifer P.
04/2013
5.0
countertops, flooring contractor, garage doors
  + 1 more
Their service was very positive. The guy didn't take advantage of us, like he didn't just put in a new garage door when we didn't need it.
Description of Work: We got the services of Sears to repair our garage door. I think we almost spent a $100 because the guy came out and was able to fix it without replacing the garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve V.
02/2013
1.0
appliance repair
  + -1 more
This was a complete waste of my time. I scheduled the visit a week ahead of time for a Saturday. I was given an 8-12 morning window. I cancelled plans to be available all Saturday morning. We were told that we were the first stop on the route. I received an automated call on the Friday prior to confirm. On Sat morning I received a call about 8:30 that said "your tech is on the way". About 10:30 I called Sears to ask where the tech was. The agent I spoke with assured me that the tech was still on the way and that I should not worry. At 11:30 I called again. I received the same assurance. I insisted on speaking to a supervisor. The supervisor told me that the tech had called in sick and that I would not be getting a tech that day. I was annoyed as this info should have been available earlier. She said I got the automated call at 8:30 as a matter of procedure, it didn't necessarily mean the tech was actually on the way. She had no explanation for why my earlier calls were mishandled. This was a complete waste of most of a Saturday. Sears absolutely failed to handle this appropriately. If a tech calls in sick then the first thing that should happen is the route either gets reassigned, or the individuals get contacted to reschedule. I find it very hard to believe that they have no way of doing this. At a minimum, when a customer calls to say "hey, where's my tech" it would be kind of nice if Sears passed out accurate information. I will not use Sears home repair again. My home warranty company says that I have the option of refusing a particular vendor.
Description of Work: Sears Home Repair was contracted by my home warranty company for a dishwasher follow-up repair. They had already been out to diagnose the problem and order parts. This was the follow-up to install the parts and complete the repair.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Robert B.
02/2012
5.0
garage doors
  + -1 more
They were good. Everything went just fine.
Description of Work: They installed a garage door opener for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Nancy M.
12/2011
5.0
appliance sales
  + -1 more
The washer is working very well. The sales people were good. The delivery was good. I am quite pleased with their service.
Description of Work: We purchased a new energy efficient was machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James J.
06/2011
5.0
countertops, flooring contractor, appliance sales, home remodeling
  + 2 more
We were very impressed with the service we recieved and our kitchen looks great!
Description of Work: We purchased appliances from Sears after they provided a remodel for us. We didn't know they even provided contracted remodeling services but they do. Our kitchen remodel included new flooring, cabinets, counter top, sink, fixtures and hardware. They had good options to choose from and were very thorough with their estimating and measurements. They also offered good advice and suggestions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Marlyce W.
05/2011
2.0
appliance sales
  + -1 more
Post Delivery -needed service - Sears lacks the desire to post sale care for the product they sold. Therefore very poor post sale customer service.
Description of Work: We purchased a Refrigerator on May 14 2011, the home delivery was done on May 16th. The sale and delivery was fine. However, the water hook-up was done incorrectly resulting in no ice or water for the Refrigerator. We called Sears on Tues May 17th, to set up someone to come back out to the house to correct the problem. No one call us back. After a number of calls we had to call again, another service call was set up, a family member took time off work to wait at the house for the Service people, Sears called at 3:00pm in the afternoon only to cancel the visit. We called the Service department, never could get through to talk to anyone. We called the store where we purchased the refrigerator. I spoke to a sales associate who said that she would check into the situation. She did call back leaving a message for use to pull out the refrigerator to see if the water line was kinked. I spoke to her, telling her that my husband and I both have bad backs and that is why we bought the refrigerator at Sears so we could have the Set up Service. She said that she would talk to her manager and have him call me back. He called me back to say that he would check on Services and why they were being so slow to respond to us. As of now I still have not heard back from Sears. My feeling is they are willing to give you service until the sale is completed and after that they have no interest in standing behind what they have sold you. This is a refrigerator that is brand new - the problem was taken to Sears under 24 hours later, but after many phone calls and no interest in just fixing the water to the ice maker we are ready to have Sears take the refrigerator back and buying somewhere where they care about us as a return customer.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0

$1,300

Gordon P.
05/2011
4.0
appliance repair, appliance sales
  + 0 more
They came to our house. The price was about $400. It was kind of a hassle, but it wasn’t their fault. Some parts were broken and that delayed everything. We then had to get the replacement. We don’t have any complaints about Sears. I don’t like their system of communicating with the customers. They give you a number that connects you to somebody in another part of the country or maybe not even in the country. It’s hard to even get in touch with the person that is coming out. There are a lot of layers between you and their workmen. That wasn’t great, but the work itself and the workers were terrific. They were real good. All in all it was okay. They were all nice and they didn’t break anything. They did a good job. I found the price to be fair, but I don’t have any way to gauge. The quality of their work was good. They said that they would be here between 8 and noon and they were here by 11:30. So, I thought they were on time, but they didn’t say that they would be there at 8. Their professionalism was excellent. They were very careful with everything. They did it right and the machine is working excellently. It is better than it did before it broke. It is quieter as well. The workmen were fine and good. I would use their services again. We also got a microwave last month when it went out and our interaction with them went really well. That was repurchased locally and we didn’t have to deal with any middlemen. We went to the store and picked it up. Then they arranged for the delivery, installation and that just went perfect.
Description of Work: We used the services of Sears last week for repairing our automatic front loading washing machine.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$400

Dave K.
04/2011
5.0
appliance sales
  + -1 more
I spent about $600 to $700. They had a list price. So, I talked to them about the list price. They said that it was apparently a standard practice and told me that they would find if there was a better price. Then they went through the internet and they searched for the prices on every store that was available that sold the same model number. They found the lowest price which happened to be at another store. They said that they could beat it and they did that by $5, the lowest available price in the area. I got free delivery and they picked up the old freezer. So, I am happy. They did beat the lowest price available to me. When it comes to their quality, it must be a good freezer since it’s still running. They delivered it when I wanted and within the hour they promised it would be delivered. I was impressed and I would use their services in the future too.
Description of Work: I bought a new freezer from Sears about four weeks ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700


    Service hours

    Sunday:
    10:00 AM - 6:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    Appliance Repair,
    Garage Doors,
    Flooring Sales and Installation,
    Countertops and Backsplashes,
    Kitchen and Bath Remodeling,
    Heating and Air Conditioning

    FAQ

    Sears is currently rated 3.6 overall out of 5.

    Sunday: 10:00 AM - 6:00 PM

    Monday: 10:00 AM - 9:00 PM

    Tuesday: 10:00 AM - 9:00 PM

    Wednesday: 10:00 AM - 9:00 PM

    Thursday: 10:00 AM - 9:00 PM

    Friday: 10:00 AM - 9:00 PM

    Saturday: 10:00 AM - 9:00 PM

    No, Sears does not offer free project estimates.
    No, Sears does not offer eco-friendly accreditations.
    No, Sears does not offer a senior discount.
    No, Sears does not offer emergency services.
    No, Sears does not offer warranties.
    Sears offers the following services: Appliance sales.

    Service hours

    Sunday:
    10:00 AM - 6:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 9:00 PM