RICHARD BECKMAN GROUP

I rented two different homes, by two different owners and had a great experience. They are easy to work with and punctual in all requests. The owners themselves have been great at approving work orders to be done as well.

This review applies to Richard Beckman Rentals, the home rental service provided by Beckman Group. We wanted to rent a house in the same area (NE Mason County, WA) where we are building our own. Our contact at Beckman Group was a person named Tricia. From our first meeting with her she behaved unprofessionally, abruptly terminating our conversation about application fees and departing the scene (outside their office), plainly demonstrating a lack of interest in our business. We would have switched to a different home rental agency immediately, but we could find no other providing homes close to our building site. With some apprehension, we submitted rental applications with Beckman Rentals on the morning of the next business day. In the late afternoon of the day following, Tricia informed me during a telephone call that since she was unable to contact a rent history reference for a period 8 and more years in the past (an excellent reference existed but was outside the country and difficult to contact) our applications would be rejected. This decision was in spite of the fact that we had excellent financial and credit histories, excellent employment and personal references and, for the last 8 years, excellent housing/rental references. In short, we were ideal potential tenants and had all the data and contact information to prove it, but she was rejecting our applications anyway, based on an arbitrary demand for a distant past contact. Subsequently, during the same phone call, as I was lobbying for her to reconsider, she hung up on me! I called back and spoke to Richard Beckman, relating all that had transpired. He responded, "We'll get back to you" and hung up. He gave no apology for his employee's misbehavior and no indication that he took it seriously or that he would quickly work to resolve the situation. My wife and I decided that we'd been given more than enough evidence of the Beckman Group's lack of professionalism and that it would be ill advised to deal with them further. We applied for a rental with a company in Olympia and our applications were approved in less than 1 business day. Epilogue: The next day Tricia called and said that our applications had been approved and one of the houses we had expressed interest in was available for us to take. She gave no apology for hanging up on me the previous day and no explanation why she had rejected our applications then but could approve them now. Essentially pretending that the previous day's phone call had never happened. Of course by that point there was no chance we would ever consider renting anything from Beckman Group.