Northwest Septic Operation & Maintenance

This company knows NOTHING about Glendons. They will tell you they work with Glendons all the time, but everything they ever told me was wrong. It wasn't until I went with All County Septic that I finally started seeing improvements in my Glendons. The final episode with Northwest Septic was when they started installing an aeration system into my septic (completely unnecessarily by the way), but then left the trench and everything unfinished. They never came back to finish the job, even after I called them many, many times. I didn't hear from them for months, then out of the blue they billed me almost $1,000 for the job they started but didn't finish, and was completely unnecessary.

Once we got the deficiency notice, the contractor spelled out what we HAD to have completed. A veritable laundry list, one of which was that we needed a new septic pump. Never mind that the unit installed was about 2 years old. Also complained about groundwater leaking into our tanks. After 2 different times where they did not show up when agreed,had a NEW pump installed by them, without me being there. They agreed, in advance, to leave the old pump there so I could keep it (and verify that they had actually done the work). No pump to be seen when I got home, just a bill. Called them immediately. Call went to voicemail.Left a message. Called again, talked to the receptionist the next day. Agreed that Rich would call me back. Didn't. Called Rich, left a message. No return. This cat and mouse bs went on for weeks. Ultimately they agreed to credit my account to compensate for my 350$ pump . Severed my account with them. Had a new O&M contractor on site. Investigated all of NW's "concerns". Wasn't able to replicate any of NW's original issues. Imagine that. Bottom line is you cannot trust them.

As the contractor left for the evening he said he would be back around 10 am the next day. I dug up my septic tank exposing the top and prepping it for the diagnostic and repair the next morning. The contractor never showed up and never called to reschedule. I called several hours later and was told they were on a job that took longer than expected and that they would definitely be out to finish the work. Therefore I cancelled out on going to a concert with my family to stay at home for the repair, the family when to the concert without me. Again a NO SHOW and NO CALL BACK. I called again and was told they would be out, again NO SHOW and NO CALL Back. I called the next day and was told that they are on their way to my home as we speak to accomplish the repair. Again, a NO SHOW and NO CALL BACK. I called again after two hours and still have nothing. I have called several time leaving voice messages but have never gotten a call back from NW Septic. I've had to reschedule several professional appointment and meeting to accommodate their schedule. After four days of this I have a large hole in the middle of my lawn and no idea when this repair will occur. This county requires a certificate of good operations for my septic system or my septic will be condemned by the county and I must vacate my house, I've been through this with the last inspector which I fired because he lost my check on his desk and the county threatened to kick me out of my house. This is when I hired NW Septic a local company. I understand emergencies, jobs taking too long and etc, but absolutely NO CALL Backs this is unprofessional and unacceptable. I've sitting home waiting and no idea when my tank will be repaired. Once the work is accomplished I will return and write a review on the actual work. NW Septic website states "100% satisfaction", not here it isn't

in a word, poorly. i'm required to have a septic monitoring and maintenance contract by Kitsap County. i paid Northwest Septic for an annual contract in May 2011. they billed me for the next annual contract in Feb 2012 and i replied (to their email with the invoice) that i would not be needing their services. they vindictively cancelled the contract that was in force (without notifying me) and notified the county health department who now requires that i must now get a new contract two months prior to when it would have been normally required. i contacted Northwest Septic and they refused to honor the contract or provide a refund for the two months of service NOT provided. i carefully explained that they were misinterpreting my response, but they would not comply. no resolution as of 3/27/2012.