JC PENNEY

Went in today for a color and cut. Spoke with them on the phone multiple times in advance regarding what I wanted. Got to the salon about 10 to 15 minutes before my 1:00 pm appointment. Was told the stylist was running about 30 minutes behind and was I willing to wait. Since I took the afternoon off work. I said yes I would wait. I sat in their lobby for an hour. witnessing the Salon manager some through more than once complaining about various people and situations. At 1:55 I went up to the counter and asked when the stylist would be ready and I was told just a few minutes. She came out just before 2 pm and said she was ready. Gave me a cursory apology. after we sat down and looked at the picture she let me know that she was not able to do the colors I requested despite the previous phone conversations as she did not have enough time (not her problem she was an hour late) or color. This was apparently my issue as well even though I had communicated previously. Offered to do just my roots and cut since she did not have the time or product. I asked how much that would cost. I was told over $300 and still no discount or apology. I said no thank you I am not paying that much and not getting what I requested . As I walked out , I spoke with the Salon Manager and expressed my concerns. When I stated I waited an hour. I was told not really, it was only because I came in early. When I mentioned color. She stated I had been called more than once because she needed to source the product since they dont hold it in shop. I responded yes, I spoke with someone 3 times and told them the colors. Her response was that it was I did not communicate clearly enough. Zero empathy or apology from the shop manager or stylist! Please do not take the risk of using this salon. Not worth it in my opinion. I do not remember every having such a poor customer service experience or lack of caring.

She does an excellent job. She tries to meet your needs.

MY EXPERIENCE WAS GREAT. I DIDNT HAVE ANY PROBLEMS. THE PEOPLE WERE NICE TO DEAL WITH. I CALLED MY ORDER IN AND THEY DELIVERED THE BLINDS. THEY WERE THERE IN A COUPLE OF DAYS.

WE HAD TO MEASURE EACH WINDOW EXACTLY AND KNOW WHICH SIDE WE WANTED THE PULL AND THEN THEY HELPED WITH THE ORDERING, SIZES, PULL SIDE, PRODUCT NUMBER AND WE GOT A DISCOUNT ON TOP BECAUSE WE ORDERED SO MUCH.

THE INTERIOR DECORATOR WAS MOST HELPFUL AND TOOK INTO ACCOUNT MY PERSONALITY IN ORDER TO MAKE THE HOUSE TRULY REFLECT ME. I WAS VERY HAPPY WITH THE SERVICE AND HAVE ALREADY RECOMMENDED HER SERVICES TO OTHERS.